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onRemoteHangUp not sowkring for some devices

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onRemoteHangUp not sowkring for some devices
Answer
6/3/10 6:20 PM
Hi,
 
I am dialling a route point on CCM. The RP is answered by a script on CUAE. When I call the same route point from one device and hangup the call, the OnRemoteHangUp is caught in CUAE whereas from some devices it isnt caught. The user with which I am controlling teh devices for CTI has all the devices added.
 
Regards,
Chandan
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RE: onRemoteHangUp not sowkring for some devices
Answer
6/3/10 7:03 PM as a reply to Chandan Agrawal.
hi Chandan,
 
OnRemoteHangUp is a first party call control, so it doesnot need any kind of monitoring or controlling of devices. Also irrespective of which protocol you are using, if the other end hangs up the call, remoteHangup event is invoked. If the remoteHangUp works for one device and doesnot work for the other device in that case i doubt may the call is not got disconnected properly. You might need to check the CUCM logs to confirm if the call is actually disconnected.
 
Thanks
Nabhonil
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RE: onRemoteHangUp not sowkring for some devices
Answer
6/3/10 7:47 PM as a reply to Nabhonil Sinha.
Hi Nabhonil,
 
Thanks for the response. However I am sure that the call is getting disconnected properly for the following reasons:
1. I can see from the phone that the call has been disconnected.
2. I can see in the CUAE that the JTAPIHangup is logged when the call is disconnected.
 
Any other ideas or things that I still need to check?
 
Regards,
Chandan
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RE: onRemoteHangUp not sowkring for some devices
Answer
6/4/10 9:18 AM as a reply to Chandan Agrawal.
Hi Chandan,
 
What does the log say? Make the Application Server, Application manager and Application Environment as verbose. Reproduce the issue and send us the logs. Also if you can give the snapshot gif image for the remoteHangUp event it will be easier for me to debug it.
 
Thanks
Nabhonil
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