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Nirmala Subbaiah Posts: 7 Join Date: 11/22/10 Recent Posts	Cisco Unified Media Engine - Not connected Answer 12/1/10 1:21 PM Mark as an Answer Submit Reply with Quote Quick Reply Hi, I have CUAE 2.5.1 (SDK version). Media Server runs in the same machine where CUAE is installed. CUAE and Media Server share the same IP address. When I give 'List Communications', it shows Media Server Status as 'Not Connected' and Enabled as 'true' What could be the reason for this issue? Thanks, Nirmala
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abhishek saxena Posts: 65 Join Date: 11/19/09 Recent Posts	RE: Cisco Unified Media Engine - Not connected Answer 12/1/10 4:44 PM as a reply to Nirmala Subbaiah. Mark as an Answer Submit Reply with Quote Quick Reply Hi Nirmala Please check in the Serviceability-> Services, whether Media Engine Service is running or not. Regards ABHISHEK SAXENA Hi, I have CUAE 2.5.1 (SDK version). Media Server runs in the same machine where CUAE is installed. CUAE and Media Server share the same IP address. When I give 'List Communications', it shows Media Server Status as 'Not Connected' and Enabled as 'true' What could be the reason for this issue? Thanks, Nirmala
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Nirmala Subbaiah Posts: 7 Join Date: 11/22/10 Recent Posts	RE: Cisco Unified Media Engine - Not connected Answer 12/1/10 5:36 PM as a reply to abhishek saxena. Mark as an Answer Submit Reply with Quote Quick Reply Hi Abhishek, Thank you very much for replying. I checked in Serviceability->Services, Media Engine server is not running. It's State is 'Stopped'. All others are in 'Running' state. Please help me in getting this resolved. Thanks, Nirmala Hi Nirmala Please check in the Serviceability-> Services, whether Media Engine Service is running or not. Regards ABHISHEK SAXENA Hi, I have CUAE 2.5.1 (SDK version). Media Server runs in the same machine where CUAE is installed. CUAE and Media Server share the same IP address. When I give 'List Communications', it shows Media Server Status as 'Not Connected' and Enabled as 'true' What could be the reason for this issue? Thanks, Nirmala
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abhishek saxena Posts: 65 Join Date: 11/19/09 Recent Posts	RE: Cisco Unified Media Engine - Not connected Answer 12/1/10 6:14 PM as a reply to Nirmala Subbaiah. Mark as an Answer Submit Reply with Quote Quick Reply Hi Nirmala Please try to Start the service and make sure you have installed the HMP on the CUAE Server. Regards ABHISHEK SAXENA Hi Abhishek, Thank you very much for replying. I checked in Serviceability->Services, Media Engine server is not running. It's State is 'Stopped'. All others are in 'Running' state. Please help me in getting this resolved. Thanks, Nirmala Hi Nirmala Please check in the Serviceability-> Services, whether Media Engine Service is running or not. Regards ABHISHEK SAXENA Hi, I have CUAE 2.5.1 (SDK version). Media Server runs in the same machine where CUAE is installed. CUAE and Media Server share the same IP address. When I give 'List Communications', it shows Media Server Status as 'Not Connected' and Enabled as 'true' What could be the reason for this issue? Thanks, Nirmala
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Nirmala Subbaiah Posts: 7 Join Date: 11/22/10 Recent Posts	RE: Cisco Unified Media Engine - Not connected Answer 12/2/10 11:01 AM as a reply to abhishek saxena. Mark as an Answer Submit Reply with Quote Quick Reply Hi Abhishek, Can you please let me know, how to Start the service(Media Engine Server)? What is HMP? How will I know if it's installed in CUAE or not? Thanks, Nirmala Hi Nirmala Please try to Start the service and make sure you have installed the HMP on the CUAE Server. Regards ABHISHEK SAXENA Hi Abhishek, Thank you very much for replying. I checked in Serviceability->Services, Media Engine server is not running. It's State is 'Stopped'. All others are in 'Running' state. Please help me in getting this resolved. Thanks, Nirmala Hi Nirmala Please check in the Serviceability-> Services, whether Media Engine Service is running or not. Regards ABHISHEK SAXENA Hi, I have CUAE 2.5.1 (SDK version). Media Server runs in the same machine where CUAE is installed. CUAE and Media Server share the same IP address. When I give 'List Communications', it shows Media Server Status as 'Not Connected' and Enabled as 'true' What could be the reason for this issue? Thanks, Nirmala
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Abhishek Singh Posts: 17 Join Date: 3/17/10 Recent Posts	RE: Cisco Unified Media Engine - Not connected Answer 12/2/10 11:55 AM as a reply to Nirmala Subbaiah. Mark as an Answer Submit Reply with Quote Quick Reply Hi Nirmala, HMP is Dialogic Host Media Processing which is a 3rd party software. While doing SDK install you would have installed it. To check whether it is installed and running or not, you can go to the Windows Services Control panel and check whether Dialogic HMP System services is in "started" state or not. For the media engine to work properly the HMP system services should be in started state. Thanks, Abhishek Hi Abhishek, Can you please let me know, how to Start the service(Media Engine Server)? What is HMP? How will I know if it's installed in CUAE or not? Thanks, Nirmala Hi Nirmala Please try to Start the service and make sure you have installed the HMP on the CUAE Server. Regards ABHISHEK SAXENA Hi Abhishek, Thank you very much for replying. I checked in Serviceability->Services, Media Engine server is not running. It's State is 'Stopped'. All others are in 'Running' state. Please help me in getting this resolved. Thanks, Nirmala Hi Nirmala Please check in the Serviceability-> Services, whether Media Engine Service is running or not. Regards ABHISHEK SAXENA Hi, I have CUAE 2.5.1 (SDK version). Media Server runs in the same machine where CUAE is installed. CUAE and Media Server share the same IP address. When I give 'List Communications', it shows Media Server Status as 'Not Connected' and Enabled as 'true' What could be the reason for this issue? Thanks, Nirmala
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Maciej Nowak Posts: 2 Join Date: 3/29/11 Recent Posts	RE: Cisco Unified Media Engine - Not connected Answer 4/13/11 3:28 PM as a reply to Nirmala Subbaiah. Mark as an Answer Submit Reply with Quote Quick Reply Hi, I have the same problem here : Media Server Status as 'Not Connected'. I have installed CUME and CUAS on two different machines (CUAS on vmware, CUME on physical hardware). In CUAE administration panel I have information that media engine is running properly and it is enabled. Also on the CUME hardware I checked the HMP and it is also running. Everything ought to be okey but it is not. I still have information Media Server Status as 'Not Connected' in connections->list connections panel. Could anybody help me to solve my problem? Regards, Maciej Nowak
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Maciej Nowak Posts: 2 Join Date: 3/29/11 Recent Posts	RE: Cisco Unified Media Engine - Not connected Answer 4/13/11 3:37 PM as a reply to Maciej Nowak. Mark as an Answer Submit Reply with Quote Quick Reply From system log i know that my MakeCall application doesnt work also because of that. Here are log informations: 2011:04:13::16:18:24(64): Warning: TM Enqueuing 'failure' (1000015) response from Metreos.MediaControl 2011:04:13::16:18:24(65): Info: SIP HandleTerminateCall 2011:04:13::16:18:27(14): Info: MCP Unable to connect to media server cuae-mediaserver (192.168.1.113) 2011:04:13::16:18:29(63): Warning: MCP Media control action timed out: InternalMessage: Type: ActionMessage Message ID: Metreos.MediaControl.ReserveConnection Routing GUID: 639bb24a-0460-4b76-a3fb-d68093b62954 Source: TelephonyManager SourceType: Application SourceQueue: unspecified Destination: Metreos.MediaControl session guid: unspecified actiontype: Synchronous userdata: unspecified hiddendata: unspecified timeout: unspecified hiddendata1: unspecified action guid: 639bb24a-0460-4b76-a3fb-d68093b62954.5 Fields: MediaTxCodec: G711u CallId: 1000015 2011:04:13::16:18:42(15): Info: MCP Unable to connect to media server cuae-mediaserver (192.168.1.113)
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Leszek Buczkowski Posts: 1 Join Date: 9/2/10 Recent Posts	RE: Cisco Unified Media Engine - Not connected Answer 4/19/11 1:26 PM as a reply to Maciej Nowak. Mark as an Answer Submit Reply with Quote Quick Reply Maciej, have You resolved it? My situation is exactly as Your's from this post.
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