Tarang Rathor | Hi Umesh, This feature is very much possible using CUAE. To track incoming and outgoing calls & monitor other events, you can make use of JTapiCallInitiated,JTapiCallEstablished,JTapiHangUp events along with JTapiNonTriggeringSubscribe. The script intance will need to be running for the duration of the call so It might consume as many script licenses as the number of calls going on. The configurations that will needed be are: On CUCM you will have to create the cti route point, then add route point & phones to application user. On CUAE you will have to add a cti route point & a monitored cti device pool & then add phones to application user. Regards, Tarang |
| Please sign in to flag this as inappropriate. |