Hi,
 
I have added one CTI Route Point in CUCM as CTIRP1 and added into CUAE device pool as CTI Route Point. The status of CTI route point in CUAE is as below -
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<dt class="name">Name</dt><dd class="name">CUAECTIRP</dd><dt class="deviceName">Device Name</dt><dd class="deviceName">CTIRP1</dd><dt class="primary">Primary</dt><dd class="primary">192.168.4.152</dd><dt class="secondary">Secondary</dt><dd class="secondary"> </dd><dt class="username">Username</dt><dd class="username">MarsAppUser</dd><dt class="group">Group</dt><dd class="group">- </dd><dt class="proxyAddress">Status</dt><dd class="proxyAddress">Enabled and stopped. </dd>
============================
I tried by disabling and enabling "JTAPI Provider'.
 
I am able to monitor CTI port.
 
Please let me know if anyone tried the same and if there is any specific configuration required.
 
Thanks,
Umesh

Hi Nabhonil,

Yes, I have assigned following guoups to my JTAPI application user -
- Standard CTI Enabled
- Standard CTI Allow Call Monitoring
- Standard CTI Allow Call Recording

I have also added my CTI Route Point (CTIRP1) into my application user.

My normal device and CTI port monitoring are working fine.

Regards,
Umesh