Hi,
 
JTAPIStartMonitoring returning PlatformException error for 7941G and 7961G. CUCM version is 8.0.
 
Though it's working fine for CIsco IP Communicator.
 
Is there specific configuration for terminal and lines except below -
- My application user has group "Recording & Monitoring"
- Device is added under application user
- Built-in-Bridg is on
- Allow Control of Device from CTI is checked
 
Regards,
Umesh
 
CUAE logs are attached below -
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13:20:09.021 V JTP Got 20(IncomingCall) message from v8.0.
13:20:09.021 V JTP Field: 5(DeviceName) = SEP001B535CA1AA
13:20:09.022 V JTP Field: 6(DeviceType) = 6
13:20:09.022 V JTP Field: 40(CallId) = VRyqbll6TKVVSLGy
13:20:09.022 V JTP Field: 41(To) = 3019
13:20:09.023 V JTP Field: 42(From) = 2025
13:20:09.024 V JTP Field: 43(OriginalTo) = 3019
13:20:09.024 V JTP Field: 53(CallControlCause) = NORMAL
13:20:09.025 V JTP Field: 66(JTapiCallId) = 86042/1
13:20:09.025 I JTP Added JTapi call 1000028<->VRyqbll6TKVVSLGy
13:20:09.026 I JTP Sending third-party IncomingCall for: 1000028
13:20:09.028 V JTP Got 99(Ringing) message from v8.0.
13:20:09.028 V JTP Field: 5(DeviceName) = SEP001B535CA1AA
13:20:09.029 V JTP Field: 6(DeviceType) = 6
13:20:09.029 V JTP Field: 40(CallId) = VRyqbll6TKVVSLGy
13:20:09.030 V JTP Field: 41(To) = 3019
13:20:09.030 V JTP Field: 42(From) = 2025
13:20:09.031 V JTP Field: 43(OriginalTo) = 3019
13:20:09.031 V JTP Field: 66(JTapiCallId) = 86042/1
13:20:09.061 W MainIncoming-12 Application: jTapiConference  Starting...
13:20:10.041 V JTP Got 31(CallEstablished) message from v8.0.
13:20:10.041 V JTP Field: 5(DeviceName) = SEP001B535CA1AA
13:20:10.042 V JTP Field: 6(DeviceType) = 6
13:20:10.042 V JTP Field: 40(CallId) = VRyqbll6TKVVSLGy
13:20:10.043 V JTP Field: 41(To) = 3019
13:20:10.043 V JTP Field: 42(From) = 2025
13:20:10.043 V JTP Field: 43(OriginalTo) = 3019
13:20:10.044 V JTP Field: 46(Cause) = normal
13:20:10.044 V JTP Field: 53(CallControlCause) = NORMAL
13:20:10.045 V JTP Field: 66(JTapiCallId) = 86042/1
13:20:10.045 I JTP Sending CallActive for call: 1000028callControlCause :NORMAL
13:20:10.047 V JTP Got 98(MediaEstablished) message from v8.0.
13:20:10.047 V JTP Field: 5(DeviceName) = SEP001B535CA1AA
13:20:10.048 V JTP Field: 6(DeviceType) = 6
13:20:10.048 V JTP Field: 21(TxIP) = 192.168.4.152
13:20:10.049 V JTP Field: 22(TxPort) = 24654
13:20:10.049 V JTP Field: 25(Codec) = 1
13:20:10.050 V JTP Field: 26(Framesize) = 20
13:20:10.050 V JTP Field: 40(CallId) = VRyqbll6TKVVSLGy
13:20:10.051 V JTP Field: 41(To) = 3019
13:20:10.051 W MainIncoming-12 Application: Jtapi Call Active Called..Call Id :
1000028
13:20:10.051 V JTP Field: 42(From) = 2025
13:20:10.052 V JTP Field: 43(OriginalTo) = 3019
13:20:10.052 V JTP Field: 66(JTapiCallId) = 86042/1
13:20:10.081 W MainIncoming-12 Application: JtapiActiveszMediaRxIP- 192.168.4.85
 szMediaRXPort -20490 szDeviceName-SEP001B535CA1AA conId : 16777228 szTO: 3019
13:20:10.086 V JTP Dir number: 7021
13:20:10.087 V JTP Selected Device from DevicePool: CTIPortPool, VIRTUALDEV3006,
 7021
13:20:10.087 I JTP Added JTapi call 1000029<->1000029
13:20:10.088 V JTP Sent StartMonitoring. stackCallId:1000029, monInitiatorDevice
NameIRTUALDEV3006, monInitiatorFrom:7021, monTargetDeviceName:SEP001B535CA1AA,
 monTargetTo:3019, monTargetCallIdRyqbll6TKVVSLGy
13:20:10.088 V JTP StartMonitoring request sent, waiting for response from stack
...CallId:1000029, ListenerDeviceNameVIRTUALDEV3006
13:20:10.098 V JTP Got 35(InitiatedCall) message from v8.0.
13:20:10.098 V JTP Field: 5(DeviceName) = VIRTUALDEV3006
13:20:10.098 V JTP Field: 6(DeviceType) = 2
13:20:10.099 V JTP Field: 40(CallId) = 1000029
13:20:10.099 V JTP Field: 42(From) = 7021
13:20:10.100 V JTP Field: 53(CallControlCause) = NORMAL
13:20:10.100 V JTP Field: 66(JTapiCallId) = 86043/1
13:20:10.100 V JTP PropOnCallInitiated - entry StackCallId 1000029 : DevName VIR
TUALDEV3006
13:20:10.101 I JTP Sending third-party CallInitiated for: 1000029
13:20:10.105 V JTP Got 31(CallEstablished) message from v8.0.
13:20:10.106 V JTP Field: 5(DeviceName) = VIRTUALDEV3006
13:20:10.106 V JTP Field: 6(DeviceType) = 2
13:20:10.107 V JTP Field: 40(CallId) = 1000029
13:20:10.107 V JTP Field: 41(To) = 3019
13:20:10.108 V JTP Field: 42(From) = 7021
13:20:10.108 V JTP Field: 43(OriginalTo) = 3019
13:20:10.109 V JTP Field: 46(Cause) = normal
13:20:10.110 V JTP Field: 53(CallControlCause) = NORMAL
13:20:10.110 V JTP Field: 66(JTapiCallId) = 86043/1
13:20:10.111 I JTP Sending third-party Non Triggering CallEstablished for: 10000
29
13:20:10.113 I JTP Sending third-party CallEstablished for: 1000029
13:20:10.115 V JTP Got 0(Error) message from v8.0.
13:20:10.116 V JTP Field: 0(FailReason) = 16
13:20:10.116 V JTP Field: 5(DeviceName) = VIRTUALDEV3006
13:20:10.117 V JTP Field: 7(MessageType) = 52
13:20:10.118 V JTP Field: 40(CallId) = 1000029
13:20:10.118 V JTP Updating transaction results1000029
13:20:10.128 V JTP Releasing lock on device VIRTUALDEV3006
13:20:10.128 E JTP Call VIRTUALDEV3006:1000029 encountered an error (PlatformExc
eption): <no description>
13:20:10.129 V JTP Got response to StartMonitoring message; released the lock: C
allId:1000029
13:20:10.130 V JTP Got 25(Hangup) message from v8.0.
13:20:10.131 V JTP Field: 5(DeviceName) = VIRTUALDEV3006
13:20:10.132 V JTP Field: 6(DeviceType) = 2
13:20:10.132 W MainIncoming-12 Application: JtapiRecording  Failure of Jtapi Sta
rtMonitoring
13:20:10.132 V JTP Field: 40(CallId) = 1000029
13:20:10.133 V JTP Field: 41(To) = 3019
13:20:10.134 V JTP Field: 42(From) = 7021
13:20:10.135 V JTP Field: 43(OriginalTo) = 3019
13:20:10.136 V JTP Field: 46(Cause) = NORMAL
13:20:10.136 V JTP Field: 53(CallControlCause) = NORMAL
13:20:10.137 V JTP Field: 66(JTapiCallId) = 86043/1
13:20:10.137 I JTP Metreos.Providers.JTapi.JTapiCallInitiated event was not hand
led
13:20:10.139 V JTP Could not find callInfo for stackCallId 1000029; CallControlC
ause NORMAL
13:20:10.139 W JtapiRecording Discarding non-triggering event 'Metreos.Providers
.JTapi.JTapiNonTriggeringCallEstablished' for ended script instance: 5b709bff-6a
47-4fab-9b5d-0c0bbbc43d9b
13:20:10.157 I JTP Metreos.Providers.JTapi.JTapiCallEstablished event was not ha
ndled
 
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