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how to get caller ID for external numbers stored in personal directory

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Hi,
I am new to IP Phone development.
Problem:
Cisco 7945 series phone. When we store external phone numbers, while dialling we can select from personal directory, but when we receive call from any of these numbers - it doesnt recognize the name stored in personal directory to display, it just shows the number. Need a fix for this.
Need to learn what software tools to use and sequence of key steps for me to develop a solution for this. Any documentation link for assistance? Is there any third party app already developed that I can leverage?
Thanks in advance.
Bala

Check out :

A) http://www.parsec-tech.com/productivity_applications.html#MarsExternalCallerDetails

emoticon http://www.parsec-tech.com/ParsecApplications.htm