Minimum configuration for installing CUCM Vmware image

RE: Application session is not clearing and licence exceeds

2009-09-25T20:32:53Z

Hi Christopher, Thanks for your reply. we are not using media engine for recording. we have our own recorder application. we use device pool for recording using JTAPIStartMonitoring. we are clearing the sessions during call hangup. it seems that when JTAPIStartmonitoring is called, a call initiated is triggered additionally. This is taking one extra license which is not clearing at the end of the call. This calls has same session id as the original call. So only one time we can clear the session. but one license will not be released. Regards Rasheed

Application session is not clearing and licence exceeds

2009-09-23T21:16:15Z

hi, We are facing an application session licence issue. We are developing an etch based(c#) call recording application using jtapistartmonitoring. The application contains two triggering events [color=#ff6600]cisco.uc.cuae.legacy.JTapi.JTapiCallInitiated[/color] and [color=#ff6600]cisco.uc.cuae.legacy.JTapi.JTapiIncomingCall[/color].Each call consumes two application sessions,such as when an incoming call or call intiated it uses one application session and jtapistartmonitoring triggeres JTapiCallInitiated event and takes one application session. On the callHangup event the ¿[color=#ff0000]server.removeCuaeSession(sessionId)[/color]¿ called.Sessionid same in both case.But it clears only one applicaion session.we have 6 appication licence and after 6 calls licence exceeds.Please help us to solve this issue. Cisco Unified Application Environment :Software Version: 2.5.1.1 SR2 Thanks and Regards, Abdul Rasheed

RTP packet Size 10ms negotiated by CTI port

2009-09-15T20:37:46Z

Hi, we are developing a voice logging application. JTAPISTartMonitoring is called with CTIPool mentioned. After calling Startmonitoring, the RTP is getting forwarded to RxIP and RxPort. But it is noticed that RTP packet size as 10ms . Is there any way we can make the packet size which is getting forwarded to 20ms instead. I checked CUCM region settings but the RTP default size is 20ms only. Also if the monitoring is done to a ListenerDevice , the packet size is coming as 20ms. Only when packet forwarding done by CTI port is forwarding it as 10ms packet.If anyone got an idea on how to solve this issue please assist us. THanks and Regards Rasheed

Recording on Hold Platform Exception Issue

2009-09-14T11:10:13Z

Hi, we are developing a voice logging application using etch. we noticed some issues during hold scenario. When an incoming call is coming to the Monitored phone and the call being monitored using JTapiStartMonitoring on the Callactive event. It starts the Monitoring and the JTapi status is success.When the hold button is pressed , the call is going in to inactive state and CallInacive event triggerd.When resumes that call the call become active and CallActive event triggered.Then JTapiStartMonitoring called again.Then it shows the following Errors ¿[b] JTP Timed out while waiting for StartMonitoring response from stack¿ and ¿[/b]Call CtiPort1:1000068 encountered an error (PlatformException): ¿.Please find the attached logs. If anybody has some idea about this issue, please let us know how to sort it out. we are in real pressure to finish the project before the deadline. 13:15:42.968 V JTP Got 20(IncomingCall) message from v6.1. 13:15:42.968 V JTP Field: 5(DeviceName) = SEP001CC0314499 13:15:42.968 V JTP Field: 6(DeviceType) = 6 13:15:42.968 V JTP Field: 40(CallId) = GPycGbCfTxjdhZnV 13:15:42.968 V JTP Field: 41(To) = 1037 13:15:42.968 V JTP Field: 42(From) = 1039 13:15:42.968 V JTP Field: 43(OriginalTo) = 1037 13:15:42.968 V JTP Field: 53(CallControlCause) = NORMAL 13:15:42.968 V JTP Field: 66(JTapiCallId) = 9193/1 13:15:42.968 I JTP Added JTapi call 1000066<->GPycGbCfTxjdhZnV 13:15:42.984 I JTP Sending third-party IncomingCall for: 1000066 13:15:42.984 V JTP Got 99(Ringing) message from v6.1. 13:15:42.984 V JTP Field: 5(DeviceName) = SEP001CC0314499 13:15:42.984 V JTP Field: 6(DeviceType) = 6 13:15:42.984 V JTP Field: 40(CallId) = GPycGbCfTxjdhZnV 13:15:42.984 V JTP Field: 41(To) = 1037 13:15:42.984 V JTP Field: 42(From) = 1039 13:15:42.984 V JTP Field: 43(OriginalTo) = 1037 13:15:42.984 V JTP Field: 66(JTapiCallId) = 9193/1 13:15:46.718 V JTP Got 31(CallEstablished) message from v6.1. 13:15:46.718 V JTP Field: 5(DeviceName) = SEP001CC0314499 13:15:46.718 V JTP Field: 6(DeviceType) = 6 13:15:46.718 V JTP Field: 40(CallId) = GPycGbCfTxjdhZnV 13:15:46.718 V JTP Field: 41(To) = 1037 13:15:46.718 V JTP Field: 42(From) = 1039 13:15:46.718 V JTP Field: 43(OriginalTo) = 1037 13:15:46.718 V JTP Field: 46(Cause) = normal 13:15:46.718 V JTP Field: 53(CallControlCause) = NORMAL 13:15:46.718 V JTP Field: 66(JTapiCallId) = 9193/1 13:15:46.718 I JTP Sending CallActive for call: 1000066 13:15:46.750 V JTP Dir number: 2050 13:15:46.765 V JTP Selected Device from DevicePool: MonitoredCtiPools, CtiPort1, 2050 13:15:46.765 I JTP Added JTapi call 1000067<->1000067 13:15:46.765 V JTP Sent StartMonitoring. stackCallId:1000067, monInitiatorDeviceName:CtiPort1, monInitiatorFrom:2050, monTargetDeviceName:SEP001CC0314499, monTargetTo:1037, monTargetCallId:GPycGbCfTxjdhZnV 13:15:46.765 V JTP StartMonitoring request sent, waiting for response from stack...CallId:1000067, ListenerDeviceNameCtiPort1 13:15:46.781 V JTP Got 35(InitiatedCall) message from v6.1. 13:15:46.781 V JTP Field: 5(DeviceName) = CtiPort1 13:15:46.781 V JTP Field: 6(DeviceType) = 6 13:15:46.781 V JTP Field: 40(CallId) = 1000067 13:15:46.781 V JTP Field: 42(From) = 2050 13:15:46.781 V JTP Field: 53(CallControlCause) = NORMAL 13:15:46.781 V JTP Field: 66(JTapiCallId) = 9194/1 13:15:46.781 V JTP PropOnCallInitiated - entry StackCallId 1000067 : DevName CtiPort1 13:15:46.781 I JTP Sending third-party CallInitiated for: 1000067 13:15:46.796 V JTP Got 31(CallEstablished) message from v6.1. 13:15:46.796 V JTP Field: 5(DeviceName) = CtiPort1 13:15:46.796 V JTP Field: 6(DeviceType) = 6 13:15:46.796 V JTP Field: 40(CallId) = 1000067 13:15:46.796 V JTP Field: 41(To) = 1037 13:15:46.796 V JTP Field: 42(From) = 2050 13:15:46.796 V JTP Field: 43(OriginalTo) = 1037 13:15:46.796 V JTP Field: 46(Cause) = normal 13:15:46.796 V JTP Field: 53(CallControlCause) = NORMAL 13:15:46.796 V JTP Field: 66(JTapiCallId) = 9194/1 13:15:46.796 I JTP Sending third-party Non Triggering CallEstablished for: 1000067 13:15:46.796 I JTP Sending third-party CallEstablished for: 1000067 13:15:46.796 V JTP Got 56(SilentMonInitiated) message from v6.1. 13:15:46.796 V JTP Field: 5(DeviceName) = CtiPort1 13:15:46.796 V JTP Field: 40(CallId) = 1000067 13:15:46.796 V JTP Field: 63(ResultCode) = 0 13:15:46.796 V JTP Received SilentMonInitiated message from JTAPI service 13:15:46.796 V JTP Received OnSilentMonInitiated message from JTAPI proxy 13:15:46.796 V JTP Updating transaction results1000067 13:15:46.812 V JTP Releasing lock on device CtiPort1 13:15:46.812 V JTP Got 33(MakeCallAck) message from v6.1. 13:15:46.812 V JTP Field: 5(DeviceName) = CtiPort1 13:15:46.812 V JTP Got response to StartMonitoring message; released the lock: CallId:1000067 13:15:46.812 V JTP Field: 40(CallId) = 1000067 13:15:46.812 V JTP Got 45(Answered) message from v6.1. 13:15:46.812 V JTP Field: 5(DeviceName) = CtiPort1 13:15:46.812 V JTP Field: 6(DeviceType) = 6 13:15:46.812 I JTP Metreos.Providers.JTapi.JTapiCallInitiated event was not handled 13:15:46.812 I JTP Metreos.Providers.JTapi.JTapiCallEstablished event was not handled 13:15:46.812 V JTP Field: 40(CallId) = 1000067 13:15:46.812 V JTP Field: 41(To) = 1037 13:15:46.812 V JTP Field: 42(From) = 2050 13:15:46.812 V JTP Field: 43(OriginalTo) = 1037 13:15:46.828 V JTP Field: 66(JTapiCallId) = 9194/1 13:15:46.828 I JTP Sending CallActive for call: 1000067 13:16:07.156 V JTP Got 34(CallHeld) message from v6.1. 13:16:07.156 V JTP Field: 5(DeviceName) = SEP001CC0314499 13:16:07.156 V JTP Field: 6(DeviceType) = 6 13:16:07.156 V JTP Field: 40(CallId) = GPycGbCfTxjdhZnV 13:16:07.156 V JTP Field: 41(To) = 1037 13:16:07.156 V JTP Field: 42(From) = 1039 13:16:07.156 V JTP Field: 43(OriginalTo) = 1037 13:16:07.156 V JTP Field: 66(JTapiCallId) = 9193/1 13:16:07.156 I JTP Sending CallInactive (InUse = False) for call: 1000066 13:16:07.171 V JTP Got 98(MediaEstablished) message from v6.1. 13:16:07.171 V JTP Field: 5(DeviceName) = CtiPort1 13:16:07.171 V JTP Field: 6(DeviceType) = 6 13:16:07.171 V JTP Field: 21(TxIP) = 13:16:07.171 V JTP Field: 22(TxPort) = 0 13:16:07.171 V JTP Field: 25(Codec) = 0 13:16:07.171 V JTP Field: 26(Framesize) = 0 13:16:07.171 V JTP Field: 40(CallId) = 1000067 13:16:07.171 V JTP Field: 41(To) = 1037 13:16:07.171 V JTP Field: 42(From) = 2050 13:16:07.171 V JTP Field: 43(OriginalTo) = 1037 13:16:07.171 V JTP Field: 66(JTapiCallId) = 9194/1 13:16:16.968 V JTP Got 31(CallEstablished) message from v6.1. 13:16:16.968 V JTP Field: 5(DeviceName) = SEP001CC0314499 13:16:16.968 V JTP Field: 6(DeviceType) = 6 13:16:16.968 V JTP Field: 40(CallId) = GPycGbCfTxjdhZnV 13:16:16.968 V JTP Field: 41(To) = 1037 13:16:16.968 V JTP Field: 42(From) = 1039 13:16:16.968 V JTP Field: 43(OriginalTo) = 1037 13:16:16.968 V JTP Field: 46(Cause) = normal 13:16:16.968 V JTP Field: 53(CallControlCause) = UNHOLD 13:16:16.968 V JTP Field: 66(JTapiCallId) = 9193/1[b][b][/b][/b] 13:16:16.968 I JTP Sending CallActive for call: 1000066 13:16:17.000 V JTP Dir number: 2050 13:16:17.000 V JTP Selected Device from DevicePool: MonitoredCtiPools, CtiPort1, 2050 13:16:17.000 I JTP Added JTapi call 1000068<->1000068 13:16:17.000 V JTP Sent StartMonitoring. stackCallId:1000068, monInitiatorDeviceName:CtiPort1, monInitiatorFrom:2050, monTargetDeviceName:SEP001CC0314499, monTargetTo:1037, monTargetCallId:GPycGbCfTxjdhZnV 13:16:17.000 V JTP StartMonitoring request sent, waiting for response from stack...CallId:1000068, ListenerDeviceNameCtiPort1 [b]13:16:22.000 E JTP Timed out while waiting for StartMonitoring response from stack.[/b] 13:16:22.015 V JTP Got 0(Error) message from v6.1. 13:16:22.015 V JTP Field: 0(FailReason) = 16 13:16:22.015 V JTP Field: 5(DeviceName) = CtiPort1 13:16:22.015 V JTP Field: 7(MessageType) = 52 13:16:22.015 V JTP Field: 40(CallId) = 1000068 13:16:22.015 V JTP Updating transaction results1000068 13:16:22.031 V JTP Releasing lock on device CtiPort1 13:16:22.031 E JTP Call CtiPort1:1000068 encountered an error (PlatformException): 13:16:29.000 V JTP Got 25(Hangup) message from v6.1. 13:16:29.000 V JTP Field: 5(DeviceName) = CtiPort1 13:16:29.000 V JTP Field: 6(DeviceType) = 6 13:16:29.000 V JTP Field: 40(CallId) = 1000067 13:16:29.000 V JTP Field: 41(To) = 1037 13:16:29.000 V JTP Field: 42(From) = 2050 13:16:29.000 V JTP Field: 43(OriginalTo) = 1037 13:16:29.000 V JTP Field: 46(Cause) = RESOURCES_NOT_AVAILABLE 13:16:29.000 V JTP Field: 53(CallControlCause) = RESOURCES_NOT_AVAILABLE 13:16:29.000 V JTP Field: 66(JTapiCallId) = 9194/1 13:16:29.000 V JTP About to remove call: 1000067 13:16:29.000 I JTP Sending third-party HangupCall for '1000067' (cause=RESOURCES_NOT_AVAILABLE) 13:16:29.015 V JTP Removing call and informing app(s) : 1000067 13:16:29.015 I JTP Sending third-party Hangup for '1000067' (cause=RESOURCES_NOT_AVAILABLE) (ccCause=RESOURCES_NOT_AVAILABLE) 13:16:29.015 I JTP Metreos.Providers.JTapi.JTapiHangup event was not handled 13:16:46.953 V JTP Got 25(Hangup) message from v6.1. 13:16:46.953 V JTP Field: 5(DeviceName) = SEP001CC0314499 13:16:46.953 V JTP Field: 6(DeviceType) = 6 13:16:46.953 V JTP Field: 40(CallId) = GPycGbCfTxjdhZnV 13:16:46.953 V JTP Field: 41(To) = 1037 13:16:46.953 V JTP Field: 42(From) = 1039 13:16:46.968 V JTP Field: 43(OriginalTo) = 1037 13:16:46.968 V JTP Field: 46(Cause) = NORMAL 13:16:46.968 V JTP Field: 53(CallControlCause) = NORMAL 13:16:46.968 V JTP Field: 66(JTapiCallId) = 9193/1 13:16:46.968 V JTP About to remove call: 1000066 13:16:46.968 I JTP Sending third-party HangupCall for '1000066' (cause=NORMAL) 13:16:46.968 V JTP Removing call and informing app(s) : 1000066 Thanks and Regards Abdul Rasheed

RE: Hold/Unhold issue while JTapiStartMonitoring

2009-09-10T05:45:51Z

Hi, we couldnt solve the issue till now. I would appreciate if somebody can help us on this issue. Thanks and Regards Rasheed

Console application to Windows Services

2009-09-07T22:11:04Z

Hi, We are developing an etch based(C#) application for call monitoring.The default project type for etch based(c#) applicaion is console based.we are planning to deploy it as a windows service. So please help us to make it as a windows service. Thanks and Regards Abdul Rasheed

Hold/Unhold issue while JTapiStartMonitoring

2009-09-01T16:10:57Z

Hi, An incoming call comes to the Monitored phone and the call being monitored using JTapiStartMonitoring on the Callactive event. It starts the Monitoring and the JTapi status is success.When the hold button presses the call goes to inactive state and CallInacive event triggerd.When resumes that call the call become active and CallActive event triggered.Then JTapiStartMonitoring called again.Then it shows the following Errors ¿[b] JTP Timed out while waiting for StartMonitoring response from stack¿ and ¿[/b]Call CtiPort1:1000068 encountered an error (PlatformException): ¿.Please find the attached logs. 13:15:42.968 V JTP Got 20(IncomingCall) message from v6.1. 13:15:42.968 V JTP Field: 5(DeviceName) = SEP001CC0314499 13:15:42.968 V JTP Field: 6(DeviceType) = 6 13:15:42.968 V JTP Field: 40(CallId) = GPycGbCfTxjdhZnV 13:15:42.968 V JTP Field: 41(To) = 1037 13:15:42.968 V JTP Field: 42(From) = 1039 13:15:42.968 V JTP Field: 43(OriginalTo) = 1037 13:15:42.968 V JTP Field: 53(CallControlCause) = NORMAL 13:15:42.968 V JTP Field: 66(JTapiCallId) = 9193/1 13:15:42.968 I JTP Added JTapi call 1000066<->GPycGbCfTxjdhZnV 13:15:42.984 I JTP Sending third-party IncomingCall for: 1000066 13:15:42.984 V JTP Got 99(Ringing) message from v6.1. 13:15:42.984 V JTP Field: 5(DeviceName) = SEP001CC0314499 13:15:42.984 V JTP Field: 6(DeviceType) = 6 13:15:42.984 V JTP Field: 40(CallId) = GPycGbCfTxjdhZnV 13:15:42.984 V JTP Field: 41(To) = 1037 13:15:42.984 V JTP Field: 42(From) = 1039 13:15:42.984 V JTP Field: 43(OriginalTo) = 1037 13:15:42.984 V JTP Field: 66(JTapiCallId) = 9193/1 13:15:46.718 V JTP Got 31(CallEstablished) message from v6.1. 13:15:46.718 V JTP Field: 5(DeviceName) = SEP001CC0314499 13:15:46.718 V JTP Field: 6(DeviceType) = 6 13:15:46.718 V JTP Field: 40(CallId) = GPycGbCfTxjdhZnV 13:15:46.718 V JTP Field: 41(To) = 1037 13:15:46.718 V JTP Field: 42(From) = 1039 13:15:46.718 V JTP Field: 43(OriginalTo) = 1037 13:15:46.718 V JTP Field: 46(Cause) = normal 13:15:46.718 V JTP Field: 53(CallControlCause) = NORMAL 13:15:46.718 V JTP Field: 66(JTapiCallId) = 9193/1 13:15:46.718 I JTP Sending CallActive for call: 1000066 13:15:46.750 V JTP Dir number: 2050 13:15:46.765 V JTP Selected Device from DevicePool: MonitoredCtiPools, CtiPort1, 2050 13:15:46.765 I JTP Added JTapi call 1000067<->1000067 13:15:46.765 V JTP Sent StartMonitoring. stackCallId:1000067, monInitiatorDeviceName:CtiPort1, monInitiatorFrom:2050, monTargetDeviceName:SEP001CC0314499, monTargetTo:1037, monTargetCallId:GPycGbCfTxjdhZnV 13:15:46.765 V JTP StartMonitoring request sent, waiting for response from stack...CallId:1000067, ListenerDeviceNameCtiPort1 13:15:46.781 V JTP Got 35(InitiatedCall) message from v6.1. 13:15:46.781 V JTP Field: 5(DeviceName) = CtiPort1 13:15:46.781 V JTP Field: 6(DeviceType) = 6 13:15:46.781 V JTP Field: 40(CallId) = 1000067 13:15:46.781 V JTP Field: 42(From) = 2050 13:15:46.781 V JTP Field: 53(CallControlCause) = NORMAL 13:15:46.781 V JTP Field: 66(JTapiCallId) = 9194/1 13:15:46.781 V JTP PropOnCallInitiated - entry StackCallId 1000067 : DevName CtiPort1 13:15:46.781 I JTP Sending third-party CallInitiated for: 1000067 13:15:46.796 V JTP Got 31(CallEstablished) message from v6.1. 13:15:46.796 V JTP Field: 5(DeviceName) = CtiPort1 13:15:46.796 V JTP Field: 6(DeviceType) = 6 13:15:46.796 V JTP Field: 40(CallId) = 1000067 13:15:46.796 V JTP Field: 41(To) = 1037 13:15:46.796 V JTP Field: 42(From) = 2050 13:15:46.796 V JTP Field: 43(OriginalTo) = 1037 13:15:46.796 V JTP Field: 46(Cause) = normal 13:15:46.796 V JTP Field: 53(CallControlCause) = NORMAL 13:15:46.796 V JTP Field: 66(JTapiCallId) = 9194/1 13:15:46.796 I JTP Sending third-party Non Triggering CallEstablished for: 1000067 13:15:46.796 I JTP Sending third-party CallEstablished for: 1000067 13:15:46.796 V JTP Got 56(SilentMonInitiated) message from v6.1. 13:15:46.796 V JTP Field: 5(DeviceName) = CtiPort1 13:15:46.796 V JTP Field: 40(CallId) = 1000067 13:15:46.796 V JTP Field: 63(ResultCode) = 0 13:15:46.796 V JTP Received SilentMonInitiated message from JTAPI service 13:15:46.796 V JTP Received OnSilentMonInitiated message from JTAPI proxy 13:15:46.796 V JTP Updating transaction results1000067 13:15:46.812 V JTP Releasing lock on device CtiPort1 13:15:46.812 V JTP Got 33(MakeCallAck) message from v6.1. 13:15:46.812 V JTP Field: 5(DeviceName) = CtiPort1 13:15:46.812 V JTP Got response to StartMonitoring message; released the lock: CallId:1000067 13:15:46.812 V JTP Field: 40(CallId) = 1000067 13:15:46.812 V JTP Got 45(Answered) message from v6.1. 13:15:46.812 V JTP Field: 5(DeviceName) = CtiPort1 13:15:46.812 V JTP Field: 6(DeviceType) = 6 13:15:46.812 I JTP Metreos.Providers.JTapi.JTapiCallInitiated event was not handled 13:15:46.812 I JTP Metreos.Providers.JTapi.JTapiCallEstablished event was not handled 13:15:46.812 V JTP Field: 40(CallId) = 1000067 13:15:46.812 V JTP Field: 41(To) = 1037 13:15:46.812 V JTP Field: 42(From) = 2050 13:15:46.812 V JTP Field: 43(OriginalTo) = 1037 13:15:46.828 V JTP Field: 66(JTapiCallId) = 9194/1 13:15:46.828 I JTP Sending CallActive for call: 1000067 13:16:07.156 V JTP Got 34(CallHeld) message from v6.1. 13:16:07.156 V JTP Field: 5(DeviceName) = SEP001CC0314499 13:16:07.156 V JTP Field: 6(DeviceType) = 6 13:16:07.156 V JTP Field: 40(CallId) = GPycGbCfTxjdhZnV 13:16:07.156 V JTP Field: 41(To) = 1037 13:16:07.156 V JTP Field: 42(From) = 1039 13:16:07.156 V JTP Field: 43(OriginalTo) = 1037 13:16:07.156 V JTP Field: 66(JTapiCallId) = 9193/1 13:16:07.156 I JTP Sending CallInactive (InUse = False) for call: 1000066 13:16:07.171 V JTP Got 98(MediaEstablished) message from v6.1. 13:16:07.171 V JTP Field: 5(DeviceName) = CtiPort1 13:16:07.171 V JTP Field: 6(DeviceType) = 6 13:16:07.171 V JTP Field: 21(TxIP) = 13:16:07.171 V JTP Field: 22(TxPort) = 0 13:16:07.171 V JTP Field: 25(Codec) = 0 13:16:07.171 V JTP Field: 26(Framesize) = 0 13:16:07.171 V JTP Field: 40(CallId) = 1000067 13:16:07.171 V JTP Field: 41(To) = 1037 13:16:07.171 V JTP Field: 42(From) = 2050 13:16:07.171 V JTP Field: 43(OriginalTo) = 1037 13:16:07.171 V JTP Field: 66(JTapiCallId) = 9194/1 13:16:16.968 V JTP Got 31(CallEstablished) message from v6.1. 13:16:16.968 V JTP Field: 5(DeviceName) = SEP001CC0314499 13:16:16.968 V JTP Field: 6(DeviceType) = 6 13:16:16.968 V JTP Field: 40(CallId) = GPycGbCfTxjdhZnV 13:16:16.968 V JTP Field: 41(To) = 1037 13:16:16.968 V JTP Field: 42(From) = 1039 13:16:16.968 V JTP Field: 43(OriginalTo) = 1037 13:16:16.968 V JTP Field: 46(Cause) = normal 13:16:16.968 V JTP Field: 53(CallControlCause) = UNHOLD 13:16:16.968 V JTP Field: 66(JTapiCallId) = 9193/1[b][b][/b][/b] 13:16:16.968 I JTP Sending CallActive for call: 1000066 13:16:17.000 V JTP Dir number: 2050 13:16:17.000 V JTP Selected Device from DevicePool: MonitoredCtiPools, CtiPort1, 2050 13:16:17.000 I JTP Added JTapi call 1000068<->1000068 13:16:17.000 V JTP Sent StartMonitoring. stackCallId:1000068, monInitiatorDeviceName:CtiPort1, monInitiatorFrom:2050, monTargetDeviceName:SEP001CC0314499, monTargetTo:1037, monTargetCallId:GPycGbCfTxjdhZnV 13:16:17.000 V JTP StartMonitoring request sent, waiting for response from stack...CallId:1000068, ListenerDeviceNameCtiPort1 [b]13:16:22.000 E JTP Timed out while waiting for StartMonitoring response from stack.[/b] 13:16:22.015 V JTP Got 0(Error) message from v6.1. 13:16:22.015 V JTP Field: 0(FailReason) = 16 13:16:22.015 V JTP Field: 5(DeviceName) = CtiPort1 13:16:22.015 V JTP Field: 7(MessageType) = 52 13:16:22.015 V JTP Field: 40(CallId) = 1000068 13:16:22.015 V JTP Updating transaction results1000068 13:16:22.031 V JTP Releasing lock on device CtiPort1 13:16:22.031 E JTP Call CtiPort1:1000068 encountered an error (PlatformException): 13:16:29.000 V JTP Got 25(Hangup) message from v6.1. 13:16:29.000 V JTP Field: 5(DeviceName) = CtiPort1 13:16:29.000 V JTP Field: 6(DeviceType) = 6 13:16:29.000 V JTP Field: 40(CallId) = 1000067 13:16:29.000 V JTP Field: 41(To) = 1037 13:16:29.000 V JTP Field: 42(From) = 2050 13:16:29.000 V JTP Field: 43(OriginalTo) = 1037 13:16:29.000 V JTP Field: 46(Cause) = RESOURCES_NOT_AVAILABLE 13:16:29.000 V JTP Field: 53(CallControlCause) = RESOURCES_NOT_AVAILABLE 13:16:29.000 V JTP Field: 66(JTapiCallId) = 9194/1 13:16:29.000 V JTP About to remove call: 1000067 13:16:29.000 I JTP Sending third-party HangupCall for '1000067' (cause=RESOURCES_NOT_AVAILABLE) 13:16:29.015 V JTP Removing call and informing app(s) : 1000067 13:16:29.015 I JTP Sending third-party Hangup for '1000067' (cause=RESOURCES_NOT_AVAILABLE) (ccCause=RESOURCES_NOT_AVAILABLE) 13:16:29.015 I JTP Metreos.Providers.JTapi.JTapiHangup event was not handled 13:16:46.953 V JTP Got 25(Hangup) message from v6.1. 13:16:46.953 V JTP Field: 5(DeviceName) = SEP001CC0314499 13:16:46.953 V JTP Field: 6(DeviceType) = 6 13:16:46.953 V JTP Field: 40(CallId) = GPycGbCfTxjdhZnV 13:16:46.953 V JTP Field: 41(To) = 1037 13:16:46.953 V JTP Field: 42(From) = 1039 13:16:46.968 V JTP Field: 43(OriginalTo) = 1037 13:16:46.968 V JTP Field: 46(Cause) = NORMAL 13:16:46.968 V JTP Field: 53(CallControlCause) = NORMAL 13:16:46.968 V JTP Field: 66(JTapiCallId) = 9193/1 13:16:46.968 V JTP About to remove call: 1000066 13:16:46.968 I JTP Sending third-party HangupCall for '1000066' (cause=NORMAL) 13:16:46.968 V JTP Removing call and informing app(s) : 1000066 Thanks and Regards Abdul Rasheed

RE: Platform Exception on JtapiStartMonitoring

2009-08-22T15:29:11Z

Hi Piyush, The issue is solved. we were using IP communicator softphone for our testing. The version of IP communicator was 2.x and is very old, we upgraded it to version 7.x and then it started working. Thanks a lot for your valuable support. THanks and Regards Rasheed

RE: Platform Exception on JtapiStartMonitoring

2009-08-22T15:28:06Z

Hi David, The issue is solved. we were using IP communicator softphone for our testing. The version of IP communicator was 2.x and is very old, we upgraded it to version 7.x and then it started working. Thanks a lot for your valuable support. Best Regards Rasheed

Platform Exception on JtapiStartMonitoring

2009-08-21T19:42:30Z

Hi, we are developing an etch based voice recording application which will do JTAPIStartMonitoring for recording a monitored extension. we are getting platform exception while we try to do the JTAPI start Monitoring API. I wonder if some settings need to be done additionally in CUAE and CUCM. It seems that our CTI port got initiated with the JTAPI call , but after that platform excdption is raised. ( E JTP Call CtiPort2:1000082 encountered an error (PlatformException): ) . please find the logs attached as below for further analysis. 21:50:04.968 V JTP Got 20(IncomingCall) message from v6.1. 21:50:04.968 V JTP Field: 5(DeviceName) = SEP001CC0314499 21:50:04.968 V JTP Field: 6(DeviceType) = 6 21:50:04.968 V JTP Field: 40(CallId) = rWS8YgxrRPv9lNJh 21:50:04.984 V JTP Field: 41(To) = 1037 21:50:04.984 V JTP Field: 42(From) = 1038 21:50:04.984 V JTP Field: 43(OriginalTo) = 1037 21:50:04.984 V JTP Field: 53(CallControlCause) = NORMAL 21:50:04.984 V JTP Field: 66(JTapiCallId) = 8122/1 21:50:04.984 I JTP Added JTapi call 1000081<->rWS8YgxrRPv9lNJh 21:50:04.984 I JTP Sending third-party IncomingCall for: 1000081 21:50:04.984 V JTP Got 99(Ringing) message from v6.1. 21:50:04.984 V JTP Field: 5(DeviceName) = SEP001CC0314499 21:50:04.984 V JTP Field: 6(DeviceType) = 6 21:50:04.984 V JTP Field: 40(CallId) = rWS8YgxrRPv9lNJh 21:50:04.984 V JTP Field: 41(To) = 1037 21:50:04.984 V JTP Field: 42(From) = 1038 21:50:04.984 V JTP Field: 43(OriginalTo) = 1037 21:50:04.984 V JTP Field: 66(JTapiCallId) = 8122/1 21:50:06.843 V JTP Got 31(CallEstablished) message from v6.1. 21:50:06.843 V JTP Field: 5(DeviceName) = SEP001CC0314499 21:50:06.843 V JTP Field: 6(DeviceType) = 6 21:50:06.843 V JTP Field: 40(CallId) = rWS8YgxrRPv9lNJh 21:50:06.843 V JTP Field: 41(To) = 1037 21:50:06.843 V JTP Field: 42(From) = 1038 21:50:06.843 V JTP Field: 43(OriginalTo) = 1037 21:50:06.843 V JTP Field: 46(Cause) = normal 21:50:06.843 V JTP Field: 53(CallControlCause) = NORMAL 21:50:06.843 V JTP Field: 66(JTapiCallId) = 8122/1 21:50:06.843 I JTP Sending CallActive for call: 1000081 21:50:06.890 V JTP Dir number: 2051 21:50:06.890 V JTP Selected Device from DevicePool: MonitoredCtiPools, CtiPort2, 2051 21:50:06.890 I JTP Added JTapi call 1000082<->1000082 21:50:06.890 V JTP Sent StartMonitoring. stackCallId:1000082, monInitiatorDeviceName:CtiPort2, monInitiatorFrom:2051, monTargetDeviceName:SEP001CC0314499, monTargetTo:1037, monTargetCallId:rWS8YgxrRPv9lNJh 21:50:06.890 V JTP StartMonitoring request sent, waiting for response from stack...CallId:1000082, ListenerDeviceNameCtiPort2 21:50:06.937 V JTP Got 35(InitiatedCall) message from v6.1. 21:50:06.937 V JTP Field: 5(DeviceName) = CtiPort2 21:50:06.937 V JTP Field: 6(DeviceType) = 6 21:50:06.937 V JTP Field: 40(CallId) = 1000082 21:50:06.937 V JTP Field: 42(From) = 2051 21:50:06.937 V JTP Field: 53(CallControlCause) = NORMAL 21:50:06.937 V JTP Field: 66(JTapiCallId) = 8123/1 21:50:06.937 V JTP PropOnCallInitiated - entry StackCallId 1000082 : DevName CtiPort2 21:50:06.937 I JTP Sending third-party CallInitiated for: 1000082 21:50:06.937 V JTP Got 0(Error) message from v6.1. 21:50:06.937 V JTP Field: 0(FailReason) = 16 21:50:06.937 V JTP Field: 5(DeviceName) = CtiPort2 21:50:06.937 V JTP Field: 7(MessageType) = 52 21:50:06.937 V JTP Field: 40(CallId) = 1000082 21:50:06.937 V JTP Updating transaction results1000082 21:50:06.953 V JTP Releasing lock on device CtiPort2 21:50:06.953 V JTP Got response to StartMonitoring message; released the lock: CallId:1000082 21:50:06.953 E JTP Call CtiPort2:1000082 encountered an error (PlatformException): 21:50:06.953 V JTP Got 31(CallEstablished) message from v6.1. 21:50:06.953 V JTP Field: 5(DeviceName) = CtiPort2 21:50:06.953 V JTP Field: 6(DeviceType) = 6 21:50:06.953 V JTP Field: 40(CallId) = 1000082 21:50:06.953 V JTP Field: 41(To) = 1037 21:50:06.953 V JTP Field: 42(From) = 2051 21:50:06.953 V JTP Field: 43(OriginalTo) = 1037 21:50:06.953 V JTP Field: 46(Cause) = normal 21:50:06.953 V JTP Field: 53(CallControlCause) = NORMAL 21:50:06.968 V JTP Field: 66(JTapiCallId) = 8123/1 21:50:06.968 V JTP Got 25(Hangup) message from v6.1. 21:50:06.968 V JTP Field: 5(DeviceName) = CtiPort2 21:50:06.968 V JTP Field: 6(DeviceType) = 6 21:50:06.968 V JTP Field: 40(CallId) = 1000082 21:50:06.968 V JTP Field: 41(To) = 1037 21:50:06.968 V JTP Field: 42(From) = 2051 21:50:06.968 V JTP Field: 43(OriginalTo) = 1037 21:50:06.968 V JTP Field: 46(Cause) = NORMAL 21:50:06.968 V JTP Field: 53(CallControlCause) = NORMAL 21:50:06.968 V JTP Field: 66(JTapiCallId) = 8123/1 21:50:06.968 V JTP Could not find callInfo for stackCallId 1000082; CallControlCause NORMAL 21:50:06.968 I JTP Metreos.Providers.JTapi.JTapiCallInitiated event was not handled 21:51:02.875 I CDL Device list cache refresh starting. 21:51:09.671 I CDL Device list cache refresh complete. 21:51:42.109 V JTP Got 25(Hangup) message from v6.1. 21:51:42.109 V JTP Field: 5(DeviceName) = SEP001CC0314499 21:51:42.109 V JTP Field: 6(DeviceType) = 6 21:51:42.109 V JTP Field: 40(CallId) = rWS8YgxrRPv9lNJh 21:51:42.109 V JTP Field: 41(To) = 1037 21:51:42.109 V JTP Field: 42(From) = 1038 21:51:42.109 V JTP Field: 43(OriginalTo) = 1037 21:51:42.109 V JTP Field: 46(Cause) = NORMAL 21:51:42.109 V JTP Field: 53(CallControlCause) = NORMAL 21:51:42.109 V JTP Field: 66(JTapiCallId) = 8122/1 21:51:42.109 V JTP About to remove call: 1000081 21:51:42.109 I JTP Sending third-party HangupCall for '1000081' (cause=NORMAL) 21:51:42.109 V JTP Removing call and informing app(s) : 1000081 21:51:42.109 I JTP Sending third-party Hangup for '1000081' (cause=NORMAL) (ccCause=NORMAL) 21:51:42.125 I JTP Metreos.Providers.JTapi.JTapiHangupCall event was not handled 21:51:42.125 I JTP Metreos.Providers.JTapi.JTapiHangup event was not handled Thanks and Regards Abdul Rasheed.K.A

RE: Platform Exception on JtapiStartMonitoring

2009-08-21T14:27:26Z

Hi Piyush, Yes we already enabled the Built in bridge for the phone which we are monitoring. But no change, we are really confused now.:(( . Regards Rasheed

RE: Platform Exception on JtapiStartMonitoring

2009-08-21T11:01:14Z

Hi Piyush, Our phone and CTI ports are in two seperate Monitored device pools . Both of them showing status Enabled Running. I think CTI port is not being used for making calls. i am not sure what exactly you mean? Following are the logs which you have requested . INFO | jvm 1 | 2009/08/21 11:11:33 | com.cisco.jtapi.PlatformExceptionImpl: Monitor request failed with cause:com.cisco.cti.client.CCNException INFO | jvm 1 | 2009/08/21 11:11:33 | at com.cisco.jtapi.CallImpl.startMonitor(CTQF) INFO | jvm 1 | 2009/08/21 11:11:33 | at metreos.jtapi.apiAdapterLayer.VerDevice.startMonitoring(Unknown Source) INFO | jvm 1 | 2009/08/21 11:11:33 | at metreos.service.jtapi.Device.startMonitoring(Unknown Source) INFO | jvm 1 | 2009/08/21 11:11:33 | at metreos.service.jtapi.JTapiServer.startMonitoring(Unknown Source) INFO | jvm 1 | 2009/08/21 11:11:33 | at metreos.service.jtapi.JTapiServer.doReceived(Unknown Source) INFO | jvm 1 | 2009/08/21 11:11:33 | at metreos.service.jtapi.JTapiServer$3.doit(Unknown Source) INFO | jvm 1 | 2009/08/21 11:11:33 | at metreos.util.TodoManager.run(TodoManager.java:93) INFO | jvm 1 | 2009/08/21 11:11:33 | at java.lang.Thread.run(Unknown Source) Thanks and Regards Abdul Rasheed

RE: Platform Exception on JtapiStartMonitoring

2009-08-20T15:42:32Z

Dear Piyush, Thanks for your reply. Please find the following information. CUCM Version: 6.1 The Exception is ¿[b][b]2009:08:20::15:01:16.015: Info: JTapiServer @ IpcConnection@127.0.0.1:1145: sending message: Error{ FailReason = (i) PlatformException, MessageType = (i) StartMonitoring, CallId = (s) 1000113, DeviceName = (s) CtiPort1 }[/b][/b]¿ The Phone has an application user and is added in the monitored device pool of CUAE and status is Enabled Running. Did you mention about the username and password of server.registerApplication ?We gave as server.registerApplication([color=#800000]"EtchSample"[/color], [color=#800000]"Default"[/color], [color=#800000]"administrator"[/color], [color=#800000]""[/color]); The applications is connected to the cuae server and when an incoming call comes it triggers.In the csllActive event JTapiStartmonitoring called.After that platform Exception Comes. By Application user , do you mean that a user in CUAE or in CUCM. ? Right now we put the CUAE administrator in our code as mentioned above. JTAPI service logs(in verbose mode) Is attached below 2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering 5 call events 2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering CallActiveEv 2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: CallActiveEv, cause = NEW_CALL, metaCode = CALL_STARTING, callId = 8155/1, callState = active 2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: # AM::addCallMonitor - Add CM - CallId: 8155/1 size: 0 2009:08:20::15:01:12.812: Info: metreos.service.jtapi.CallMonitorMap@18f5824: CMMap::add - Adding CallMonitor CID lFZvvZdFJlJ9PkdM | Size 0 2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: added call INACTIVE/IDLE lFZvvZdFJlJ9PkdM 8155/1 2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering ConnCreatedEv 2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: ignoring ConnCreatedEv 2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering ConnInProgressEv 2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: ignoring ConnInProgressEv 2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering CallCtlConnOfferedEv 2009:08:20::15:01:12.812: Info: offered call ALERTING/RINGING lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: delivering CallCtlConnOfferedEv 2009:08:20::15:01:12.812: Info: offered call ALERTING/RINGING lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: CallCtlConnOfferedEv, cause = NORMAL, metaCode = CALL_STARTING, callId = 8155/1, callState = active, conn.getAddress = 1037, conn.getCallControlState = OFFERED, conn.getConnectionID = 19449653/1, conn.getReason = DIRECTCALL, conn.getState = INPROGRESS, callControlCause = NORMAL, calledAddress = 1037, callingAddress = 1039, callingTerminal = SEP0090F51F55E1, lastRedirectedAddress = null 2009:08:20::15:01:12.812: Info: offered call ALERTING/RINGING lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: xsetupAddrs connAddr=1037, called (ev=1037, c=1037, cCur=1037, cMod=1037), calling (ev=1039, c=1039, cCur=1039, cMod=1039), redir (evLast=null, cLast=null) 2009:08:20::15:01:12.812: Info: offered call ALERTING/RINGING lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: connState changed from INACTIVE to OFFERED 2009:08:20::15:01:12.812: Info: offered call ALERTING/RINGING lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: sending message: IncomingCall{ DeviceType = (i) MonitoredDevice, DeviceName = (s) SEP001CC0314499, CallControlCause = (s) NORMAL, CallId = (s) lFZvvZdFJlJ9PkdM, From = (s) 1039, To = (s) 1037, OriginalTo = (s) 1037, *unknownMessageField=66* = (s) 8155/1 } 2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering ConnCreatedEv 2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: *** ignoring event about address: ConnCreatedEv, cause = NORMAL, metaCode = CALL_STARTING, callId = 8155/1, callState = active, conn.getAddress = 1039, conn.getCallControlState = IDLE, conn.getConnectionID = 0/0, conn.getReason = DIRECTCALL, conn.getState = IDLE 2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: ignoring ConnCreatedEv 2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: done delivering 5 call events 2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering 2 call events 2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering ConnConnectedEv 2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: *** ignoring event about address: ConnConnectedEv, cause = NORMAL, metaCode = CALL_PROGRESS, callId = 8155/1, callState = active, conn.getAddress = 1039, conn.getCallControlState = ESTABLISHED, conn.getConnectionID = 0/0, conn.getReason = DIRECTCALL, conn.getState = CONNECTED 2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: ignoring ConnConnectedEv 2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering CallCtlConnEstablishedEv 2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: *** ignoring event about address: CallCtlConnEstablishedEv, cause = NORMAL, metaCode = CALL_PROGRESS, callId = 8155/1, callState = active, conn.getAddress = 1039, conn.getCallControlState = ESTABLISHED, conn.getConnectionID = 0/0, conn.getReason = DIRECTCALL, conn.getState = CONNECTED 2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: ignoring CallCtlConnEstablishedEv 2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: done delivering 2 call events 2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering 5 call events 2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering ConnAlertingEv 2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: ignoring ConnAlertingEv 2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering CallCtlConnAlertingEv 2009:08:20::15:01:12.812: Info: offered call ALERTING/RINGING lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: delivering CallCtlConnAlertingEv 2009:08:20::15:01:12.812: Info: offered call ALERTING/RINGING lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: CallCtlConnAlertingEv, cause = NORMAL, metaCode = CALL_PROGRESS, callId = 8155/1, callState = active, conn.getAddress = 1037, conn.getCallControlState = ALERTING, conn.getConnectionID = 19449653/1, conn.getReason = DIRECTCALL, conn.getState = ALERTING, callControlCause = NORMAL, calledAddress = 1037, callingAddress = 1039, callingTerminal = SEP0090F51F55E1, lastRedirectedAddress = null 2009:08:20::15:01:12.812: Info: offered call ALERTING/RINGING lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: xsetupAddrs connAddr=1037, called (ev=1037, c=1037, cCur=1037, cMod=1037), calling (ev=1039, c=1039, cCur=1039, cMod=1039), redir (evLast=null, cLast=null) 2009:08:20::15:01:12.812: Info: offered call ALERTING/RINGING lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: connState changed from OFFERED to ALERTING 2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering TermConnCreatedEv SEP001CC0314499 2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: ignoring TermConnCreatedEv SEP001CC0314499 2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering TermConnRingingEv SEP001CC0314499 2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: ignoring TermConnRingingEv SEP001CC0314499 2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering CallCtlTermConnRingingEvImpl SEP001CC0314499 2009:08:20::15:01:12.812: Info: offered call ALERTING/RINGING lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: delivering CallCtlTermConnRingingEvImpl SEP001CC0314499 2009:08:20::15:01:12.812: Info: offered call ALERTING/RINGING lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: CallCtlTermConnRingingEv, cause = NORMAL, metaCode = CALL_PROGRESS, callId = 8155/1, callState = active, termConn.getCallControlState = RINGING, termConn.getState = RINGING, termConn.getTerminal = SEP001CC0314499, conn.getAddress = 1037, conn.getCallControlState = ALERTING, conn.getConnectionID = 19449653/1, conn.getReason = DIRECTCALL, conn.getState = ALERTING, callControlCause = NORMAL, calledAddress = 1037, callingAddress = 1039, callingTerminal = SEP0090F51F55E1, lastRedirectedAddress = null 2009:08:20::15:01:12.812: Info: offered call ALERTING/RINGING lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: no dtmf detection, media not available 2009:08:20::15:01:12.812: Info: mon-dev( SEP001CC0314499 ): addCallMonitor, connId=19449653, monitor=offered call ALERTING/IDLE lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499, oldMonitor=null, active=true 2009:08:20::15:01:12.812: Info: offered call ALERTING/RINGING lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: termConnState changed from IDLE to RINGING 2009:08:20::15:01:12.812: Info: offered call ALERTING/RINGING lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: sending message: RingingCall{ DeviceType = (i) MonitoredDevice, DeviceName = (s) SEP001CC0314499, CallId = (s) lFZvvZdFJlJ9PkdM, From = (s) 1039, To = (s) 1037, OriginalTo = (s) 1037, *unknownMessageField=66* = (s) 8155/1 } 2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: done delivering 5 call events 2009:08:20::15:01:15.937: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering 4 call events 2009:08:20::15:01:15.937: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering ConnConnectedEv 2009:08:20::15:01:15.937: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: ignoring ConnConnectedEv 2009:08:20::15:01:15.937: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering CallCtlConnEstablishedEv 2009:08:20::15:01:15.937: Info: offered call ESTABLISHED/RINGING lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: delivering CallCtlConnEstablishedEv 2009:08:20::15:01:15.937: Info: offered call ESTABLISHED/RINGING lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: CallCtlConnEstablishedEv, cause = NORMAL, metaCode = CALL_PROGRESS, callId = 8155/1, callState = active, conn.getAddress = 1037, conn.getCallControlState = ESTABLISHED, conn.getConnectionID = 19449653/1, conn.getReason = DIRECTCALL, conn.getState = CONNECTED, callControlCause = NORMAL, calledAddress = 1037, callingAddress = 1039, callingTerminal = SEP0090F51F55E1, lastRedirectedAddress = null 2009:08:20::15:01:15.937: Info: offered call ESTABLISHED/RINGING lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: xsetupAddrs connAddr=1037, called (ev=1037, c=1037, cCur=1037, cMod=1037), calling (ev=1039, c=1039, cCur=1039, cMod=1039), redir (evLast=null, cLast=null) 2009:08:20::15:01:15.937: Info: offered call ESTABLISHED/TALKING lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: connState changed from ALERTING to ESTABLISHED 2009:08:20::15:01:15.937: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering TermConnActiveEv SEP001CC0314499 2009:08:20::15:01:15.937: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: ignoring TermConnActiveEv SEP001CC0314499 2009:08:20::15:01:15.937: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering CallCtlTermConnTalkingEv SEP001CC0314499 2009:08:20::15:01:15.937: Info: offered call ESTABLISHED/TALKING lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: delivering CallCtlTermConnTalkingEv SEP001CC0314499 2009:08:20::15:01:15.937: Info: offered call ESTABLISHED/TALKING lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: CallCtlTermConnTalkingEv, cause = NORMAL, metaCode = CALL_PROGRESS, callId = 8155/1, callState = active, termConn.getCallControlState = TALKING, termConn.getState = ACTIVE, termConn.getTerminal = SEP001CC0314499, conn.getAddress = 1037, conn.getCallControlState = ESTABLISHED, conn.getConnectionID = 19449653/1, conn.getReason = DIRECTCALL, conn.getState = CONNECTED, callControlCause = NORMAL, calledAddress = 1037, callingAddress = 1039, callingTerminal = SEP0090F51F55E1, lastRedirectedAddress = null 2009:08:20::15:01:15.937: Info: offered call ESTABLISHED/TALKING lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: no dtmf detection, media not available 2009:08:20::15:01:15.937: Info: mon-dev( SEP001CC0314499 ): addCallMonitor, connId=19449653, monitor=offered call ESTABLISHED/RINGING lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499, oldMonitor=offered call ESTABLISHED/RINGING lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499, active=true 2009:08:20::15:01:15.937: Info: offered call ESTABLISHED/TALKING lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: termConnState changed from RINGING to TALKING 2009:08:20::15:01:15.937: Info: offered call ESTABLISHED/TALKING lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: sending message: EstablishedCall{ DeviceType = (i) MonitoredDevice, DeviceName = (s) SEP001CC0314499, Cause = (s) normal, CallControlCause = (s) NORMAL, CallId = (s) lFZvvZdFJlJ9PkdM, From = (s) 1039, To = (s) 1037, OriginalTo = (s) 1037, *unknownMessageField=66* = (s) 8155/1 } 2009:08:20::15:01:15.937: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: done delivering 4 call events 2009:08:20::15:01:15.937: Info: mon-dev( SEP001CC0314499 ): -T- Device::terminalChangedEvent: Received Event: <- CiscoRTPInputStartedEv 2009:08:20::15:01:15.937: Info: offered call ESTABLISHED/TALKING lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: CiscoRTPInputStartedEv, cause = NORMAL, metaCode = UNKNOWN, terminal = SEP001CC0314499, localAddress = 192.168.0.24, localPort = 24610, payloadType = 4, packetSize = 20, hasLogicalChannel = false 2009:08:20::15:01:15.953: Info: mon-dev( SEP001CC0314499 ): -T- Device::terminalChangedEvent: Received Event: <- CiscoRTPOutputStartedEv 2009:08:20::15:01:15.953: Info: offered call ESTABLISHED/TALKING lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: CiscoRTPOutputStartedEv, cause = NORMAL, metaCode = UNKNOWN, terminal = SEP001CC0314499, remoteAddress = 192.168.0.102, remotePort = 24608, payloadType = 4, packetSize = 20, hasLogicalChannel = false, silent = false 2009:08:20::15:01:15.984: Info: JTapiServer @ IpcConnection@127.0.0.1:1145: received message: StartMonitoring{ DeviceName = (s) CtiPort1, RxIP = (s) 192.168.0.102, RxPort = (i) 8740, CallId = (s) 1000113, To = (s) 1037, From = (s) 2050, MonTargetDeviceName = (s) SEP001CC0314499, PlayToneMode = (i) 0, MonTargetCallId = (s) lFZvvZdFJlJ9PkdM } 2009:08:20::15:01:15.984: Info: JTapiServer @ IpcConnection@127.0.0.1:1145: StartMonitoring Monitor Initiator device = CtiPort1 2009:08:20::15:01:15.984: Info: JTapiServer @ IpcConnection@127.0.0.1:1145: StartMonitoring Monitor Target device = mon-dev( SEP001CC0314499 ) 2009:08:20::15:01:15.984: Info: mon-dev( CtiPort1 ): Start monitoring: Initiator Device: CtiPort1 Target Device: SEP001CC0314499 2009:08:20::15:01:15.984: Info: mon-dev( CtiPort1 ): Got Target terminal : SEP001CC0314499 2009:08:20::15:01:15.984: Info: mon-dev( CtiPort1 ): No. of connections : 1 2009:08:20::15:01:15.984: Info: mon-dev( CtiPort1 ): StartMonitoring: Found Call 8155/1 on SEP001CC0314499 2009:08:20::15:01:16.000: Info: address( 2050@CtiPort1 ) [metreos.service.jtapi.AddressMonitor@14b5f4a]: delivering 7 call events 2009:08:20::15:01:16.000: Info: address( 2050@CtiPort1 ) [metreos.service.jtapi.AddressMonitor@14b5f4a]: delivering CallActiveEv 2009:08:20::15:01:16.000: Info: address( 2050@CtiPort1 ) [metreos.service.jtapi.AddressMonitor@14b5f4a]: CallActiveEv, cause = NEW_CALL, metaCode = CALL_STARTING, callId = 8156/1, callState = active 2009:08:20::15:01:16.000: Info: address( 2050@CtiPort1 ) [metreos.service.jtapi.AddressMonitor@14b5f4a]: # AM::addCallMonitor - Add CM - CallId: 8156/1 size: 1 2009:08:20::15:01:16.000: Info: metreos.service.jtapi.CallMonitorMap@18f5824: CMMap::add - Adding CallMonitor CID 8lY3t7HbL6ypVZ2Q | Size 1 2009:08:20::15:01:16.000: Info: address( 2050@CtiPort1 ) [metreos.service.jtapi.AddressMonitor@14b5f4a]: added call INACTIVE/IDLE 8lY3t7HbL6ypVZ2Q 8156/1 2009:08:20::15:01:16.000: Info: address( 2050@CtiPort1 ) [metreos.service.jtapi.AddressMonitor@14b5f4a]: delivering ConnCreatedEv 2009:08:20::15:01:16.000: Info: address( 2050@CtiPort1 ) [metreos.service.jtapi.AddressMonitor@14b5f4a]: ignoring ConnCreatedEv 2009:08:20::15:01:16.000: Info: address( 2050@CtiPort1 ) [metreos.service.jtapi.AddressMonitor@14b5f4a]: delivering ConnConnectedEv 2009:08:20::15:01:16.000: Info: address( 2050@CtiPort1 ) [metreos.service.jtapi.AddressMonitor@14b5f4a]: ignoring ConnConnectedEv 2009:08:20::15:01:16.000: Info: address( 2050@CtiPort1 ) [metreos.service.jtapi.AddressMonitor@14b5f4a]: delivering CallCtlConnInitiatedEv 2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: delivering CallCtlConnInitiatedEv 2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: CallCtlConnInitiatedEv, cause = NORMAL, metaCode = CALL_STARTING, callId = 8156/1, callState = active, conn.getAddress = 2050, conn.getCallControlState = INITIATED, conn.getConnectionID = 19449654/1, conn.getReason = DIRECTCALL, conn.getState = CONNECTED, callControlCause = NORMAL, calledAddress = null, callingAddress = 2050, callingTerminal = null, lastRedirectedAddress = null 2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: xsetupAddrs connAddr=2050, called (ev=null, c=null, cCur=null, cMod=null), calling (ev=2050, c=2050, cCur=2050, cMod=2050), redir (evLast=null, cLast=null) 2009:08:20::15:01:16.000: Info: metreos.service.jtapi.CallMonitorMap@18f5824: rename 8lY3t7HbL6ypVZ2Q -> 1000113 2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: setRTPIpPort to /192.168.0.102/8740, callSetRTPParams true, fake false 2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: setRTPParams but no handle or no media: 2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: ===== CallActiveEv, cause = SNAPSHOT, metaCode = SNAPSHOT, callId = 8156/1, callState = active 2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: -C- callChangedEvent: Received Event: <- *unknownTermEv*(101) 2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: ===== ConnCreatedEv, cause = SNAPSHOT, metaCode = SNAPSHOT, callId = 8156/1, callState = active 2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: -C- callChangedEvent: Received Event: <- *unknownTermEv*(106) 2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: ===== ConnConnectedEv, cause = SNAPSHOT, metaCode = SNAPSHOT, callId = 8156/1, callState = active 2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: -C- callChangedEvent: Received Event: <- *unknownTermEv*(105) 2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: ===== CallCtlConnInitiatedEv, cause = SNAPSHOT, metaCode = SNAPSHOT, callId = 8156/1, callState = active, conn.getAddress = 2050, conn.getCallControlState = INITIATED, conn.getConnectionID = 19449654/1, conn.getReason = DIRECTCALL, conn.getState = CONNECTED, callControlCause = SNAPSHOT, calledAddress = null, callingAddress = 2050, callingTerminal = null, lastRedirectedAddress = null 2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: -C- callChangedEvent: Received Event: <- *unknownTermEv*(208) 2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: ===== TermConnCreatedEv, cause = SNAPSHOT, metaCode = SNAPSHOT, callId = 8156/1, callState = active 2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: -C- callChangedEvent: Received Event: <- *unknownTermEv*(116) 2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: ===== TermConnActiveEv, cause = SNAPSHOT, metaCode = SNAPSHOT, callId = 8156/1, callState = active 2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: -C- callChangedEvent: Received Event: <- *unknownTermEv*(115) 2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: ===== CallCtlTermConnTalkingEv, cause = SNAPSHOT, metaCode = SNAPSHOT, callId = 8156/1, callState = active, termConn.getCallControlState = TALKING, termConn.getState = ACTIVE, termConn.getTerminal = CtiPort1, conn.getAddress = 2050, conn.getCallControlState = INITIATED, conn.getConnectionID = 19449654/1, conn.getReason = DIRECTCALL, conn.getState = CONNECTED, callControlCause = SNAPSHOT, calledAddress = null, callingAddress = 2050, callingTerminal = null, lastRedirectedAddress = null 2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: -C- callChangedEvent: Received Event: <- *unknownTermEv*(219) 2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: connState changed from INACTIVE to INITIATED 2009:08:20::15:01:16.000: Info: address( 2050@CtiPort1 ) [metreos.service.jtapi.AddressMonitor@14b5f4a]: delivering TermConnCreatedEv CtiPort1 2009:08:20::15:01:16.000: Info: address( 2050@CtiPort1 ) [metreos.service.jtapi.AddressMonitor@14b5f4a]: ignoring TermConnCreatedEv CtiPort1 2009:08:20::15:01:16.000: Info: address( 2050@CtiPort1 ) [metreos.service.jtapi.AddressMonitor@14b5f4a]: delivering TermConnActiveEv CtiPort1 2009:08:20::15:01:16.000: Info: address( 2050@CtiPort1 ) [metreos.service.jtapi.AddressMonitor@14b5f4a]: ignoring TermConnActiveEv CtiPort1 2009:08:20::15:01:16.000: Info: address( 2050@CtiPort1 ) [metreos.service.jtapi.AddressMonitor@14b5f4a]: delivering CallCtlTermConnTalkingEv CtiPort1 2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: delivering CallCtlTermConnTalkingEv CtiPort1 2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: CallCtlTermConnTalkingEv, cause = NORMAL, metaCode = CALL_STARTING, callId = 8156/1, callState = active, termConn.getCallControlState = TALKING, termConn.getState = ACTIVE, termConn.getTerminal = CtiPort1, conn.getAddress = 2050, conn.getCallControlState = INITIATED, conn.getConnectionID = 19449654/1, conn.getReason = DIRECTCALL, conn.getState = CONNECTED, callControlCause = NORMAL, calledAddress = null, callingAddress = 2050, callingTerminal = null, lastRedirectedAddress = null 2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: no dtmf detection, media not available 2009:08:20::15:01:16.000: Info: mon-dev( CtiPort1 ): addCallMonitor, connId=19449654, monitor=initiated call INITIATED/IDLE 1000113 8156/1 2050 CtiPort1, oldMonitor=null, active=true 2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: termConnState changed from IDLE to TALKING 2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: sending message: InitiatedCall{ DeviceType = (i) MonitoredDevice, DeviceName = (s) CtiPort1, CallControlCause = (s) NORMAL, CallId = (s) 1000113, From = (s) 2050, *unknownMessageField=66* = (s) 8156/1 } 2009:08:20::15:01:16.000: Info: address( 2050@CtiPort1 ) [metreos.service.jtapi.AddressMonitor@14b5f4a]: done delivering 7 call events 2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: ===== CallActiveEv, cause = NEW_CALL, metaCode = CALL_STARTING, callId = 8156/1, callState = active 2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: -C- callChangedEvent: Received Event: <- *unknownTermEv*(101) 2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: ===== ConnCreatedEv, cause = NORMAL, metaCode = CALL_STARTING, callId = 8156/1, callState = active 2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: -C- callChangedEvent: Received Event: <- *unknownTermEv*(106) 2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: ===== ConnConnectedEv, cause = NORMAL, metaCode = CALL_STARTING, callId = 8156/1, callState = active 2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: -C- callChangedEvent: Received Event: <- *unknownTermEv*(105) 2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: ===== CallCtlConnInitiatedEv, cause = NORMAL, metaCode = CALL_STARTING, callId = 8156/1, callState = active, conn.getAddress = 2050, conn.getCallControlState = INITIATED, conn.getConnectionID = 19449654/1, conn.getReason = DIRECTCALL, conn.getState = CONNECTED, callControlCause = NORMAL, calledAddress = null, callingAddress = 2050, callingTerminal = null, lastRedirectedAddress = null 2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: -C- callChangedEvent: Received Event: <- *unknownTermEv*(208) 2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: ===== TermConnCreatedEv, cause = 0, metaCode = CALL_STARTING, callId = 8156/1, callState = active 2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: -C- callChangedEvent: Received Event: <- *unknownTermEv*(116) 2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: ===== TermConnActiveEv, cause = NORMAL, metaCode = CALL_STARTING, callId = 8156/1, callState = active 2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: -C- callChangedEvent: Received Event: <- *unknownTermEv*(115) 2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: ===== CallCtlTermConnTalkingEv, cause = NORMAL, metaCode = CALL_STARTING, callId = 8156/1, callState = active, termConn.getCallControlState = TALKING, termConn.getState = ACTIVE, termConn.getTerminal = CtiPort1, conn.getAddress = 2050, conn.getCallControlState = INITIATED, conn.getConnectionID = 19449654/1, conn.getReason = DIRECTCALL, conn.getState = CONNECTED, callControlCause = NORMAL, calledAddress = null, callingAddress = 2050, callingTerminal = null, lastRedirectedAddress = null 2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: -C- callChangedEvent: Received Event: <- *unknownTermEv*(219) 2009:08:20::15:01:16.000: Info: address( 2050@CtiPort1 ) [metreos.service.jtapi.AddressMonitor@14b5f4a]: delivering 1 call events 2009:08:20::15:01:16.000: Info: address( 2050@CtiPort1 ) [metreos.service.jtapi.AddressMonitor@14b5f4a]: delivering CallCtlConnDialingEv 2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: delivering CallCtlConnDialingEv 2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: CallCtlConnDialingEv, cause = NORMAL, metaCode = CALL_PROGRESS, callId = 8156/1, callState = active, conn.getAddress = 2050, conn.getCallControlState = DIALING, conn.getConnectionID = 19449654/1, conn.getReason = DIRECTCALL, conn.getState = CONNECTED, callControlCause = NORMAL, calledAddress = null, callingAddress = 2050, callingTerminal = null, lastRedirectedAddress = null 2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: xsetupAddrs connAddr=2050, called (ev=null, c=null, cCur=null, cMod=null), calling (ev=2050, c=2050, cCur=2050, cMod=2050), redir (evLast=null, cLast=null) 2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: connState changed from INITIATED to DIALING 2009:08:20::15:01:16.000: Info: address( 2050@CtiPort1 ) [metreos.service.jtapi.AddressMonitor@14b5f4a]: done delivering 1 call events 2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: ===== CallCtlConnDialingEv, cause = NORMAL, metaCode = CALL_PROGRESS, callId = 8156/1, callState = active, conn.getAddress = 2050, conn.getCallControlState = DIALING, conn.getConnectionID = 19449654/1, conn.getReason = DIRECTCALL, conn.getState = CONNECTED, callControlCause = NORMAL, calledAddress = null, callingAddress = 2050, callingTerminal = null, lastRedirectedAddress = null 2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: -C- callChangedEvent: Received Event: <- *unknownTermEv*(204) 2009:08:20::15:01:16.015: Info: mon-dev( CtiPort1 ): Failed to start monitoring on terminal : SEP001CC0314499 2009:08:20::15:01:16.015: Info: JTapiServer @ IpcConnection@127.0.0.1:1145: sending message: Error{ FailReason = (i) PlatformException, MessageType = (i) StartMonitoring, CallId = (s) 1000113, DeviceName = (s) CtiPort1 } 2009:08:20::15:01:16.015: Info: address( 2050@CtiPort1 ) [metreos.service.jtapi.AddressMonitor@14b5f4a]: delivering 1 call events 2009:08:20::15:01:16.015: Info: address( 2050@CtiPort1 ) [metreos.service.jtapi.AddressMonitor@14b5f4a]: delivering CallCtlConnEstablishedEv 2009:08:20::15:01:16.015: Info: initiated call ESTABLISHED/TALKING 1000113 8156/1 2050 CtiPort1: delivering CallCtlConnEstablishedEv 2009:08:20::15:01:16.015: Info: initiated call ESTABLISHED/TALKING 1000113 8156/1 2050 CtiPort1: CallCtlConnEstablishedEv, cause = NORMAL, metaCode = CALL_PROGRESS, callId = 8156/1, callState = active, conn.getAddress = 2050, conn.getCallControlState = ESTABLISHED, conn.getConnectionID = 19449654/1, conn.getReason = DIRECTCALL, conn.getState = CONNECTED, callControlCause = NORMAL, calledAddress = 1037, callingAddress = 2050, callingTerminal = null, lastRedirectedAddress = null 2009:08:20::15:01:16.015: Info: initiated call ESTABLISHED/TALKING 1000113 8156/1 2050 CtiPort1: xsetupAddrs connAddr=2050, called (ev=1037, c=1037, cCur=1037, cMod=1037), calling (ev=2050, c=2050, cCur=2050, cMod=2050), redir (evLast=null, cLast=null) 2009:08:20::15:01:16.015: Info: initiated call ESTABLISHED/TALKING 1000113 8156/1 2050 CtiPort1: connState changed from DIALING to ESTABLISHED 2009:08:20::15:01:16.015: Info: initiated call ESTABLISHED/TALKING 1000113 8156/1 2050 CtiPort1: sending message: EstablishedCall{ DeviceType = (i) MonitoredDevice, DeviceName = (s) CtiPort1, Cause = (s) normal, CallControlCause = (s) NORMAL, CallId = (s) 1000113, From = (s) 2050, To = (s) 1037, OriginalTo = (s) 1037, *unknownMessageField=66* = (s) 8156/1 } 2009:08:20::15:01:16.015: Info: address( 2050@CtiPort1 ) [metreos.service.jtapi.AddressMonitor@14b5f4a]: done delivering 1 call events 2009:08:20::15:01:16.015: Info: initiated call DISCONNECTED/TALKING 1000113 8156/1 2050 CtiPort1: ===== CallCtlConnEstablishedEv, cause = NORMAL, metaCode = CALL_PROGRESS, callId = 8156/1, callState = active, conn.getAddress = 2050, conn.getCallControlState = ESTABLISHED, conn.getConnectionID = 19449654/1, conn.getReason = DIRECTCALL, conn.getState = CONNECTED, callControlCause = NORMAL, calledAddress = 1037, callingAddress = 2050, callingTerminal = null, lastRedirectedAddress = null 2009:08:20::15:01:16.015: Info: initiated call DISCONNECTED/TALKING 1000113 8156/1 2050 CtiPort1: ===== address 2050 NOT alerting 2009:08:20::15:01:16.015: Info: initiated call DISCONNECTED/TALKING 1000113 8156/1 2050 CtiPort1: -C- callChangedEvent: Received Event: <- *unknownTermEv*(206) 2009:08:20::15:01:16.015: Info: address( 2050@CtiPort1 ) [metreos.service.jtapi.AddressMonitor@14b5f4a]: delivering 2 call events 2009:08:20::15:01:16.015: Info: address( 2050@CtiPort1 ) [metreos.service.jtapi.AddressMonitor@14b5f4a]: delivering ConnFailedEv 2009:08:20::15:01:16.015: Info: address( 2050@CtiPort1 ) [metreos.service.jtapi.AddressMonitor@14b5f4a]: ignoring ConnFailedEv 2009:08:20::15:01:16.015: Info: address( 2050@CtiPort1 ) [metreos.service.jtapi.AddressMonitor@14b5f4a]: delivering CallCtlConnFailedEv 2009:08:20::15:01:16.015: Info: initiated call DISCONNECTED/TALKING 1000113 8156/1 2050 CtiPort1: delivering CallCtlConnFailedEv 2009:08:20::15:01:16.015: Info: initiated call DISCONNECTED/TALKING 1000113 8156/1 2050 CtiPort1: CallCtlConnFailedEv, cause = NORMAL, metaCode = CALL_PROGRESS, callId = 8156/1, callState = active, conn.getAddress = 2050, conn.getCallControlState = FAILED, conn.getConnectionID = 19449654/1, conn.getReason = DIRECTCALL, conn.getState = FAILED, callControlCause = NORMAL, calledAddress = 1037, callingAddress = 2050, callingTerminal = CtiPort1, lastRedirectedAddress = null 2009:08:20::15:01:16.015: Info: initiated call DISCONNECTED/TALKING 1000113 8156/1 2050 CtiPort1: ---- callCtlConnFailed: Changin state to Disconnected 2009:08:20::15:01:16.015: Info: initiated call DISCONNECTED/TALKING 1000113 8156/1 2050 CtiPort1: connState changed from ESTABLISHED to DISCONNECTED 2009:08:20::15:01:16.015: Info: initiated call DISCONNECTED/TALKING 1000113 8156/1 2050 CtiPort1: Sending Hangup Call from jtapi service 2009:08:20::15:01:16.015: Info: initiated call DISCONNECTED/TALKING 1000113 8156/1 2050 CtiPort1: sending message: HangupCall{ DeviceType = (i) MonitoredDevice, DeviceName = (s) CtiPort1, Cause = (s) NORMAL, CallControlCause = (s) NORMAL, CallId = (s) 1000113, From = (s) 2050, To = (s) 1037, OriginalTo = (s) 1037, *unknownMessageField=66* = (s) 8156/1 } 2009:08:20::15:01:16.031: Info: address( 2050@CtiPort1 ) [metreos.service.jtapi.AddressMonitor@14b5f4a]: done delivering 2 call events 2009:08:20::15:01:16.031: Info: initiated call DISCONNECTED/TALKING 1000113 8156/1 2050 CtiPort1: ===== ConnFailedEv, cause = NORMAL, metaCode = CALL_PROGRESS, callId = 8156/1, callState = active 2009:08:20::15:01:16.031: Info: initiated call DISCONNECTED/TALKING 1000113 8156/1 2050 CtiPort1: -C- callChangedEvent: Received Event: <- *unknownTermEv*(108) 2009:08:20::15:01:16.031: Info: initiated call DISCONNECTED/TALKING 1000113 8156/1 2050 CtiPort1: ===== CallCtlConnFailedEv, cause = NORMAL, metaCode = CALL_PROGRESS, callId = 8156/1, callState = active, conn.getAddress = 2050, conn.getCallControlState = FAILED, conn.getConnectionID = 19449654/1, conn.getReason = DIRECTCALL, conn.getState = FAILED, callControlCause = NORMAL, calledAddress = 1037, callingAddress = 2050, callingTerminal = CtiPort1, lastRedirectedAddress = null 2009:08:20::15:01:16.031: Info: initiated call DISCONNECTED/TALKING 1000113 8156/1 2050 CtiPort1: -C- callChangedEvent: Received Event: <- *unknownTermEv*(207) 2009:08:20::15:01:20.875: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering 2 call events 2009:08:20::15:01:20.875: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering ConnDisconnectedEv 2009:08:20::15:01:20.875: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: *** ignoring event about address: ConnDisconnectedEv, cause = NORMAL, metaCode = CALL_REMOVING_PARTY, callId = 8155/1, callState = active, conn.getAddress = 1039, conn.getCallControlState = DISCONNECTED, conn.getConnectionID = 0/0, conn.getReason = DIRECTCALL, conn.getState = DISCONNECTED 2009:08:20::15:01:20.875: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: ignoring ConnDisconnectedEv 2009:08:20::15:01:20.875: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering CallCtlConnDisconnectedEv 2009:08:20::15:01:20.875: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: *** ignoring event about address: CallCtlConnDisconnectedEv, cause = NORMAL, metaCode = CALL_REMOVING_PARTY, callId = 8155/1, callState = active, conn.getAddress = 1039, conn.getCallControlState = DISCONNECTED, conn.getConnectionID = 0/0, conn.getReason = DIRECTCALL, conn.getState = DISCONNECTED 2009:08:20::15:01:20.875: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: ignoring CallCtlConnDisconnectedEv 2009:08:20::15:01:20.875: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: done delivering 2 call events 2009:08:20::15:01:20.875: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering 5 call events 2009:08:20::15:01:20.875: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering TermConnDroppedEv SEP001CC0314499 2009:08:20::15:01:20.875: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: ignoring TermConnDroppedEv SEP001CC0314499 2009:08:20::15:01:20.875: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering CallCtlTermConnDroppedEv SEP001CC0314499 2009:08:20::15:01:20.875: Info: offered call DISCONNECTED/DROPPED lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: delivering CallCtlTermConnDroppedEv SEP001CC0314499 2009:08:20::15:01:20.875: Info: offered call DISCONNECTED/DROPPED lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: CallCtlTermConnDroppedEv, cause = NORMAL, metaCode = CALL_ENDING, callId = 8155/1, callState = invalid, termConn.getCallControlState = DROPPED, termConn.getState = DROPPED, termConn.getTerminal = SEP001CC0314499, conn.getAddress = 1037, conn.getCallControlState = DISCONNECTED, conn.getConnectionID = 19449653/1, conn.getReason = DIRECTCALL, conn.getState = DISCONNECTED, callControlCause = NORMAL, calledAddress = 1037, callingAddress = 1039, callingTerminal = SEP0090F51F55E1, lastRedirectedAddress = null 2009:08:20::15:01:20.875: Info: offered call DISCONNECTED/DROPPED lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: # CM::callCtlTermConnDropped - About to remove CM 2009:08:20::15:01:20.875: Info: mon-dev( SEP001CC0314499 ): removeCallMonitor, connId=19449653, monitor=offered call ESTABLISHED/TALKING lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499 2009:08:20::15:01:20.875: Info: offered call DISCONNECTED/DROPPED lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: termConnState changed from TALKING to DROPPED 2009:08:20::15:01:20.875: Info: offered call DISCONNECTED/DROPPED lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: Sending Hangup Call from jtapi service 2009:08:20::15:01:20.875: Info: offered call DISCONNECTED/DROPPED lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: sending message: HangupCall{ DeviceType = (i) MonitoredDevice, DeviceName = (s) SEP001CC0314499, Cause = (s) NORMAL, CallControlCause = (s) NORMAL, CallId = (s) lFZvvZdFJlJ9PkdM, From = (s) 1039, To = (s) 1037, OriginalTo = (s) 1037, *unknownMessageField=66* = (s) 8155/1 } 2009:08:20::15:01:20.875: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering ConnDisconnectedEv 2009:08:20::15:01:20.875: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: ignoring ConnDisconnectedEv 2009:08:20::15:01:20.875: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering CallCtlConnDisconnectedEv 2009:08:20::15:01:20.875: Info: offered call DISCONNECTED/DROPPED lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: delivering CallCtlConnDisconnectedEv 2009:08:20::15:01:20.875: Info: offered call DISCONNECTED/DROPPED lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: CallCtlConnDisconnectedEv, cause = NORMAL, metaCode = CALL_ENDING, callId = 8155/1, callState = invalid, conn.getAddress = 1037, conn.getCallControlState = DISCONNECTED, conn.getConnectionID = 19449653/1, conn.getReason = DIRECTCALL, conn.getState = DISCONNECTED, callControlCause = NORMAL, calledAddress = 1037, callingAddress = 1039, callingTerminal = SEP0090F51F55E1, lastRedirectedAddress = null 2009:08:20::15:01:20.875: Info: offered call DISCONNECTED/DROPPED lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: connState changed from ESTABLISHED to DISCONNECTED 2009:08:20::15:01:20.875: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering CallInvalidEv 2009:08:20::15:01:20.875: Info: offered call DISCONNECTED/DROPPED lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: cleanup 2009:08:20::15:01:20.875: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: done delivering 5 call events 2009:08:20::15:01:20.875: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering 1 call events 2009:08:20::15:01:20.875: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering CallObservationEndedEv 2009:08:20::15:01:20.875: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: # AM::removeCallMonitor - Removed CM CallId: 8155/1 size: 2 2009:08:20::15:01:20.875: Info: (P1-192.168.0.117) EventThread: {8155/1=offered call DISCONNECTED/DROPPED lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499} 2009:08:20::15:01:20.875: Info: metreos.service.jtapi.CallMonitorMap@18f5824: # CMMap::remove - Removing CallMonitor CID lFZvvZdFJlJ9PkdM | Size 2 2009:08:20::15:01:20.875: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: removed call offered call DISCONNECTED/DROPPED lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499 2009:08:20::15:01:20.875: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: done delivering 1 call events 2009:08:20::15:01:20.890: Info: mon-dev( SEP001CC0314499 ): -T- Device::terminalChangedEvent: Received Event: <- CiscoRTPInputStoppedEv 2009:08:20::15:01:20.890: Info: mon-dev( SEP001CC0314499 ): *** ignored CiscoRTPInputStoppedEv 2009:08:20::15:01:20.890: Info: mon-dev( SEP001CC0314499 ): -T- Device::terminalChangedEvent: Received Event: <- CiscoRTPOutputStoppedEv 2009:08:20::15:01:20.890: Info: mon-dev( SEP001CC0314499 ): *** ignored CiscoRTPOutputStoppedEv Thanks and Regards Rasheed

Platform Exception on JtapiStartMonitoring

2009-08-19T22:07:43Z

Minimum configuration for installing CUCM Vmware image

2009-06-22T21:10:07Z

Hi, Does some body know the minimum configuration of a system for installing the CUCM vmware image. Thanks Rasheed