CUAE Server on VMWare

RE: UpdatePhone701 fails with "numPlanId was not found" message

2010-08-06T01:25:15Z

Thanks, Abhishek & Craig for your replies. I created a directory number of 2000 in CUCM and ran my CUAE script again, but still got an error. Log snippets from CUAE/CUCM are included. From CUAE: 2010:08:05::14:18:19(26): Warning: TestScript-2 Soap Fault. -391Cannot]http://www.cisco.com/AXL/API/7.0">-391Cannot[/url] insert a null into column (devicenumplanmap.fknumplan).updatePhone From CUCM: 2010-08-05 08:58:16,858 DEBUG [http-8443-5] axl.Handler - insert into DeviceNumPlanMap ( fkDevice,pkid ) values ( '78db1103-545c-4aca-a334-8c6a20b6d46c','e110be1c-07f2-18f9-5802-4bac0e8a7cd7' ) 2010-08-05 08:58:16,951 ERROR [http-8443-5] axl.Handler - [url=mailto:com.cisco.ccm.axl.PhoneHandler@1117dbf]com.cisco.ccm.axl.PhoneHandler@1117dbf[/url] java.sql.SQLException: Cannot insert a null into column (devicenumplanmap.fknumplan). at com.informix.jdbc.IfxSqli.a(IfxSqli.java:3171) at com.informix.jdbc.IfxSqli.E(IfxSqli.java:3484) Complete logs are also attached. Thanks, Bill Hi Bill, Yes, you first must create the line in CUCM before you attempt to add it to a device. Craig Hi, I have a script in which I am attempting to add a line to a phone. Using the AddLineItem701, I set DirectoryNumberId to the extension that I want to create, say 2000. Then I pass the lines output to my UpdatePhone701 control, but I get the following error. 2010:08:03::18:17:29(42): Warning: TestScript-2 Soap Fault. 5007Item not valid: The specified numPlanId was not foundupdatePhone Can somebody explain the correct procedure to me? Does the line have to exist in CUCM before I can pass it to AddLineItem? CUCM version - 7.1.3, CUAE version - 2.5.1. Thanks very much. Bill

RE: Can a user be created with Metreos.Native.AxlSoap701?

2010-08-04T19:53:25Z

Thanks, Abhishek, for your response. Best regards, Bill [quote]Hi Bill, User cannot be created using UpdateUser701 API. The user have to exist prior in order to be updated. For your second query, No AxlSoap701 API does not provide us the facility to create a new user. You can only perform GetUser701 and UpdateUser701 in AxlSoap701. AddUser API is supported from AxlSoap713 onwards. You can use Designer Version 8.0.1 Onwards to get AddUser713 API. Thanks, Abhishek Hi, Does UpdateUser701 provide the flexibility to create a user or does the user have to exist prior? Furthermore, does the AxlSoap701 API provide the facility to create a user which one can later assign to a phone device? Thanks, Bill [/quote]

Can a user be created with Metreos.Native.AxlSoap701?

2010-08-04T04:54:52Z

Hi, Does UpdateUser701 provide the flexibility to create a user or does the user have to exist prior? Furthermore, does the AxlSoap701 API provide the facility to create a user which one can later assign to a phone device? Thanks, Bill

UpdatePhone701 fails with "numPlanId was not found" message

2010-08-04T04:50:58Z

Hi, I have a script in which I am attempting to add a line to a phone. Using the AddLineItem701, I set DirectoryNumberId to the extension that I want to create, say 2000. Then I pass the lines output to my UpdatePhone701 control, but I get the following error. 2010:08:03::18:17:29(42): Warning: TestScript-2 Soap Fault. 5007Item not valid: The specified numPlanId was not foundupdatePhone Can somebody explain the correct procedure to me? Does the line have to exist in CUCM before I can pass it to AddLineItem? CUCM version - 7.1.3, CUAE version - 2.5.1. Thanks very much. Bill

RE: Call failed to SIP device

2010-05-27T18:49:22Z

Hi Nabhonil, I was able to get the MakeCall working with some changes to my SIP trunk configuration. I am using a private network with CUAE/CUCM IP addresses in the 192.168.x.x space, and there seemed to be an issue in rerouting the SIP traffic using the external IP of the CUAE in the SIP trunk and Media Engine configurations. So now I have all configured using just the internal IP addresses. As for the Blind Transfer, this is still not working. I have a verbose trace from CUAE which seems to indicate that the CUAE is tearing down the call before CUCM has a chance to send the reply back for the transfer request sent by CUAE. Here is the trace: 2010:05:25::16:15:40(39): Warning: C2C-4 Application: C2C Initiating Host: 10.86.240.111 To:1001 From:1000 useallowed=False 2010:05:25::16:15:40(40): Info: SIP Added Sip callId 1000004 stackCallId 2010:05:25::16:15:40(40): Verbose: SIP Sent MakeCall. stackCallId:1000004, to:1000, dn:192.168.110.5, deviceType:SipTrunk, from:, rxIP:, rxPort:0 2010:05:25::16:15:40(42): Verbose: SIP Got 148(MakeCallAck) message. 2010:05:25::16:15:40(42): Verbose: SIP Field: 0(ResultCode) = 0 2010:05:25::16:15:40(42): Verbose: SIP Field: 2(CallId) = 1000004 2010:05:25::16:15:40(42): Verbose: SIP Field: 6(StackCallId) = [url=mailto:9d2695025a1d6605@Q0lTQ08tV01aU0NCSTJI;d60b4a73]9d2695025a1d6605@Q0lTQ08tV01aU0NCSTJI;d60b4a73[/url] 2010:05:25::16:15:40(42): Verbose: SIP Received MakeCallACK for 1000004 2010:05:25::16:15:42(37): Verbose: SIP Got 143(MediaEstablished) message. 2010:05:25::16:15:42(37): Verbose: SIP Field: 2(CallId) = 1000004 2010:05:25::16:15:42(37): Verbose: SIP Field: 6(StackCallId) = [url=mailto:9d2695025a1d6605@Q0lTQ08tV01aU0NCSTJI;d60b4a73;3ba8b1e7-a983-43ef-804d-c1543a1e3b8d-32527024]9d2695025a1d6605@Q0lTQ08tV01aU0NCSTJI;d60b4a73;3ba8b1e7-a983-43ef-804d-c1543a1e3b8d-32527024[/url] 2010:05:25::16:15:42(37): Verbose: SIP Field: 7(TxIp) = 192.168.110.60 2010:05:25::16:15:42(37): Verbose: SIP Field: 8(TxPort) = 4000 2010:05:25::16:15:42(37): Verbose: SIP Field: 18(MediaCaps) = 18 20 2010:05:25::16:15:42(37): Verbose: SIP Field: 18(MediaCaps) = 18 20 2010:05:25::16:15:42(37): Verbose: SIP Field: 18(MediaCaps) = 18 20 2010:05:25::16:15:42(37): Verbose: SIP Field: 18(MediaCaps) = 18 20 2010:05:25::16:15:42(37): Verbose: SIP Field: 18(MediaCaps) = 18 20 2010:05:25::16:15:42(37): Verbose: SIP Got 150(Answered) message. 2010:05:25::16:15:42(39): Verbose: SIP Field: 2(CallId) = 1000004 2010:05:25::16:15:42(39): Verbose: SIP Field: 6(StackCallId) = [url=mailto:9d2695025a1d6605@Q0lTQ08tV01aU0NCSTJI;d60b4a73;3ba8b1e7-a983-43ef-804d-c1543a1e3b8d-32527024]9d2695025a1d6605@Q0lTQ08tV01aU0NCSTJI;d60b4a73;3ba8b1e7-a983-43ef-804d-c1543a1e3b8d-32527024[/url] 2010:05:25::16:15:42(39): Verbose: SIP Field: 7(TxIp) = 192.168.110.60 2010:05:25::16:15:42(39): Verbose: MCP connect message sent successfully 2010:05:25::16:15:42(39): Verbose: SIP Field: 8(TxPort) = 4000 2010:05:25::16:15:42(39): Verbose: SIP Field: 16(DisplayName) = Click To Call App 2010:05:25::16:15:42(39): Verbose: SIP Field: 18(MediaCaps) = 18 20 2010:05:25::16:15:42(39): Verbose: SIP Field: 18(MediaCaps) = 18 20 2010:05:25::16:15:42(39): Verbose: SIP Field: 18(MediaCaps) = 18 20 2010:05:25::16:15:42(39): Verbose: MEP Sending success response (1:8414) 2010:05:25::16:15:42(39): Verbose: SIP Field: 18(MediaCaps) = 18 20 2010:05:25::16:15:42(39): Verbose: SIP Field: 18(MediaCaps) = 18 20 2010:05:25::16:15:42(39): Verbose: SIP Field: 20(From) = 89999999 2010:05:25::16:15:42(39): Verbose: SIP Field: 21(To) = 1000 2010:05:25::16:15:42(39): Verbose: SIP Field: 30(OriginalTo) = 2010:05:25::16:15:42(39): Verbose: SIP Field: 38(MediaOption) = 1 2010:05:25::16:15:42(39): Verbose: SIP Field: 42(DirectoryNumber) = [url=mailto:1000@192.168.110.5]1000@192.168.110.5[/url] 2010:05:25::16:15:42(39): Verbose: SIP HandleSetMedia-New media info: callId=1000004, rxIp=192.168.110.125, rxPort=20486, rxCodec=Unspecified, txCodec=G711u, framesize=20 2010:05:25::16:15:42(39): Verbose: SIP HandleSetMedia-Old media info: callId=1000004, rxIp=, rxPort=0, rxCodec=Unspecified, framesize=0, state=Active 2010:05:25::16:15:42(39): Verbose: SIP Sent SetMedia. stackCallId:1000004, rxIP:192.168.110.125, rxPort:20486 2010:05:25::16:15:42(40): Verbose: MCP connect message sent successfully 2010:05:25::16:15:42(43): Verbose: MEP Sending success response (1:8415) 2010:05:25::16:15:42(46): Verbose: SIP Sent BlindTransfer. stackCallId:9d2695025a1d6605@Q0lTQ08tV01aU0NCSTJI;d60b4a73;3ba8b1e7-a983-43ef-804d-c1543a1e3b8d-32527024, to:1001 2010:05:25::16:15:42(48): Verbose: MCP disconnect message sent successfully 2010:05:25::16:15:42(50): Verbose: MEP Sending success response (1:8416) 2010:05:25::16:15:54(37): Verbose: SIP Got 151(ReInvite) message. 2010:05:25::16:15:54(37): Verbose: SIP Field: 2(CallId) = 1000004 2010:05:25::16:15:54(37): Verbose: SIP Field: 6(StackCallId) = [url=mailto:9d2695025a1d6605@Q0lTQ08tV01aU0NCSTJI;d60b4a73;3ba8b1e7-a983-43ef-804d-c1543a1e3b8d-32527024]9d2695025a1d6605@Q0lTQ08tV01aU0NCSTJI;d60b4a73;3ba8b1e7-a983-43ef-804d-c1543a1e3b8d-32527024[/url] 2010:05:25::16:15:54(37): Verbose: SIP Field: 7(TxIp) = 192.168.110.60 2010:05:25::16:15:54(37): Verbose: SIP Field: 8(TxPort) = 26254 2010:05:25::16:15:54(37): Verbose: SIP Field: 16(DisplayName) = 2010:05:25::16:15:54(37): Verbose: SIP Field: 18(MediaCaps) = 101 0 2010:05:25::16:15:54(37): Verbose: SIP Field: 18(MediaCaps) = 101 0 2010:05:25::16:15:54(37): Verbose: SIP Field: 20(From) = 1000 2010:05:25::16:15:54(37): Verbose: SIP Field: 21(To) = 89999999 2010:05:25::16:15:54(37): Verbose: SIP Field: 30(OriginalTo) = 2010:05:25::16:15:54(37): Verbose: SIP Field: 38(MediaOption) = 0 2010:05:25::16:15:54(37): Verbose: SIP Field: 42(DirectoryNumber) = [url=mailto:89999999@192.168.110.5]89999999@192.168.110.5[/url] 2010:05:25::16:15:54(37): Warning: SIP Received ReInvite message for non-existent call: 1000004 2010:05:25::16:15:54(37): Verbose: SIP Sent Hangup. stackCallId:9d2695025a1d6605@Q0lTQ08tV01aU0NCSTJI;d60b4a73;3ba8b1e7-a983-43ef-804d-c1543a1e3b8d-32527024 2010:05:25::16:15:54(37): Verbose: SIP Got 203(Hangup) message. 2010:05:25::16:15:54(37): Verbose: SIP Field: 2(CallId) = 1000004 2010:05:25::16:15:54(37): Verbose: SIP Field: 6(StackCallId) = [url=mailto:9d2695025a1d6605@Q0lTQ08tV01aU0NCSTJI;d60b4a73;3ba8b1e7-a983-43ef-804d-c1543a1e3b8d-32527024]9d2695025a1d6605@Q0lTQ08tV01aU0NCSTJI;d60b4a73;3ba8b1e7-a983-43ef-804d-c1543a1e3b8d-32527024[/url] 2010:05:25::16:15:54(37): Verbose: SIP Field: 17(CallEndReason) = Application ended the call. What I don't understand is why the Reinvite is attempting to make a call from device 1000 (1st 7961 defined in CSS) to 8999999 (CUAE initiating number), when it should be making the call to 1001 (2nd 7961). CUCM traces can be sent upon request. This is using CUAE 2.5.1.1 SR2 and CUCM 7.1.3. Thanks, Bill

RE: Error building script with AxlSoap701

2010-05-13T00:26:36Z

I want through again and rechecked my variable types, and once fixed the problem went away. Thanks to all for your helpful information. Regards, Bill

Call failed to SIP device

2010-05-13T00:23:45Z

Hi, I have a call script that attempts a MakeCall to a 7961 phone defined in my CUCM. I have ensured that the following pre-requisites are set up and configured properly, and both CUAE & CUCM are on the same subnet and can communicate with each other. on CUAE: 1. Connection set up to CUCM with call call control selected. 2. SIP group defined with trunk interface set to CUCM IP addr. 3. Media engine set up and connected. 4. Call script application set up to route call to SIP route group. on CUCM: 1. Two devices set up for each 7961 phone, and line number. 2. Set up calling search space and associated with each phone. 3. SIP Trunk set up and set to same calling search space. 4. SIP Security profile set up and associated with SIP Trunk. 5. SIP Profile set up and associated with SIP Trunk. My script attempts to dial the 1st phone, then perform a blind transfer to the second. Yet when the script dials the first phone, I get a MakeCall failed returned along with the following log snippet: 2010:05:10::14:37:43(03): Warning: C2C-4 Application: C2C Initiating Host: 161.44.114.213 To:1001 From:1000 useallowed=False 2010:05:10::14:37:43(10): Info: SIP Added Sip callId 1000004 stackCallId 2010:05:10::14:39:15(89): Warning: TM Acting on timeout condition (1000004:OutboundCall_WaitTxRx:1) [q=0,cpu=1.136378%,mem=171417KB] 2010:05:10::14:39:15(90): Info: SIP HandleTerminateCall 2010:05:10::14:39:15(90): Warning: TM Outbound call attempt to '1000' failed. Reason: Normal Are there any steps missing that would cause the outbound call failure as seen here? What else could cause this error? Thanks, Bill

RE: Error building script with AxlSoap701

2010-03-29T23:17:21Z

Hi Nabhonil, I was able to complete the uninstall/reinstall of CUAD, but the problem I originally saw still persists: ---- Build Started ---- Building ... Preparing to build 'TestScript' ... Building 'TestScript' ... Build succeeded for 'TestScript' Packaging ... Assembling ... E600: Compile error: Exception has been thrown by the target of an invocation. ---- Inner Exception ---- Could not load file or assembly 'Metreos.Types.AxlSoap701, Version=2.4.0.0, Culture=neutral, PublicKeyToken=f5c449a9231c16f1' or one of its dependencies. The system cannot find the file specified.Source code in error for script 'TestScript' can be found at Could not assemble application 1 error 0 warnings encountered during build [color=#1f497d]Please let me know if you have any other suggestions.[/color] [color=#1f497d][/color] [color=#1f497d]Thanks,[/color] [color=#1f497d][/color] [color=#1f497d]Bill[/color]

RE: Error building script with AxlSoap701

2010-03-17T21:47:17Z

Hi Nabhonil, I am using CUAD 2.5.1 SR2. In attempting to uninstall from Add/Remove Programs, I got a non-descriptive error message stating "Fatal Error During Installation". Attempting the same uninstall from the start menu option does nothing. Is there an installation/uninstall troubleshooting guide or support team available to help with this problem? It's currently blocking my development. Thanks, Bill

RE: addPhone AXL method

2010-03-15T10:48:55Z

Hi Nabhonil, Yes, I meant 7945. Sorry for the typo. Thanks for the helpful information! Regards, Bill

Error building script with AxlSoap701

2010-03-12T09:23:47Z

Hi, I'm getting the following error in CUAD 2.5.1 error while building a script that uses some of the AxlSoap701 controls. ---- Build Started ---- Building ... Preparing to build 'TestScript' ... Building 'TestScript' ... Build succeeded for 'TestScript' Packaging ... Assembling ... E600: Compile error: Exception has been thrown by the target of an invocation. ---- Inner Exception ---- Could not load file or assembly 'Metreos.Types.AxlSoap701, Version=2.4.0.0, Culture=neutral, PublicKeyToken=f5c449a9231c16f1' or one of its dependencies. The system cannot find the file specified.Source code in error for script 'TestScript' can be found at Could not assemble application 1 error 0 warnings encountered during build The AxlSoap .dlls are present in my C:\Program Files\Cisco Systems\Unified Application Environment\Framework\1.0 folders. So what could be the reason why the studio can't find the library? Many thanks, Bill

addPhone AXL method

2010-03-11T07:19:03Z

Hi, I am looking to use the addPhone701 toolbox control to add either a hard phone (say 7845) or a softphone (say IP Communicator) to my CUCM. According to the API spec, the AXL call requires the following fields. PhoneName Product Model Class Protocol ProtocolSide CallManagerIP AdminPassword PhoneName, CallManagerIP, AdminPassword are self-explanatory. Questions: 1. What string values would I need to include for Product, Model, and Class for 7845 or IP Communicator? 2a. We plan to use SIP as the protocol. So I'm assuming "SIP" would be the correct setting for protocol. Is this correct? 2b. What is expected for ProtocolSide in this case? Thanks very much. Bill

Media License Question

2009-12-04T20:25:39Z

Hi, I have a script that makes a outgoing call to the PSTN, then does a blind transfer to another PSTN call using the SIP protocol. Is there a specific guideline for estimating the # of media licenses required for this type implementation, based on the expected number of concurrent calls? I need to support up to 10 concurrent calls in our intial deployment. Thanks very much. Bill

RE: CUAE & CUCM separated by firewall

2009-10-14T19:56:04Z

Hi Debanjan, Thanks for your reply. In response to your follow up questions: 1. The CUCM will live in the UCAAS data center and the CUAE will be in our own data center in the trusted network. So we would need to open up ports to allow: a. CUAE outbound/inbound communication to CUCM in UCAAS. b. CUAD synchronization from local machines to CUAE in trusted network. c. Any other required administration ports to CUAE. 2. We're mainly interested in call control. We have a script that initiates two calls to PSTN devices, then either bridges the calls with a conference (H.323) or blind transfer (SIP). If the latter is supported with SIP in 2.5 R2, then we should be fine with this. 3. Media Engine will be in the same box as Application Server. 4. CUAD 5. N/A 6. I believe we're planning to use the SIP trunk, but am not 100% certain. I can present our solution offline, if that would be of help. Thanks! Bill

CUAE & CUCM separated by firewall

2009-10-08T22:02:54Z

Hi, I'm looking at deploying a CUAE server and a CUCM on opposite sides of a firewall for a business solution. What ports/protocols would I need to allow on the ACL between the two to facilitate a seamless communication on both servers to support SIP or H.323? Also, I would need to know if there is a known dynamic port range I would need to consider in either direction? Any help or references to documentation that describes these requirements would be appreciated! Thanks, Bill

CUAE Server on VMWare

2009-07-10T19:21:51Z

Can somebody tell me if the latest CUAE server is supported on VMWare? I am looking to incorporate CUAE into our solution in production, but the environment we'll be moving to long term is in SI which uses VM's for all their deployment. Thanks! Bill