RE: QueryByDeviceName doesnt work for some devices http://developer.cisco.com/c/message_boards/find_recent_posts?p_l_id= 2013-05-21T16:37:14Z 2013-05-21T16:37:14Z Chandan Agrawal http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=2744604 2010-11-15T21:08:23Z 2010-11-15T21:08:23Z

[quote]This type of request comes up every so often, and usually the need for total restriction is always tempered by the need for 911 - as this should be available at all times to anyone.  The indicated solution usually is to use the AXL SOAP API with your application to change the available calling search space on the device, so that the phone can only call 911.   You could also implement this so that the app used the Extension Mobility API to login a dummy E/M user, who had CSS for 911 only, had a special set of services that only pointed to the unlock app, etc.   Beyond the more or less standard admin config options - dial plan changes, E/M, line provisioning, services provisioning: available via AXL - there is no mechanism to take direct control of the physical buttons on the device.[/quote] Hi David,   Can you please elaborate more on the CSS for device? I think we need to use the UpdatePhone step in CUAE, right? Once I change the CSS of the device, to acheive the target functionality, there shouldnt be a need to logout from the device for the change to take effect?   Thanks, Chandan

Chandan Agrawal 2010-11-15T21:08:23Z Chandan Agrawal http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=2726025 2010-11-09T21:44:27Z 2010-11-09T21:44:27Z

Hi,   During my testing, I realized that the CUAE doesnt support playback of all the vox file formats. Can somebody advise exactly what formats are supported?   Thanks, Chandan

Chandan Agrawal 2010-11-09T21:44:27Z Chandan Agrawal http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=2725973 2010-11-09T20:59:49Z 2010-11-09T20:59:49Z

Hi,   I am writing a few applications on the IP hard phone and one or two applications of those require security. So how can I lock the phone. I intend to provide a lock button or something on the phone, not sure yet. But following this request from the user on the phone, the phone should be completely locked until a valid passowrd is given. Whereas I can plan the first and the last part of the flow i.e. how to invoke lock and how to validate the password, can someone please provide me information on how to lock the phone. Intention is to disable all the buttons on IP hard phone. Pressing any button shoule popup the password screen. Any help is much appreciated.   Thanks.

Chandan Agrawal 2010-11-09T20:59:49Z Chandan Agrawal http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=2599052 2010-10-01T20:32:35Z 2010-10-01T20:32:35Z

Hi,   How can I replicate 'iDivert' on Call manager in CUAE. I tried to use JTapiRedirect and send the incoming call to the VoiceMail number but it is not that.   Thanks.

Chandan Agrawal 2010-10-01T20:32:35Z Chandan Agrawal http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=2588396 2010-09-29T18:05:11Z 2010-09-29T18:05:11Z

[quote]Unfortunately you can't modify the screen text when the call plane (which has the telephony buttons) is visible.   A possibility would be to present an XML application screen with custom softkeys that mimic the telephony buttons.  The custom softkeys could be programmed to make an HTTP request to a back-end CTI-based (TAPI/JTAPI) application which the invokes the actual call control command for the phone.  [/quote] That I am doing already. I was just wondering if there is a way to change data on call pane... which you have confirmed there isnt. Thanks.

Chandan Agrawal 2010-09-29T18:05:11Z Chandan Agrawal http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=2585947 2010-09-29T15:32:50Z 2010-09-29T15:32:50Z

Hi,   I have an application that listens for OnJTapiCallEstablished and OnJTapiINcomingCall. However I have this problem that the script against the incoming call is getting triggered but the script againt the OnJTapiCallEstablished is not getting triggered. Is there soemthing that I am missing because the applicationis a plain vanilla application and scripts should work, atleast the trigger part?   Thanks, Chandan

Chandan Agrawal 2010-09-29T15:32:50Z Chandan Agrawal http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=2582020 2010-09-28T16:22:32Z 2010-09-28T16:22:32Z

[quote]The call plane - which includes the call-interaction softkeys, From display etc. - is not modifiable via XML applications.  XML apps live in a separate 'services' or 'application' plane where they may control the display and softkeys for their purposes, but not directly interact with calls.    [/quote] I dont mind where my text goes as long as I can put my text anywhere on the phone and maintain the telephony buttons... Any ideas?

Chandan Agrawal 2010-09-28T16:22:32Z Chandan Agrawal http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=2581754 2010-09-28T14:16:21Z 2010-09-28T14:16:21Z

[quote]Chandan,   you can make the IP Phone display switch from the call plane to the App pane (and hence display XSI).  It's a little tricky -- you must use JTAPI to trigger events like "Incoming" or "call connected" to wake up a script and have it send XSI to make the phone display switch to the App plane.   Can you describe more about what you are trying to do?   -Glenn Inn Member of Technical Staff Office of the CTO, Voice Technology Group Cisco Systems  [/quote] Hi,   Say e.g. when the call comes to the phone, I want to maintain the 'Answer' button but change the text on the display. I can place the text anywhere on the pane as long it is visible on the phone along with the telephony buttons. Ideally I would like to replace the text 'From...' on the phone.   Thanks, Chandan

Chandan Agrawal 2010-09-28T14:16:21Z Chandan Agrawal http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=2581746 2010-09-28T14:10:46Z 2010-09-28T14:10:46Z

[quote]Hi   Ya....u should use dat....and for next query ....refer to developer guides as i am also trying to find the solution.    [/quote] Hi,   Did you manage to send the XSI Data to the phone. I am also trying to do that same. What XML message did you send to the phone so that the message appears while the telephony buttons (e.g. answer) are maintained on the phone.   Thanks, Chandan

Chandan Agrawal 2010-09-28T14:10:46Z Chandan Agrawal http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=2540077 2010-09-15T14:57:29Z 2010-09-15T14:55:02Z

Hi Rakesh,   here are the two applications.   Thanks,   Chandan       Hi Chandan,   Can you please attach the appserver traces in verbose mode? This might help in getting to the cause of the two timers not getting triggered.   As of I know, this is not the expected behaviour.   If you can then please attach your application script too.   Regards, Rakesh.     Hi Chandan   Can you make one script with timerfire event and another with gotRequest and use "AddNonTriggerTimer" API in the gotRequest script.   Please check and let me know as i havnt tried but i think it will work..   Regards ABHISHEK SAXENA     Hi,   I have a CUAE deployment. I have two applications, both listening for the TimerFire event. But I have noticed that only one of the scripts get fired wheras the second one doesnt. This is consistent. There is no error in the script that runs. However if I disable the first application in which the timerfire actually gets fired, the timerfire script of the second application does get fired. I even tried playing around with the trigger parameters but looks like as if two 'TimerFire's cannot exist on a single deployment. Is there anyway I can have both the timerfire scripts running? Is this a defect or by design?   Thanks, Chandan

Chandan Agrawal 2010-09-15T14:55:02Z Chandan Agrawal http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=2441135 2010-08-17T20:47:17Z 2010-08-17T20:47:17Z

Hi,   Can you please tell more on how you fixed this issue?   Thanks, Chandan   [quote]Hi Nabhonil, Thank you  for the reply.   My devices start showing "enabled running" if when they are running I add them to the device pool and I restart the App server and the Jtapi service (sometimes several restarts are needed until the devices show up as running). However, even when they are showing as running no events are received.   Shouldn't the device status change without server restarts ?   Thanks, P.   EDIT: Problem fixed. I found out that I haven't added some of the CTI group permissions to the application user. After adding all of them it started working like a charm [img]http://mce_host/html/js/editor/http://developer.cisco.comhttp://developer.cisco.com/cisco-theme/images/emoticons/happy.gif[/img]. Thank you very much for the assistance![/quote]

Chandan Agrawal 2010-08-17T20:47:17Z Chandan Agrawal http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=2441121 2010-08-17T20:32:59Z 2010-08-17T20:32:59Z

I am using IE8.   [quote]Hi Chandan,   Which browser you are using? We faced similar issue with IE6 but with higher version of IE it's fine.   Regards, Umesh[/quote]

Chandan Agrawal 2010-08-17T20:32:59Z Chandan Agrawal http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=2441109 2010-08-17T20:58:10Z 2010-08-17T20:20:18Z

Hi,   I have a CUAE deployment. I have two applications, both listening for the TimerFire event. But I have noticed that only one of the scripts get fired wheras the second one doesnt. This is consistent. There is no error in the script that runs. However if I disable the first application in which the timerfire actually gets fired, the timerfire script of the second application does get fired. I even tried playing around with the trigger parameters but looks like as if two 'TimerFire's cannot exist on a single deployment. Is there anyway I can have both the timerfire scripts running? Is this a defect or by design?   Thanks, Chandan

Chandan Agrawal 2010-08-17T20:20:18Z Chandan Agrawal http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=2402740 2010-08-03T14:07:25Z 2010-08-03T14:07:25Z

Hi,   I have written an application using CUAE that accepts HTTP requests. The front end of this is a web page that triggers the CUAE script. Now in the CUAE scripts, I want to capture the IP address of the client machine from where the trigger has been made. How to do that? All the Remote* attributes in the CUAE script provide the details of the server IP address but not teh client IP address.   Thanks, Chandan

Chandan Agrawal 2010-08-03T14:07:25Z Chandan Agrawal http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=2322619 2010-06-30T19:16:52Z 2010-06-30T19:16:52Z

Hi,   I am trying to find some command just to set the background image on the phone. I can use the create image type of steps but the issue is that this will change the complate display on the phone whereas I dont want that. I dont want to lose the context sensitive buttons and button texts. I just want to change the background image. Any help.   Regards, Chandan

Chandan Agrawal 2010-06-30T19:16:52Z Chandan Agrawal http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=2246540 2010-06-10T17:03:04Z 2010-06-10T17:03:04Z

hi Umesh,   i have done that also. I disabled the DeviceX Provider and enabled it. No luck. I am not doing a multiline DN.   Regards, Chandan

Chandan Agrawal 2010-06-10T17:03:04Z Chandan Agrawal http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=2243477 2010-06-09T19:45:20Z 2010-06-09T19:45:20Z

Hi,   I have just upgraded my Call Manager to v7.1 and following this the device states are not being reported correctly. I have my phone in Active i.e. talking to another phone but when I subscribe for the device and get the phone status, I get the status as Idle. See logs: 2010:06:09::15:34:03(57): Info: HandleIncoming-2 Checking device (SEP00270D3E506E) status... 2010:06:09::15:34:03(59): Info: JTP Sending third-party JTapiTerminalOutService for: SEP00270D3E506E:0 2010:06:09::15:34:03(59): Info: JTP Metreos.Providers.JTapi.JTapiTerminalOutService event was not handled 2010:06:09::15:34:03(59): Info: JTP Device 'SEP00270D3E506E' registered successfully. 2010:06:09::15:34:03(59): Info: JTP Sending third-party JTapiTerminalInService for: SEP00270D3E506E:1021 2010:06:09::15:34:03(59): Info: JTP Sending third-party JTapiAddressOutService for: SEP00270D3E506E:1021 2010:06:09::15:34:03(59): Info: JTP Sending third-party JTapiAddressInService for: SEP00270D3E506E:1021 2010:06:09::15:34:03(59): Info: JTP Metreos.Providers.JTapi.JTapiTerminalInService event was not handled 2010:06:09::15:34:03(59): Info: JTP Metreos.Providers.JTapi.JTapiAddressOutService event was not handled 2010:06:09::15:34:03(59): Info: JTP Metreos.Providers.JTapi.JTapiAddressInService event was not handled 2010:06:09::15:34:03(59): Info: HandleIncoming-2 Device (SEP00270D3E506E) status: Idle Code: Success 2010:06:09::15:34:03(60): Info: HandleIncoming-2 Device (SEP00270D3E506E) is AVAILABLE for paging (status=Idle) In the same state when my phone is in talking state to another phone, and I send another call. The first call goes on hold which is OK but if I query the device status in this scenario whetre the first call is on hold and the second one ringing, I get the device status as Alerting where as before the CM upgrade I would get the device status as Active.   Please help.   Regards, Chandan

Chandan Agrawal 2010-06-09T19:45:20Z Chandan Agrawal http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=2243458 2010-06-09T19:23:03Z 2010-06-09T19:23:03Z

Hi,   While doing some R&D i deleted the contents of the table device_info in my lab. Now it is not getting populated again. Can somebody help me please. I have tried the following already: -> Clicking on 'Invoke Extension' on the Cisco DeviceListX Provider -> Restart of CUAE services. -> Restart of CUAE server -> Subscribe/Unsubribe for device, both on admin console and using the script. -> Changing the IP of the device   Anything that you can suggest will help a lot.   Regards, Chandan

Chandan Agrawal 2010-06-09T19:23:03Z Chandan Agrawal http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=2231414 2010-06-04T12:59:58Z 2010-06-04T12:59:58Z

Hi Nabhonil,   I am not using HF5. Can you please tell me how to get  HF5. I tried getting on downloads section but no luck. Also I checked the DB and the CCMIP have the correct IP Addresses and they are all same.   Regards, Chandan

Chandan Agrawal 2010-06-04T12:59:58Z Chandan Agrawal http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=2229136 2010-06-03T19:53:35Z 2010-06-03T19:53:35Z

Hi Nabhonil,   I am logging the device name that I am querying in the query step itself and thus ensuring that I have the correct device name. The log shows the corrrect device name but still the query doesnt return any data. Please see the attchment where I have highlighted the QueryByDeviceName step. After the step I am checking the count of rows retruned by the step and that is 0 in some cases even if the device is present in teh device_info table.   Regards, Chandan

Chandan Agrawal 2010-06-03T19:53:35Z