RE: Silent Monitoring using CUAE http://developer.cisco.com/c/message_boards/find_recent_posts?p_l_id= 2013-05-25T13:24:55Z 2013-05-25T13:24:55Z Adam T Carswell http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8785064 2012-11-24T11:36:48Z 2012-11-24T11:36:48Z

**Vacation Alert** I am out of the office for the Thanksgiving Holiday with limited email access. I will reply as soon as possible. If you have design questions, please contact the Plan/Design/Implement help desk at: http://www.cisco.com/web/partners/tools/pdihd.html For technical issues, please contact the Technical Assistance Center at (800) 553-2447 For sales support, please contact your Cisco Account Manager or reach out to one of the following contacts: Email: cs-support-us@cisco.com Partner Help Line: www.cisco.com/go/ph or call 1-800-553-6387 Regards, --Todd Carswell

Adam T Carswell 2012-11-24T11:36:48Z Adam T Carswell http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=2871241 2011-01-04T21:23:48Z 2011-01-04T21:23:48Z

I have a couple of questions regarding the "silent monitoring" capabilities:   1.  HOW does the supervisor begin the monitoring session?  Does the application on his IP Phone allow him/her to select which "agent" to monitor?   2.  Is this "silent monitoring" application available for customers to download or would a customer need to purchase CUAE and develop it on their own?   Kindest Regards,   --Todd Carswell

Adam T Carswell 2011-01-04T21:23:48Z