Utilising CUAE App Server

CUAE and CUCM Business Edition

2009-11-27T21:33:35Z

Hi, Just to confirm, does the latest version of CUAE integrate with CUCM Business Edition? Regards Tom

RE: CreateDirectory Example

2009-09-25T14:24:44Z

Hi John, We have developed our own Directory application that integrates with an LDAP data source such as AD. It doesn't require CUAE so the only costs are the license for our application. If you would like any further info feel free to get in touch with me. Cheers Tom

RE: CUAE Licensing Alias

2009-08-14T20:38:26Z

Hi, I emailed the alias on Wednesday and haven't had a response. Please can someone respond ASAP as this is holding up a customer quote. Many thanks Tom

CUAE Licensing Alias

2009-08-11T15:21:13Z

Hi, I have some CUAE licensing queries in relation to adding some additional licenses to an existing installation. Is there an alias I can email them to? Thanks Tom

RE: Meetingplace Express 2.0 integration with 3rd-party application

2009-06-13T15:13:34Z

Hi, I wouldn't suggest that CUAE is used for this. I would suggest that the MeetingPlace SOAP API be used. When meetings are booked within the custom application you would call the new app that would used use the SOAP interface to schedule the meetings in MeetingPlace. This would be pure custom development using say Java and SOAP so if development isn't your background you will struggle. This is something that I specialise in so happy to assist you with this offline if required? Drop me an email if you like [url=mailto:tom.barrand@smartidentity.co.uk]tom.barrand@smartidentity.co.uk[/url] Hope this helps Tom

RE:

2009-05-22T13:12:43Z

I do not believe that it is anything to do with the size of the XML as I have taken the exact XML that CUAE is generating and using a test JSP page that I developed that utilises IP Phone Services I pushed the exact same XML at the exact same phone. So the conclusion seems to be that there is a bug in the way CUAE sends the request to the phone. I have looked at the thread and I do not see any workaround. So we are clear my application uses designer. Please can someone be clear on what the workaround is? It is important that this is resolved as it is a customer issue and I can not proceed. I can open a TAC case but from past experience I believe this will slow the process down. Many Thanks Tom

RE:

2009-05-20T19:22:53Z

I would agree with what you have said in that the 7940 does not seem to like XML generated by CUAE. I have pushed XML to the same 7940 from an app that I have written outside of CUAE and this works fine. So what is the answer then? Is this a bug? Is there a workaround? Thanks Tom

RE:

2009-05-19T20:04:51Z

I am using Designer

2009-05-19T19:08:12Z

Hi, I have developed an application that pushes a menu to the phone. The application works fine with all the phones that I have used but when I try to push the menu to a 7940 I get the following error: <CiscoIPPhoneError Number[/i]="6[/i]" /> How can this be resolved? The phone is a controlled device by the Application User in CUCM. Thanks Tom

RE: Bleep when a Play acton completes

2009-04-20T16:53:02Z
I have tried to log a bug using the CUAE issue tracker tool but get the following message:
Errors

Reporter: Reporter is required.

Please advise how I can log the bug. Any ideas on how I can work around this issue? Thanks Tom

RE: Bleep when a Play acton completes

2009-04-20T15:31:47Z
Hi Shameer, Yes the PlayTone works fine but by adding this has introduced another noise that was never there before the PlayTone was added. I want the PlayTone after the Play so I have a Play action, then in OnPlay_Complete I have PlayTone. e.g. Speak your request after the tone.....BLEEP. If I have the Play in OnPlayTone_Complete then it would be the other way round which isn't the functionality that I require. I have taken a video recording so that you can see the problem. I will email it to you. At 17 seconds (before it displays the results to the phone) there is a noise that has only appeared since the PlayTone was added. Thanks Tom

RE: Bleep when a Play acton completes

2009-04-20T14:51:10Z
Hi Shameer, I have set the details like you outline which works fine but I get another noise now before the next Play in my app. Any ideas why this would be? Thanks Tom

RE: Bleep when a Play acton completes

2009-04-20T14:16:53Z
Hi Shameer, Have you got an example that uses it so that I can see what parameters to set? Thanks Tom

Bleep when a Play acton completes

2009-04-17T20:05:18Z
Hi, How do I play about bleep noise after a Play action has completed? E.g. "Please speak your request after the tone"..........BLEEEP plays Thanks Tom

RE: Voice Recognition Issue

2009-04-09T21:05:47Z
Hi Rajesh, I have opened a case and am waiting for a response from someone within the CUAE team. Thanks Tom

RE: Voice Recognition Issue

2009-04-08T14:01:46Z
Hi Rajesh, I have taken a Wireshark trace and got the Media log in verbose mode. Can you provide your email address as I don't want to post the files directly on the forum. Thanks Tom

RE: Voice Recognition Issue

2009-04-08T02:07:16Z
Hi Rajesh, 1. Media engine and app server on same box (just like my dev environment, which is not using an MCS server and is not as powerful as the customer's production server) 2. One media engine 3. Not really. Something like "Please speak your request or us the menu system". Like I say the issue doesn't happen in my dev environment running on poorer hardware. Exactly the same app deployed. 4. Not yet, I will try tomorrow I will try point 4 and also provide more logs and wireshark traces. This is a high profile deployment that has Cisco backing and it is essential that this is resolved promptly. We have a dev support contract and I can go down that route if needed but I dont want to slow the process down with procedue if we can resolve this a quicker way. If you can provide your email address so that we can liaise directly that would be appreciated. Thanks Tom

RE: Voice Recognition Issue

2009-04-07T20:25:46Z
Hi, The subnet mask of the CUAE server is: 255.255.255.128 The subnet mask of the Nuance server is: 255.255.252.0 At this stage not sure if I will be able to get the customer to change the subnet at this stage. Regards the timeout of the VoiceRecognition action there seems to be two timeout values, "Timeout" and "Command Timeout". Which one should be set and what would be a suitable value? Thanks Tom

Voice Recognition Issue

2009-04-06T20:03:59Z
Hi, I have devloped an application that uses Voice Recognition and have come across an issue with it in that sometimes when I ask for something it doesn't respond. When this happens it produces the following error: It would be appreciated if I could have a prompt response as the issue is experienced in a customer environment. Another issue that I have spotted is that it takes about 7 seconds at the start of my application for it to play the prompt on the voice recogntion action. This delay did not occur in my development environment. Any ideas what this would be? 15:57:15.843 V script1-13 Executing action 'Metreos.MediaControl.VoiceRecognition' (633205429645782014) 15:57:15.843 I MEP Dynamic grammar URI - [url=http://10.135.6.195/appserver/apps/IVR/Temp/en-US/LG.grxml]http://10.135.6.195/appserver/apps/IVR/Temp/en-US/LG.grxml[/url] 15:57:20.843 W script1-13 Action '633205429645782014' timed-out waiting for a provider response 15:57:20.843 V script1-13 Executing action 'Metreos.Native.Log.Write' (633746089033909586) 15:57:20.843 E script1-13 Application: Locator ApplicationVoice Rec ConnectionId: OperationId: 15:57:20.843 V script1-13 Executing action 'Metreos.ApplicationControl.EndFunction' (633190578705625563) 15:57:20.843 W script1-13 No handler registered for 'Metreos.CallControl.StartTx' event 15:57:20.843 W MCP Media control action timed out: InternalMessage: Type: ActionMessage Message ID: Metreos.MediaControl.VoiceRecognition Routing GUID: 418c2f71-96cd-4f09-974e-375c4a08f97d Source: ApplicationEnvironment SourceType: Core SourceQueue: specified Destination: Metreos.MediaControl session guid: 418c2f71-96cd-4f09-974e-375c4a08f97d actiontype: Asynchronous userdata: specified hiddendata: unspecified timeout: unspecified hiddendata1: unspecified action guid: 418c2f71-96cd-4f09-974e-375c4a08f97d.633205429645782014 Fields: CancelOnDigit: true Prompt1: SMART I D Locator. Speak your request or use the menu system Grammar1: [url=http://10.135.6.195/appserver/apps/IVR/Temp/en-US/LG.grxml]http://10.135.6.195/appserver/apps/IVR/Temp/en-US/LG.grxml[/url] TermCondMaxTime: 0 VoiceBargeIn: true ConnectionId: 16777291 15:57:20.843 W script1-13 No handler registered for 'Metreos.CallControl.StartRx' event 15:57:20.843 W script1-13 Received response out of context: Metreos.MediaControl.VoiceRecognition (418c2f71-96cd-4f09-974e-375c4a08f97d.633205429645782014) 15:57:20.875 W MCP Received response for defunct transaction: 1->26600 15:57:20.875 W MCP Received response out of context: voiceRec 26600 16777291 16777694 4 1 0 15:57:28.859 W MCP Received response for defunct transaction: 1->26600 15:57:28.859 W MCP Received response out of context: voiceRec 26600 16777291 16777694 {SWI_literal:FIND:undefined:SKILL:Porter:} 958 <?xml version='1.0'?><result><interpretation grammar="[url=http://10.135.6.195/appserver/apps/IVR/Temp/en-US/LG.grxml]http://10.135.6.195/appserver/apps/IVR/Temp/en-US/LG.grxml[/url]" confidence="96"><input mode="speech">FIND:undefined:SKILL:Porter:</input><instance><SWI_literal>FIND:undefined:SKILL:Porter:</SWI_literal><SWI_grammarName>http://10.135.6.195/appserver/apps/IVR/Temp/en-US/LG.grxml</SWI_grammarName><SWI_meaning>{SWI_literal:FIND:undefined:SKILL:Porter:}</SWI_meaning></instance></interpretation><interpretation grammar="[url=http://10.135.6.195/appserver/apps/IVR/Temp/en-US/LG.grxml]http://10.135.6.195/appserver/apps/IVR/Temp/en-US/LG.grxml[/url]" confidence="4"><input mode="speech">FIND:ANY:SKILL:Porter:</input><instance><SWI_literal>FIND:ANY:SKILL:Porter:</SWI_literal><SWI_grammarName>http://10.135.6.195/appserver/apps/IVR/Temp/en-US/LG.grxml</SWI_grammarName><SWI_meaning>{SWI_literal:FIND:ANY:SKILL:Porter:}</SWI_meaning></instance></interpretation></result> normterm 4 0 0 Thanks Tom

Utilising CUAE App Server

2009-03-26T02:37:56Z
Hi, I need to write a simple web app that compliments a CUAE app that I have developed. It would make sense for me to run it on CUAE within the CUAE App Server. Where do I need to run i from and what do I need to develop it in .Net or Java? Either is fine. Cheers Tom