Etch

How to send text messages to Cisco IP phones using CUAE?

2012-09-26T10:26:46Z

Hi, My requirement is when operator parks a call for a extension, the ip phone for the extension should receive notification message. How to implement this using CUAE? What are the CUAE functions are used for sending text message to IP Phone?

Caller not getting ring back

2011-09-14T11:01:24Z

Hi, Our CUAE script triggers on OnIncomingCall and call MakeCall API with Conference=True, Hairpin=True and ConferenceId=Answer_Conf_Id after answering the call. While secong phone is ringing caller should get ring back as our call is in conference. But we are not getting ring back. Application is running on SIP. CUAE version is 8.5 and CUCM version is 8.0. I have gone through the previous thread but didn't get the resolution. Thanks & Regards, Umesh

RE: Etch Timeout error....

2011-07-19T12:51:35Z

Hi Abhishek, Please put some try catch mechanism there and reconnect till you get you connection with CUAE Established successfully. This connection timeout problem is no more with CUAE8.5. Thanks, Brajesh

RE: Unable to hear the voice during a make call using etch java

2011-07-19T12:42:19Z

Hi Reeja, Sorry to say but Your problem is fixed becuase you passed MCoptions and some state data like HT_Query . Its my perception your both calls were not in the conference thats why you did not get any voice from you other Number. Conclusion ==> Makecalloption you set Conference=true set hairpin=true and pass conferenceid=first call confeenceId by this both call in Conference :) passing null in From do nothing ,its useless else you wanna From number info in onmakecallcomplete. Regards, Brajesh

RE: Difference between registration key and sessionId

2011-07-19T12:30:47Z

Hi Reeja , Registration Key is Unique key For your Etch Application that connected with CUAE. this is Valid till your application is Connected with CUAE. you will get unique different SessionId for every GotRequest. All sessionIds are unique for One Registration key.But you will get same sessionIds for Differenct Registration Keys. You can generate your Cuae sessionId with the help of Registrationkey. [b]string sessionId =server.addCuaeSession(registrationKey);[/b] Regards, Brajesh

SetConfereeAttribute is not working in Etch in CUAE 8.5

2011-07-19T12:20:06Z

Hi All, I am working on an application in which I need to use the Coach & Pupil feature using setConfereeAttribute in Etch. [u]A sample application was created as below to check out the coach & pupil features.[/u] The application calls three numbers and puts all in a conference : Call 1st no(Makecall)è1^st call is answeredèCall 2nd no(Makecall)è2^nd call is answeredèCall third no(Makecall) Every call has hairpin and conference property true. In the Third party onMakeCallComplete, I set first call as coach and second call as pupil by using setConfereeAttribute API. But [i][u]setConfereeAttribute is not working in Etch in CUAE 8.5[/u][/i] ,i have checked all parameters required by this API and they are correctly passed. [u]Environment : CCM : 8.0, CUAE Version : 8.5, Framework: Etch[/u] [b]Please help me out, this is Urgent.[/b] [b][/b] [b]Thanks,[/b] [b]Brajesh[/b]

JTAPIStartMonitoring working with CIPC but fails with 7941G and 7961G

2011-05-06T08:46:00Z

Hi, JTAPIStartMonitoring returning PlatformException error for 7941G and 7961G. CUCM version is 8.0. Though it's working fine for CIsco IP Communicator. Is there specific configuration for terminal and lines except below - - My application user has group "Recording & Monitoring" - Device is added under application user - Built-in-Bridg is on - Allow Control of Device from CTI is checked Regards, Umesh CUAE logs are attached below - ---------------------------------------------------------------------------------------------------------------------------------- 13:20:09.021 V JTP Got 20(IncomingCall) message from v8.0. 13:20:09.021 V JTP Field: 5(DeviceName) = SEP001B535CA1AA 13:20:09.022 V JTP Field: 6(DeviceType) = 6 13:20:09.022 V JTP Field: 40(CallId) = VRyqbll6TKVVSLGy 13:20:09.022 V JTP Field: 41(To) = 3019 13:20:09.023 V JTP Field: 42(From) = 2025 13:20:09.024 V JTP Field: 43(OriginalTo) = 3019 13:20:09.024 V JTP Field: 53(CallControlCause) = NORMAL 13:20:09.025 V JTP Field: 66(JTapiCallId) = 86042/1 13:20:09.025 I JTP Added JTapi call 1000028<->VRyqbll6TKVVSLGy 13:20:09.026 I JTP Sending third-party IncomingCall for: 1000028 13:20:09.028 V JTP Got 99(Ringing) message from v8.0. 13:20:09.028 V JTP Field: 5(DeviceName) = SEP001B535CA1AA 13:20:09.029 V JTP Field: 6(DeviceType) = 6 13:20:09.029 V JTP Field: 40(CallId) = VRyqbll6TKVVSLGy 13:20:09.030 V JTP Field: 41(To) = 3019 13:20:09.030 V JTP Field: 42(From) = 2025 13:20:09.031 V JTP Field: 43(OriginalTo) = 3019 13:20:09.031 V JTP Field: 66(JTapiCallId) = 86042/1 13:20:09.061 W MainIncoming-12 Application: jTapiConference Starting... 13:20:10.041 V JTP Got 31(CallEstablished) message from v8.0. 13:20:10.041 V JTP Field: 5(DeviceName) = SEP001B535CA1AA 13:20:10.042 V JTP Field: 6(DeviceType) = 6 13:20:10.042 V JTP Field: 40(CallId) = VRyqbll6TKVVSLGy 13:20:10.043 V JTP Field: 41(To) = 3019 13:20:10.043 V JTP Field: 42(From) = 2025 13:20:10.043 V JTP Field: 43(OriginalTo) = 3019 13:20:10.044 V JTP Field: 46(Cause) = normal 13:20:10.044 V JTP Field: 53(CallControlCause) = NORMAL 13:20:10.045 V JTP Field: 66(JTapiCallId) = 86042/1 13:20:10.045 I JTP Sending CallActive for call: 1000028callControlCause :NORMAL 13:20:10.047 V JTP Got 98(MediaEstablished) message from v8.0. 13:20:10.047 V JTP Field: 5(DeviceName) = SEP001B535CA1AA 13:20:10.048 V JTP Field: 6(DeviceType) = 6 13:20:10.048 V JTP Field: 21(TxIP) = 192.168.4.152 13:20:10.049 V JTP Field: 22(TxPort) = 24654 13:20:10.049 V JTP Field: 25(Codec) = 1 13:20:10.050 V JTP Field: 26(Framesize) = 20 13:20:10.050 V JTP Field: 40(CallId) = VRyqbll6TKVVSLGy 13:20:10.051 V JTP Field: 41(To) = 3019 13:20:10.051 W MainIncoming-12 Application: Jtapi Call Active Called..Call Id : 1000028 13:20:10.051 V JTP Field: 42(From) = 2025 13:20:10.052 V JTP Field: 43(OriginalTo) = 3019 13:20:10.052 V JTP Field: 66(JTapiCallId) = 86042/1 13:20:10.081 W MainIncoming-12 Application: JtapiActiveszMediaRxIP- 192.168.4.85 szMediaRXPort -20490 szDeviceName-SEP001B535CA1AA conId : 16777228 szTO: 3019 13:20:10.086 V JTP Dir number: 7021 13:20:10.087 V JTP Selected Device from DevicePool: CTIPortPool, VIRTUALDEV3006, 7021 13:20:10.087 I JTP Added JTapi call 1000029<->1000029 13:20:10.088 V JTP Sent StartMonitoring. stackCallId:1000029, monInitiatorDevice Name:VIRTUALDEV3006, monInitiatorFrom:7021, monTargetDeviceName:SEP001B535CA1AA, monTargetTo:3019, monTargetCallId:VRyqbll6TKVVSLGy 13:20:10.088 V JTP StartMonitoring request sent, waiting for response from stack ...CallId:1000029, ListenerDeviceNameVIRTUALDEV3006 13:20:10.098 V JTP Got 35(InitiatedCall) message from v8.0. 13:20:10.098 V JTP Field: 5(DeviceName) = VIRTUALDEV3006 13:20:10.098 V JTP Field: 6(DeviceType) = 2 13:20:10.099 V JTP Field: 40(CallId) = 1000029 13:20:10.099 V JTP Field: 42(From) = 7021 13:20:10.100 V JTP Field: 53(CallControlCause) = NORMAL 13:20:10.100 V JTP Field: 66(JTapiCallId) = 86043/1 13:20:10.100 V JTP PropOnCallInitiated - entry StackCallId 1000029 : DevName VIR TUALDEV3006 13:20:10.101 I JTP Sending third-party CallInitiated for: 1000029 13:20:10.105 V JTP Got 31(CallEstablished) message from v8.0. 13:20:10.106 V JTP Field: 5(DeviceName) = VIRTUALDEV3006 13:20:10.106 V JTP Field: 6(DeviceType) = 2 13:20:10.107 V JTP Field: 40(CallId) = 1000029 13:20:10.107 V JTP Field: 41(To) = 3019 13:20:10.108 V JTP Field: 42(From) = 7021 13:20:10.108 V JTP Field: 43(OriginalTo) = 3019 13:20:10.109 V JTP Field: 46(Cause) = normal 13:20:10.110 V JTP Field: 53(CallControlCause) = NORMAL 13:20:10.110 V JTP Field: 66(JTapiCallId) = 86043/1 13:20:10.111 I JTP Sending third-party Non Triggering CallEstablished for: 10000 29 13:20:10.113 I JTP Sending third-party CallEstablished for: 1000029 13:20:10.115 V JTP Got 0(Error) message from v8.0. 13:20:10.116 V JTP Field: 0(FailReason) = 16 13:20:10.116 V JTP Field: 5(DeviceName) = VIRTUALDEV3006 13:20:10.117 V JTP Field: 7(MessageType) = 52 13:20:10.118 V JTP Field: 40(CallId) = 1000029 13:20:10.118 V JTP Updating transaction results1000029 13:20:10.128 V JTP Releasing lock on device VIRTUALDEV3006 13:20:10.128 E JTP Call VIRTUALDEV3006:1000029 encountered an error (PlatformExc eption): 13:20:10.129 V JTP Got response to StartMonitoring message; released the lock: C allId:1000029 13:20:10.130 V JTP Got 25(Hangup) message from v8.0. 13:20:10.131 V JTP Field: 5(DeviceName) = VIRTUALDEV3006 13:20:10.132 V JTP Field: 6(DeviceType) = 2 13:20:10.132 W MainIncoming-12 Application: JtapiRecording Failure of Jtapi Sta rtMonitoring 13:20:10.132 V JTP Field: 40(CallId) = 1000029 13:20:10.133 V JTP Field: 41(To) = 3019 13:20:10.134 V JTP Field: 42(From) = 7021 13:20:10.135 V JTP Field: 43(OriginalTo) = 3019 13:20:10.136 V JTP Field: 46(Cause) = NORMAL 13:20:10.136 V JTP Field: 53(CallControlCause) = NORMAL 13:20:10.137 V JTP Field: 66(JTapiCallId) = 86043/1 13:20:10.137 I JTP Metreos.Providers.JTapi.JTapiCallInitiated event was not hand led 13:20:10.139 V JTP Could not find callInfo for stackCallId 1000029; CallControlC ause NORMAL 13:20:10.139 W JtapiRecording Discarding non-triggering event 'Metreos.Providers .JTapi.JTapiNonTriggeringCallEstablished' for ended script instance: 5b709bff-6a 47-4fab-9b5d-0c0bbbc43d9b 13:20:10.157 I JTP Metreos.Providers.JTapi.JTapiCallEstablished event was not ha ndled --------------------------------------------------------------------------------------------------------------------

Difference between registration key and sessionId

2011-05-02T08:19:12Z

Hi All, We developed a conference call application. While registering the application we got the registartion key. Inside GotRequest() the session id is different from registration key. Could please tell me what is the difference between registration key and sessionId. Thanks, Reeja.

RE: Unable to hear the voice during a make call using etch java

2011-04-19T12:04:23Z

Hi All, We fixed this problem by passing null instead of text in begin call previous : MakeCallResult MCR = server.beginMakeCall(sessionId, strTo, "", "EDial", MCoptions, HT_Query); current : MakeCallResult MCR = server.beginMakeCall(sessionId, strTo, "",null, MCoptions, HT_Query); Thanks, Reeja.

Unable to hear the voice during a make call using etch java

2011-04-14T13:11:20Z

Hi All, We develope a simple make call application, in which url passes two numbers.In gotRequest(), a call triggered to dn1 and onmakecall complete another call triggered to dn2. I have following doubts 1. We can't hear any voice in either side except ringing. We need to setup any configuration for this? 2. Connection between Ipphone lasts for 11 seconds. How to increase the time period? Thanks, Reeja.

RE: Conference Call Using Etch Java

2011-04-13T12:09:22Z

Hi all, We developed an application for conference call which invoked by the url with parameters dn1 and dn2. In got request, make a call to dn1 and onMakeCallComplete add this call to conference and begin call to dn2. But when dn2 pick the call, connection from dn1 getting lost. Using java, how we can accomplish this conference call. Atleast 3 people should be there in the conference. If anybody know the answer please reply to me. Thanks, Reeja.

Conference Call Using Etch Java

2011-03-31T10:05:32Z

Hi All, Our application has a requirement where a conference call should be initiated between 3 people. For this, we are planning to write a script using etch in java and deployed in CUAE so that it can be exposed as URL, The 3 telephone numbers are dynamic and to be obtained from URL. We successfully executed HttpMakeCall and Kindly provide me some points on this. Thanks, Reeja.

RE: Eclipse plugin for Etch not found!

2011-03-15T22:57:50Z

Thank you Reeja!

RE: Eclipse plugin for Etch not found!

2011-03-15T11:05:20Z

Hi, Go to following link http://developer.cisco.com/web/cuae/wikidocs?p_p_id=1_WAR_wikinavigationportlet_INSTANCE_i1vQ&p_p_lifecycle=0&p_p_state=normal&p_p_mode=view&p_p_col_id=column-1&p_p_col_count=1&p_r_p_185834411_nodeId=133244&p_r_p_185834411_title=Eclipse+Plugin+for+Etch At the bottom you can see the attachments link. Please follow the link you can find the plugin. Regards, Reeja.

RE: Eclipse plugin for Etch not found!

2011-03-12T14:36:32Z

Please help and share com.cisco.dft.CUAEProject_1.0.0.jar Thanks in advance, tha_junior@wp.pl Junior

DoAuthenticationUser713 fails sometime

2011-03-11T07:21:18Z

Hi, We have developed one application which authenticates EM user id and PIN with CUCM. Sometimes this API fails and the error details are as below. ===================== Full information as follows: Source: System.Web.Services Message: The underlying connection was closed: A connection that was expected to be kept alive was closed by the server. Stack Trace: GetWebResponse at System.Web.Services.Protocols.WebClientProtocol.GetWebResponse(WebRequest request) at System.Web.Services.Protocols.HttpWebClientProtocol.GetWebResponse(WebRequest request) at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) at Metreos.AxlSoap713.AXLAPIService.doAuthenticateUser(AuthenticateUserReq doAuthenticateUser1) at Metreos.Native.AxlSoap713.DoAuthenticateUser.Execute(SessionData sessionData, IConfigUtility configUtility) 2011:03:10::15:37:47(76): Error: LockUnlock_Login-2814 Application: Mars LockUnlock [MARS_EM_Login] : Error while calling function DoAuthenticationUser713 for user 11179 ========================================= Can anyone suggest what could be the reason? Let us know if we need to increse value of any parameter in CUCM. Regards, Umesh

Eclipse plugin for Etch not found!

2011-03-10T14:52:44Z

Trying to download this plugin i received message: The requested resource was not found. http://developer.cisco.com/c/wiki/get_page_attachment?p_l_id=2298637&nodeId=133244&title=5.1+Eclipse+Plugin+for+Etch&fileName=5.1+Eclipse+Plugin+for+Etch%2Fcom.cisco.dft.CUAEProject_1.0.0.zip Could you please somehow share this plugin? Thanks!

How to set Expires in custom action parameter of sendResponse

2011-02-11T11:33:06Z

Hi, We use this method to show XML Menu object in phones server.sendResponse(sessionId, options.remoteHost, 200, "text/xml", xmlOutput, "OK", CustomParameters); But I don't know how to use "CustomParameters" object. In Java code we use response.setDateHeader("Expires", 0) to ensure that when we show a new menu, the old menu disappears from the phone. Someone knows how to use that object or any other way to avoid the cache? Thanks and Regards, Daniel.

RE: Is My Application running?

2010-12-15T18:04:34Z

Hi all, I want to know the same .Have any body got the way to get application status ? regards, Brajesh

RE: Etch Timeout error....

2010-05-03T17:01:31Z

Hi Jolly, You should recheck the uri given when creating NewServer instance. Also registerApplication method should have exact name as application in the parameters. -Tarang