Recording on Hold Platform Exception Issue

2009-09-14T11:10:13Z

Hi, we are developing a voice logging application using etch. we noticed some issues during hold scenario. When an incoming call is coming to the Monitored phone and the call being monitored using JTapiStartMonitoring on the Callactive event. It starts the Monitoring and the JTapi status is success.When the hold button is pressed , the call is going in to inactive state and CallInacive event triggerd.When resumes that call the call become active and CallActive event triggered.Then JTapiStartMonitoring called again.Then it shows the following Errors ¿[b] JTP Timed out while waiting for StartMonitoring response from stack¿ and ¿[/b]Call CtiPort1:1000068 encountered an error (PlatformException): ¿.Please find the attached logs. If anybody has some idea about this issue, please let us know how to sort it out. we are in real pressure to finish the project before the deadline. 13:15:42.968 V JTP Got 20(IncomingCall) message from v6.1. 13:15:42.968 V JTP Field: 5(DeviceName) = SEP001CC0314499 13:15:42.968 V JTP Field: 6(DeviceType) = 6 13:15:42.968 V JTP Field: 40(CallId) = GPycGbCfTxjdhZnV 13:15:42.968 V JTP Field: 41(To) = 1037 13:15:42.968 V JTP Field: 42(From) = 1039 13:15:42.968 V JTP Field: 43(OriginalTo) = 1037 13:15:42.968 V JTP Field: 53(CallControlCause) = NORMAL 13:15:42.968 V JTP Field: 66(JTapiCallId) = 9193/1 13:15:42.968 I JTP Added JTapi call 1000066<->GPycGbCfTxjdhZnV 13:15:42.984 I JTP Sending third-party IncomingCall for: 1000066 13:15:42.984 V JTP Got 99(Ringing) message from v6.1. 13:15:42.984 V JTP Field: 5(DeviceName) = SEP001CC0314499 13:15:42.984 V JTP Field: 6(DeviceType) = 6 13:15:42.984 V JTP Field: 40(CallId) = GPycGbCfTxjdhZnV 13:15:42.984 V JTP Field: 41(To) = 1037 13:15:42.984 V JTP Field: 42(From) = 1039 13:15:42.984 V JTP Field: 43(OriginalTo) = 1037 13:15:42.984 V JTP Field: 66(JTapiCallId) = 9193/1 13:15:46.718 V JTP Got 31(CallEstablished) message from v6.1. 13:15:46.718 V JTP Field: 5(DeviceName) = SEP001CC0314499 13:15:46.718 V JTP Field: 6(DeviceType) = 6 13:15:46.718 V JTP Field: 40(CallId) = GPycGbCfTxjdhZnV 13:15:46.718 V JTP Field: 41(To) = 1037 13:15:46.718 V JTP Field: 42(From) = 1039 13:15:46.718 V JTP Field: 43(OriginalTo) = 1037 13:15:46.718 V JTP Field: 46(Cause) = normal 13:15:46.718 V JTP Field: 53(CallControlCause) = NORMAL 13:15:46.718 V JTP Field: 66(JTapiCallId) = 9193/1 13:15:46.718 I JTP Sending CallActive for call: 1000066 13:15:46.750 V JTP Dir number: 2050 13:15:46.765 V JTP Selected Device from DevicePool: MonitoredCtiPools, CtiPort1, 2050 13:15:46.765 I JTP Added JTapi call 1000067<->1000067 13:15:46.765 V JTP Sent StartMonitoring. stackCallId:1000067, monInitiatorDeviceName:CtiPort1, monInitiatorFrom:2050, monTargetDeviceName:SEP001CC0314499, monTargetTo:1037, monTargetCallId:GPycGbCfTxjdhZnV 13:15:46.765 V JTP StartMonitoring request sent, waiting for response from stack...CallId:1000067, ListenerDeviceNameCtiPort1 13:15:46.781 V JTP Got 35(InitiatedCall) message from v6.1. 13:15:46.781 V JTP Field: 5(DeviceName) = CtiPort1 13:15:46.781 V JTP Field: 6(DeviceType) = 6 13:15:46.781 V JTP Field: 40(CallId) = 1000067 13:15:46.781 V JTP Field: 42(From) = 2050 13:15:46.781 V JTP Field: 53(CallControlCause) = NORMAL 13:15:46.781 V JTP Field: 66(JTapiCallId) = 9194/1 13:15:46.781 V JTP PropOnCallInitiated - entry StackCallId 1000067 : DevName CtiPort1 13:15:46.781 I JTP Sending third-party CallInitiated for: 1000067 13:15:46.796 V JTP Got 31(CallEstablished) message from v6.1. 13:15:46.796 V JTP Field: 5(DeviceName) = CtiPort1 13:15:46.796 V JTP Field: 6(DeviceType) = 6 13:15:46.796 V JTP Field: 40(CallId) = 1000067 13:15:46.796 V JTP Field: 41(To) = 1037 13:15:46.796 V JTP Field: 42(From) = 2050 13:15:46.796 V JTP Field: 43(OriginalTo) = 1037 13:15:46.796 V JTP Field: 46(Cause) = normal 13:15:46.796 V JTP Field: 53(CallControlCause) = NORMAL 13:15:46.796 V JTP Field: 66(JTapiCallId) = 9194/1 13:15:46.796 I JTP Sending third-party Non Triggering CallEstablished for: 1000067 13:15:46.796 I JTP Sending third-party CallEstablished for: 1000067 13:15:46.796 V JTP Got 56(SilentMonInitiated) message from v6.1. 13:15:46.796 V JTP Field: 5(DeviceName) = CtiPort1 13:15:46.796 V JTP Field: 40(CallId) = 1000067 13:15:46.796 V JTP Field: 63(ResultCode) = 0 13:15:46.796 V JTP Received SilentMonInitiated message from JTAPI service 13:15:46.796 V JTP Received OnSilentMonInitiated message from JTAPI proxy 13:15:46.796 V JTP Updating transaction results1000067 13:15:46.812 V JTP Releasing lock on device CtiPort1 13:15:46.812 V JTP Got 33(MakeCallAck) message from v6.1. 13:15:46.812 V JTP Field: 5(DeviceName) = CtiPort1 13:15:46.812 V JTP Got response to StartMonitoring message; released the lock: CallId:1000067 13:15:46.812 V JTP Field: 40(CallId) = 1000067 13:15:46.812 V JTP Got 45(Answered) message from v6.1. 13:15:46.812 V JTP Field: 5(DeviceName) = CtiPort1 13:15:46.812 V JTP Field: 6(DeviceType) = 6 13:15:46.812 I JTP Metreos.Providers.JTapi.JTapiCallInitiated event was not handled 13:15:46.812 I JTP Metreos.Providers.JTapi.JTapiCallEstablished event was not handled 13:15:46.812 V JTP Field: 40(CallId) = 1000067 13:15:46.812 V JTP Field: 41(To) = 1037 13:15:46.812 V JTP Field: 42(From) = 2050 13:15:46.812 V JTP Field: 43(OriginalTo) = 1037 13:15:46.828 V JTP Field: 66(JTapiCallId) = 9194/1 13:15:46.828 I JTP Sending CallActive for call: 1000067 13:16:07.156 V JTP Got 34(CallHeld) message from v6.1. 13:16:07.156 V JTP Field: 5(DeviceName) = SEP001CC0314499 13:16:07.156 V JTP Field: 6(DeviceType) = 6 13:16:07.156 V JTP Field: 40(CallId) = GPycGbCfTxjdhZnV 13:16:07.156 V JTP Field: 41(To) = 1037 13:16:07.156 V JTP Field: 42(From) = 1039 13:16:07.156 V JTP Field: 43(OriginalTo) = 1037 13:16:07.156 V JTP Field: 66(JTapiCallId) = 9193/1 13:16:07.156 I JTP Sending CallInactive (InUse = False) for call: 1000066 13:16:07.171 V JTP Got 98(MediaEstablished) message from v6.1. 13:16:07.171 V JTP Field: 5(DeviceName) = CtiPort1 13:16:07.171 V JTP Field: 6(DeviceType) = 6 13:16:07.171 V JTP Field: 21(TxIP) = 13:16:07.171 V JTP Field: 22(TxPort) = 0 13:16:07.171 V JTP Field: 25(Codec) = 0 13:16:07.171 V JTP Field: 26(Framesize) = 0 13:16:07.171 V JTP Field: 40(CallId) = 1000067 13:16:07.171 V JTP Field: 41(To) = 1037 13:16:07.171 V JTP Field: 42(From) = 2050 13:16:07.171 V JTP Field: 43(OriginalTo) = 1037 13:16:07.171 V JTP Field: 66(JTapiCallId) = 9194/1 13:16:16.968 V JTP Got 31(CallEstablished) message from v6.1. 13:16:16.968 V JTP Field: 5(DeviceName) = SEP001CC0314499 13:16:16.968 V JTP Field: 6(DeviceType) = 6 13:16:16.968 V JTP Field: 40(CallId) = GPycGbCfTxjdhZnV 13:16:16.968 V JTP Field: 41(To) = 1037 13:16:16.968 V JTP Field: 42(From) = 1039 13:16:16.968 V JTP Field: 43(OriginalTo) = 1037 13:16:16.968 V JTP Field: 46(Cause) = normal 13:16:16.968 V JTP Field: 53(CallControlCause) = UNHOLD 13:16:16.968 V JTP Field: 66(JTapiCallId) = 9193/1[b][b][/b][/b] 13:16:16.968 I JTP Sending CallActive for call: 1000066 13:16:17.000 V JTP Dir number: 2050 13:16:17.000 V JTP Selected Device from DevicePool: MonitoredCtiPools, CtiPort1, 2050 13:16:17.000 I JTP Added JTapi call 1000068<->1000068 13:16:17.000 V JTP Sent StartMonitoring. stackCallId:1000068, monInitiatorDeviceName:CtiPort1, monInitiatorFrom:2050, monTargetDeviceName:SEP001CC0314499, monTargetTo:1037, monTargetCallId:GPycGbCfTxjdhZnV 13:16:17.000 V JTP StartMonitoring request sent, waiting for response from stack...CallId:1000068, ListenerDeviceNameCtiPort1 [b]13:16:22.000 E JTP Timed out while waiting for StartMonitoring response from stack.[/b] 13:16:22.015 V JTP Got 0(Error) message from v6.1. 13:16:22.015 V JTP Field: 0(FailReason) = 16 13:16:22.015 V JTP Field: 5(DeviceName) = CtiPort1 13:16:22.015 V JTP Field: 7(MessageType) = 52 13:16:22.015 V JTP Field: 40(CallId) = 1000068 13:16:22.015 V JTP Updating transaction results1000068 13:16:22.031 V JTP Releasing lock on device CtiPort1 13:16:22.031 E JTP Call CtiPort1:1000068 encountered an error (PlatformException): 13:16:29.000 V JTP Got 25(Hangup) message from v6.1. 13:16:29.000 V JTP Field: 5(DeviceName) = CtiPort1 13:16:29.000 V JTP Field: 6(DeviceType) = 6 13:16:29.000 V JTP Field: 40(CallId) = 1000067 13:16:29.000 V JTP Field: 41(To) = 1037 13:16:29.000 V JTP Field: 42(From) = 2050 13:16:29.000 V JTP Field: 43(OriginalTo) = 1037 13:16:29.000 V JTP Field: 46(Cause) = RESOURCES_NOT_AVAILABLE 13:16:29.000 V JTP Field: 53(CallControlCause) = RESOURCES_NOT_AVAILABLE 13:16:29.000 V JTP Field: 66(JTapiCallId) = 9194/1 13:16:29.000 V JTP About to remove call: 1000067 13:16:29.000 I JTP Sending third-party HangupCall for '1000067' (cause=RESOURCES_NOT_AVAILABLE) 13:16:29.015 V JTP Removing call and informing app(s) : 1000067 13:16:29.015 I JTP Sending third-party Hangup for '1000067' (cause=RESOURCES_NOT_AVAILABLE) (ccCause=RESOURCES_NOT_AVAILABLE) 13:16:29.015 I JTP Metreos.Providers.JTapi.JTapiHangup event was not handled 13:16:46.953 V JTP Got 25(Hangup) message from v6.1. 13:16:46.953 V JTP Field: 5(DeviceName) = SEP001CC0314499 13:16:46.953 V JTP Field: 6(DeviceType) = 6 13:16:46.953 V JTP Field: 40(CallId) = GPycGbCfTxjdhZnV 13:16:46.953 V JTP Field: 41(To) = 1037 13:16:46.953 V JTP Field: 42(From) = 1039 13:16:46.968 V JTP Field: 43(OriginalTo) = 1037 13:16:46.968 V JTP Field: 46(Cause) = NORMAL 13:16:46.968 V JTP Field: 53(CallControlCause) = NORMAL 13:16:46.968 V JTP Field: 66(JTapiCallId) = 9193/1 13:16:46.968 V JTP About to remove call: 1000066 13:16:46.968 I JTP Sending third-party HangupCall for '1000066' (cause=NORMAL) 13:16:46.968 V JTP Removing call and informing app(s) : 1000066 Thanks and Regards Abdul Rasheed