UpdatePhone701 fails with "numPlanId was not found" message

RE: UpdatePhone701 fails with "numPlanId was not found" message

2010-08-06T02:51:02Z

Huh. Bill, which version of CUCM are you running exactly? I wonder if the AXL changed. CUCM is trying to run "insert into DeviceNumPlanMap ( fkDevice,pkid ) values ( '78db1103-545c-4aca-a334-8c6a20b6d46c','e110be1c-07f2-18f9-5802-4bac0e8a7cd7' )" but it looks like there is a clause on devicenumplanmap that prevents fknumplan from being null. I would suggest taking a look at the AXL documentation and database schema as well. Craig [quote]Thanks, Abhishek & Craig for your replies. I created a directory number of 2000 in CUCM and ran my CUAE script again, but still got an error. Log snippets from CUAE/CUCM are included. From CUAE: 2010:08:05::14:18:19(26): Warning: TestScript-2 Soap Fault. -391Cannot]http://www.cisco.com/AXL/API/7.0">-391Cannot[/url] insert a null into column (devicenumplanmap.fknumplan).updatePhone From CUCM: 2010-08-05 08:58:16,858 DEBUG [http-8443-5] axl.Handler - insert into DeviceNumPlanMap ( fkDevice,pkid ) values ( '78db1103-545c-4aca-a334-8c6a20b6d46c','e110be1c-07f2-18f9-5802-4bac0e8a7cd7' ) 2010-08-05 08:58:16,951 ERROR [http-8443-5] axl.Handler - [url=mailto:com.cisco.ccm.axl.PhoneHandler@1117dbf]com.cisco.ccm.axl.PhoneHandler@1117dbf[/url] java.sql.SQLException: Cannot insert a null into column (devicenumplanmap.fknumplan). at com.informix.jdbc.IfxSqli.a(IfxSqli.java:3171) at com.informix.jdbc.IfxSqli.E(IfxSqli.java:3484) Complete logs are also attached. Thanks, Bill Hi Bill, Yes, you first must create the line in CUCM before you attempt to add it to a device. Craig Hi, I have a script in which I am attempting to add a line to a phone. Using the AddLineItem701, I set DirectoryNumberId to the extension that I want to create, say 2000. Then I pass the lines output to my UpdatePhone701 control, but I get the following error. 2010:08:03::18:17:29(42): Warning: TestScript-2 Soap Fault. 5007Item not valid: The specified numPlanId was not foundupdatePhone Can somebody explain the correct procedure to me? Does the line have to exist in CUCM before I can pass it to AddLineItem? CUCM version - 7.1.3, CUAE version - 2.5.1. Thanks very much. Bill[/quote]

RE: UpdatePhone701 fails with "numPlanId was not found" message

2010-08-06T01:25:15Z

Thanks, Abhishek & Craig for your replies. I created a directory number of 2000 in CUCM and ran my CUAE script again, but still got an error. Log snippets from CUAE/CUCM are included. From CUAE: 2010:08:05::14:18:19(26): Warning: TestScript-2 Soap Fault. -391Cannot]http://www.cisco.com/AXL/API/7.0">-391Cannot[/url] insert a null into column (devicenumplanmap.fknumplan).updatePhone From CUCM: 2010-08-05 08:58:16,858 DEBUG [http-8443-5] axl.Handler - insert into DeviceNumPlanMap ( fkDevice,pkid ) values ( '78db1103-545c-4aca-a334-8c6a20b6d46c','e110be1c-07f2-18f9-5802-4bac0e8a7cd7' ) 2010-08-05 08:58:16,951 ERROR [http-8443-5] axl.Handler - [url=mailto:com.cisco.ccm.axl.PhoneHandler@1117dbf]com.cisco.ccm.axl.PhoneHandler@1117dbf[/url] java.sql.SQLException: Cannot insert a null into column (devicenumplanmap.fknumplan). at com.informix.jdbc.IfxSqli.a(IfxSqli.java:3171) at com.informix.jdbc.IfxSqli.E(IfxSqli.java:3484) Complete logs are also attached. Thanks, Bill Hi Bill, Yes, you first must create the line in CUCM before you attempt to add it to a device. Craig Hi, I have a script in which I am attempting to add a line to a phone. Using the AddLineItem701, I set DirectoryNumberId to the extension that I want to create, say 2000. Then I pass the lines output to my UpdatePhone701 control, but I get the following error. 2010:08:03::18:17:29(42): Warning: TestScript-2 Soap Fault. 5007Item not valid: The specified numPlanId was not foundupdatePhone Can somebody explain the correct procedure to me? Does the line have to exist in CUCM before I can pass it to AddLineItem? CUCM version - 7.1.3, CUAE version - 2.5.1. Thanks very much. Bill

RE: UpdatePhone701 fails with "numPlanId was not found" message

2010-08-05T17:24:14Z

Hi Bill, Yes, you first must create the line in CUCM before you attempt to add it to a device. Craig Hi, I have a script in which I am attempting to add a line to a phone. Using the AddLineItem701, I set DirectoryNumberId to the extension that I want to create, say 2000. Then I pass the lines output to my UpdatePhone701 control, but I get the following error. 2010:08:03::18:17:29(42): Warning: TestScript-2 Soap Fault. 5007Item not valid: The specified numPlanId was not foundupdatePhone Can somebody explain the correct procedure to me? Does the line have to exist in CUCM before I can pass it to AddLineItem? CUCM version - 7.1.3, CUAE version - 2.5.1. Thanks very much. Bill

RE: UpdatePhone701 fails with "numPlanId was not found" message

2010-08-05T16:13:23Z

Hi Bill, Looks like you are missing some action parameter or entering a wrong data in the action parameter. You can get the details of which from the AXL logs. You can collect the AXL Logs from RTMT. Download RTMT from the CUCM and install in your system. 1. Login to RTMT using the CUCM credentials. 2. Go to Trace and Log Central -> Collect Files. 3. Select the Cisco AXL Web services from the list. 4. Select the time duration relative range and Zip the files. The file will get downloaded to the specified location. Before doing all this set the Trace configuration settings for AXL web services to Debug. Do let us know what error you get in the logs of AXL. Thanks, Abhishek [quote]Hi, I have a script in which I am attempting to add a line to a phone. Using the AddLineItem701, I set DirectoryNumberId to the extension that I want to create, say 2000. Then I pass the lines output to my UpdatePhone701 control, but I get the following error. 2010:08:03::18:17:29(42): Warning: TestScript-2 Soap Fault. 5007Item not valid: The specified numPlanId was not foundupdatePhone Can somebody explain the correct procedure to me? Does the line have to exist in CUCM before I can pass it to AddLineItem? CUCM version - 7.1.3, CUAE version - 2.5.1. Thanks very much. Bill[/quote]

UpdatePhone701 fails with "numPlanId was not found" message

2010-08-04T04:50:58Z

Hi, I have a script in which I am attempting to add a line to a phone. Using the AddLineItem701, I set DirectoryNumberId to the extension that I want to create, say 2000. Then I pass the lines output to my UpdatePhone701 control, but I get the following error. 2010:08:03::18:17:29(42): Warning: TestScript-2 Soap Fault. 5007Item not valid: The specified numPlanId was not foundupdatePhone Can somebody explain the correct procedure to me? Does the line have to exist in CUCM before I can pass it to AddLineItem? CUCM version - 7.1.3, CUAE version - 2.5.1. Thanks very much. Bill