JTAPIStartMonitoring working with CIPC but fails with 7941G and 7961G

2011-05-06T08:46:00Z

Hi, JTAPIStartMonitoring returning PlatformException error for 7941G and 7961G. CUCM version is 8.0. Though it's working fine for CIsco IP Communicator. Is there specific configuration for terminal and lines except below - - My application user has group "Recording & Monitoring" - Device is added under application user - Built-in-Bridg is on - Allow Control of Device from CTI is checked Regards, Umesh CUAE logs are attached below - ---------------------------------------------------------------------------------------------------------------------------------- 13:20:09.021 V JTP Got 20(IncomingCall) message from v8.0. 13:20:09.021 V JTP Field: 5(DeviceName) = SEP001B535CA1AA 13:20:09.022 V JTP Field: 6(DeviceType) = 6 13:20:09.022 V JTP Field: 40(CallId) = VRyqbll6TKVVSLGy 13:20:09.022 V JTP Field: 41(To) = 3019 13:20:09.023 V JTP Field: 42(From) = 2025 13:20:09.024 V JTP Field: 43(OriginalTo) = 3019 13:20:09.024 V JTP Field: 53(CallControlCause) = NORMAL 13:20:09.025 V JTP Field: 66(JTapiCallId) = 86042/1 13:20:09.025 I JTP Added JTapi call 1000028<->VRyqbll6TKVVSLGy 13:20:09.026 I JTP Sending third-party IncomingCall for: 1000028 13:20:09.028 V JTP Got 99(Ringing) message from v8.0. 13:20:09.028 V JTP Field: 5(DeviceName) = SEP001B535CA1AA 13:20:09.029 V JTP Field: 6(DeviceType) = 6 13:20:09.029 V JTP Field: 40(CallId) = VRyqbll6TKVVSLGy 13:20:09.030 V JTP Field: 41(To) = 3019 13:20:09.030 V JTP Field: 42(From) = 2025 13:20:09.031 V JTP Field: 43(OriginalTo) = 3019 13:20:09.031 V JTP Field: 66(JTapiCallId) = 86042/1 13:20:09.061 W MainIncoming-12 Application: jTapiConference Starting... 13:20:10.041 V JTP Got 31(CallEstablished) message from v8.0. 13:20:10.041 V JTP Field: 5(DeviceName) = SEP001B535CA1AA 13:20:10.042 V JTP Field: 6(DeviceType) = 6 13:20:10.042 V JTP Field: 40(CallId) = VRyqbll6TKVVSLGy 13:20:10.043 V JTP Field: 41(To) = 3019 13:20:10.043 V JTP Field: 42(From) = 2025 13:20:10.043 V JTP Field: 43(OriginalTo) = 3019 13:20:10.044 V JTP Field: 46(Cause) = normal 13:20:10.044 V JTP Field: 53(CallControlCause) = NORMAL 13:20:10.045 V JTP Field: 66(JTapiCallId) = 86042/1 13:20:10.045 I JTP Sending CallActive for call: 1000028callControlCause :NORMAL 13:20:10.047 V JTP Got 98(MediaEstablished) message from v8.0. 13:20:10.047 V JTP Field: 5(DeviceName) = SEP001B535CA1AA 13:20:10.048 V JTP Field: 6(DeviceType) = 6 13:20:10.048 V JTP Field: 21(TxIP) = 192.168.4.152 13:20:10.049 V JTP Field: 22(TxPort) = 24654 13:20:10.049 V JTP Field: 25(Codec) = 1 13:20:10.050 V JTP Field: 26(Framesize) = 20 13:20:10.050 V JTP Field: 40(CallId) = VRyqbll6TKVVSLGy 13:20:10.051 V JTP Field: 41(To) = 3019 13:20:10.051 W MainIncoming-12 Application: Jtapi Call Active Called..Call Id : 1000028 13:20:10.051 V JTP Field: 42(From) = 2025 13:20:10.052 V JTP Field: 43(OriginalTo) = 3019 13:20:10.052 V JTP Field: 66(JTapiCallId) = 86042/1 13:20:10.081 W MainIncoming-12 Application: JtapiActiveszMediaRxIP- 192.168.4.85 szMediaRXPort -20490 szDeviceName-SEP001B535CA1AA conId : 16777228 szTO: 3019 13:20:10.086 V JTP Dir number: 7021 13:20:10.087 V JTP Selected Device from DevicePool: CTIPortPool, VIRTUALDEV3006, 7021 13:20:10.087 I JTP Added JTapi call 1000029<->1000029 13:20:10.088 V JTP Sent StartMonitoring. stackCallId:1000029, monInitiatorDevice Name:VIRTUALDEV3006, monInitiatorFrom:7021, monTargetDeviceName:SEP001B535CA1AA, monTargetTo:3019, monTargetCallId:VRyqbll6TKVVSLGy 13:20:10.088 V JTP StartMonitoring request sent, waiting for response from stack ...CallId:1000029, ListenerDeviceNameVIRTUALDEV3006 13:20:10.098 V JTP Got 35(InitiatedCall) message from v8.0. 13:20:10.098 V JTP Field: 5(DeviceName) = VIRTUALDEV3006 13:20:10.098 V JTP Field: 6(DeviceType) = 2 13:20:10.099 V JTP Field: 40(CallId) = 1000029 13:20:10.099 V JTP Field: 42(From) = 7021 13:20:10.100 V JTP Field: 53(CallControlCause) = NORMAL 13:20:10.100 V JTP Field: 66(JTapiCallId) = 86043/1 13:20:10.100 V JTP PropOnCallInitiated - entry StackCallId 1000029 : DevName VIR TUALDEV3006 13:20:10.101 I JTP Sending third-party CallInitiated for: 1000029 13:20:10.105 V JTP Got 31(CallEstablished) message from v8.0. 13:20:10.106 V JTP Field: 5(DeviceName) = VIRTUALDEV3006 13:20:10.106 V JTP Field: 6(DeviceType) = 2 13:20:10.107 V JTP Field: 40(CallId) = 1000029 13:20:10.107 V JTP Field: 41(To) = 3019 13:20:10.108 V JTP Field: 42(From) = 7021 13:20:10.108 V JTP Field: 43(OriginalTo) = 3019 13:20:10.109 V JTP Field: 46(Cause) = normal 13:20:10.110 V JTP Field: 53(CallControlCause) = NORMAL 13:20:10.110 V JTP Field: 66(JTapiCallId) = 86043/1 13:20:10.111 I JTP Sending third-party Non Triggering CallEstablished for: 10000 29 13:20:10.113 I JTP Sending third-party CallEstablished for: 1000029 13:20:10.115 V JTP Got 0(Error) message from v8.0. 13:20:10.116 V JTP Field: 0(FailReason) = 16 13:20:10.116 V JTP Field: 5(DeviceName) = VIRTUALDEV3006 13:20:10.117 V JTP Field: 7(MessageType) = 52 13:20:10.118 V JTP Field: 40(CallId) = 1000029 13:20:10.118 V JTP Updating transaction results1000029 13:20:10.128 V JTP Releasing lock on device VIRTUALDEV3006 13:20:10.128 E JTP Call VIRTUALDEV3006:1000029 encountered an error (PlatformExc eption): 13:20:10.129 V JTP Got response to StartMonitoring message; released the lock: C allId:1000029 13:20:10.130 V JTP Got 25(Hangup) message from v8.0. 13:20:10.131 V JTP Field: 5(DeviceName) = VIRTUALDEV3006 13:20:10.132 V JTP Field: 6(DeviceType) = 2 13:20:10.132 W MainIncoming-12 Application: JtapiRecording Failure of Jtapi Sta rtMonitoring 13:20:10.132 V JTP Field: 40(CallId) = 1000029 13:20:10.133 V JTP Field: 41(To) = 3019 13:20:10.134 V JTP Field: 42(From) = 7021 13:20:10.135 V JTP Field: 43(OriginalTo) = 3019 13:20:10.136 V JTP Field: 46(Cause) = NORMAL 13:20:10.136 V JTP Field: 53(CallControlCause) = NORMAL 13:20:10.137 V JTP Field: 66(JTapiCallId) = 86043/1 13:20:10.137 I JTP Metreos.Providers.JTapi.JTapiCallInitiated event was not hand led 13:20:10.139 V JTP Could not find callInfo for stackCallId 1000029; CallControlC ause NORMAL 13:20:10.139 W JtapiRecording Discarding non-triggering event 'Metreos.Providers .JTapi.JTapiNonTriggeringCallEstablished' for ended script instance: 5b709bff-6a 47-4fab-9b5d-0c0bbbc43d9b 13:20:10.157 I JTP Metreos.Providers.JTapi.JTapiCallEstablished event was not ha ndled --------------------------------------------------------------------------------------------------------------------