Cisco Unified Application Environment Developer Forums

« Back to Developers

need replacement of BLIND Transfer.

Combination View Flat View Tree View
Threads [ Previous | Next ]
hi dev,
can u tell me about any api that i can use in place of BLIND Transfer.
and ensure that api must not use Session or RTP or Voice resources.\

i am using,

CCM Version - 4.1
CUAE Version -2.4.3

In details, i am using OnIncomingCall and i got a number and transfer this call to any other number. what api i can use that will transfer this call to desired number and CUAE will not play any role after transfer the call?

please tell me ASAP.
thanks

Hi Vinit,

As Seth suggested, please try creating a CTI Route Point and use the BlindTransfer action itself. The steps to create a CTI Route Point on CallManager and to host it on CUAE are mentioned below:

To create a CTI Route Point go to Device à CTI Route Point and click on Add New button.
Configure the DN of the CTI Route Point to a pattern that will cater to the phone numbers that the user dials to access your application. For example, if phone numbers are 66666, 66667 etc., then the DN of the CTI Route point can be 6XXXX. This ensures that the calls made to the above phone numbers will be routed to the CTI Route Point.

The CTI Route Point created needs to be associated with an end user, with Standard CTI permission, on the Call Manager. Follow the steps mentioned below to do this.
a. Log on to the callmanager and go to End User under User Management. If the end user, to whom the CTI RP needs to be associated, is already present then go to the next step. Else, add a new user for associating the CTI RP.
b. Find the end user using the search options, and click on the User Id of the desired user.
c. Go to Device Associations and click on the Device Association button.
d. Find the device name of the CTI Route Point to be associated to this end user and select the devices by clicking on the check box.
e. Click on Save Selected/Changes button.

The CTI Route Point created on CallManager must also be added to the CUAE application server. Follow the steps below to do this.
a. Log on to the application server and go to Telephony Servers. Click on the desired callmanager and add the CTI manager.
b. Under CTI Route Points click on the Create CTI Route Point button and add the CTI Route Point that is created in the CallManager. The CTI Route Point device name will appear in this page and the Status will show Enabled Running. If the status does not show as 'Enabled Running', try to correct this first.

Now you can use the same application (triggered on OnIncomingCall) and BlindTansfer should work.

Thanks,
Shameer.

-----Original Message-----
From: cuae-developers-bounces@developer.cisco.com mailto:cuae-developers-bounces@developer.cisco.com On Behalf Of Vinit Gupta
Sent: Friday, September 19, 2008 8:01 PM
To: cuae-developers@developer.cisco.com
Subject: [Cuae-developers] need replacement of BLIND Transfer.

hi dev,
can u tell me about any api that i can use in place of BLIND Transfer.
and ensure that api must not use Session or RTP or Voice resources.\

i am using,

CCM Version - 4.1
CUAE Version -2.4.3

In details, i am using OnIncomingCall and i got a number and transfer this call to any other number. what api i can use that will transfer this call to desired number and CUAE will not play any role after transfer the call?

please tell me ASAP.
thanks
_______________________________________________
Cuae-developers mailing list
Cuae-developers@developer.cisco.com

_______________________________________________
Cuae-developers mailing list
Cuae-developers@developer.cisco.com