Cisco Unified Application Environment Developer Forums

« Back to Developers

Monitored CTI Device Pool

Combination View Flat View Tree View
Threads [ Previous | Next ]
Monitored CTI Device Pool
Answer
10/14/09 9:41 PM
Hi,
 
    As I create thea Monitored CTI Device Pool I get the following:

    And the I press edit, nothing happens:

I am running CUAM 2.5.1.1 R2. Is there anything specific to be configured on CUCM?
 
Thanks
Attachments:
Flag

RE: Monitored CTI Device Pool
Answer
10/15/09 7:56 AM as a reply to Francisco Espana.
Hi Fransisco,
Ensure that the device you want monitored has registered successfully with the CUCM and then configured as per the following guidelines:
 
CUCM: Go to User Management > Application User
CUCM: If CUCM Application User with CTI permissions isn't already configured, select Add New
CUCM: Enter UserID and Password for the Application User
CUCM: Under Device Information, add the device you want to have monitored
CUCM: The groups added must include "Standard CTI Enabled". Saving this configuration will populate permissions based on groups.
 
CUAE: Create a Device Pool in accordance with the guidelines
outlined in the Adding Device Pools > Creating a Monitored CTI
Device Pool section of the CUAE Administration Guide.
Ensure that the Username/Password entered are the same as that of the Application User monitoring the device at the CCM end.
CUAE: Under Devices, click Edit.
CUAE: Add the Device Name of the device you wish to have monitored. This should come up an 'Enabled Running' in a few moments.

Hope this helps,
Neha
Flag

RE: Monitored CTI Device Pool
Answer
10/15/09 2:17 PM as a reply to Neha Dar.
Hi Neha,
 
    Thankf for your reply. I followed your recommendations but the same happens... I attached images with exactly what happens when the DP is created and also the CUCM Application User.
 
 
    When I click"Edit", I can't see any relevant information, just as the print screen in the previous post.
 
   Any idea what this can be?
 
Thanks,
Francisco
Attachments:
Flag

RE: Monitored CTI Device Pool
Answer
10/19/09 9:05 AM as a reply to Francisco Espana.
Hi Fransisco,
 
Could you attach the relevent App Server and Jtapi logs in your reply?
 
Thanks,
Neha
Flag

RE: Monitored CTI Device Pool
Answer
10/19/09 3:10 PM as a reply to Neha Dar.
Hi Neha,
 
   Thansk for your reply. Here are the logs I get when I create the CTI Monitorted Device Pool:
AppServer:
 1
 2
 3<pre>2009:10:19::12:01:41(46): Info: JTP Setting log level for JTAPI service v3.3 to level: 3
 42009:10:19::12:01:41(46): Info: JTP Setting log level for JTAPI service v4.0 to level: 3
 52009:10:19::12:01:41(48): Info: JTP Setting log level for JTAPI service v4.1 to level: 3
 62009:10:19::12:01:41(48): Info: JTP Setting log level for JTAPI service v4.2 to level: 3
 72009:10:19::12:01:41(48): Info: JTP Setting log level for JTAPI service v4.3 to level: 3
 82009:10:19::12:01:41(50): Info: JTP Setting log level for JTAPI service v5.0 to level: 3
 92009:10:19::12:01:41(50): Info: JTP Setting log level for JTAPI service v5.1 to level: 3
102009:10:19::12:01:41(50): Info: JTP Setting log level for JTAPI service v6.0 to level: 3
112009:10:19::12:01:41(50): Info: JTP Setting log level for JTAPI service v6.1 to level: 3
122009:10:19::12:01:41(51): Info: JTP Setting log level for JTAPI service v7.0 to level: 3
132009:10:19::12:01:41(51): Info: JTP Setting log level for JTAPI service v7.1 to level: 3
142009:10:19::12:01:41(53): Verbose: Config Cluster ccm-ams-061-d - Configured with CTI Mgr '10.63.224.17'
152009:10:19::12:01:41(53): Verbose: Config Cluster ccm-ams-061-d - Configured with CTI Mgr '10.63.224.18'
162009:10:19::12:01:41(53): Verbose: Config GetCTIDevicePool: Cluster id '1', version '7.0', name 'ccm-ams-061-d', cluster ip '10.63.224.10', No.Of CTI mgrs '2'
172009:10:19::12:01:41(53): Verbose: Config GetCTIDevicePool: Cluster id '1', version '7.0', name 'ccm-ams-061-d', cluster ip '10.63.224.10', No.Of CTI mgrs '2'
182009:10:19::12:01:41(54): Info: JTP Adding 0 dynamic devices to master list
192009:10:19::12:01:41(54): Info: JTP Resynched all Devices in DB...
20</pre>



Jtapi:
1
2
3<pre>2009:10:19::12:01:15.718: Info: JTapiServer @ IpcConnection@127.0.0.1:1551: received message: SetLogLevel{ Level = (i) 3 }
42009:10:19::12:01:15.718: Info: JTapiServer @ IpcConnection@127.0.0.1:1551: The log level has been set to level: 3 mask: 3
52009:10:19::12:01:41.515: Info: JTapiServer @ IpcConnection@127.0.0.1:1551: received message: SetLogLevel{ Level = (i) 3 }
62009:10:19::12:01:41.515: Info: JTapiServer @ IpcConnection@127.0.0.1:1551: The log level has been set to level: 3 mask: 3
7</pre>



Thanks,
Francisco
Flag

RE: Monitored CTI Device Pool
Answer
10/19/09 3:15 PM as a reply to Francisco Espana.
Hi,
 
   Also when I click "Edit" and then the details tab, I get the attached image:
 
 
 
Thanks,
Francisco
Attachments:
Flag

RE: Monitored CTI Device Pool
Answer
10/20/09 3:57 PM as a reply to Francisco Espana.
Hi Francisco,
 
The issue you've described is generally seen when the publisher node in the CUCM cluster does not have Call Control/CTI checked, and the subscriber nodes do.
 
As a workaround, I suggest that you check the Call Contol and CTI options for the publisher node as well.
 
Thanks,
Neha
Flag

RE: Monitored CTI Device Pool
Answer
10/20/09 6:50 PM as a reply to Neha Dar.
Hi Neha,
 
    Are you refering to "Cisco CTIManager" in the CM Services under Service activation in the Seviceability pages? If so, the Pub and Subs have it Activated.
 
    I also checked, the user I am using and it has CTI control enable and the the role as well. The devices i want to monitor also are CTI enabled.
 
Thanks,
Francisco
Flag

RE: Monitored CTI Device Pool
Answer
10/21/09 3:56 AM as a reply to Francisco Espana.
Hi Francisco,
 
Please navigate to Connections>
List Connections> [Cisco Unified Communication Manager Cluster]>
Cisco Unified Communication Manager Cluster Nodes on cuaeadmin and
ensure that the 'Publisher' node listed there has 'Call Control' and
'CTI' options checked.
 
Thanks,
Neha
Flag

RE: Monitored CTI Device Pool
Answer
10/21/09 7:47 PM as a reply to Neha Dar.
Hi Neha,
 
   Call Control and CTI are now enable on the publisher and everything seam to be working fine. Thanks for your help.
 
Thanks,
Francisco
Flag