Hi Jolly,
 
Couple of questions to help us troubleshoot:
- Is the application being triggered on the JtapiCallInitiated event both when the phone is physically taken off-hook as well as when you click the dial softkey?
- Are you facing issues with the call connecting, or the application being initiated?
- Are you facing this issue only with 7940/7960 phones?
 
Please attach the relevant app server logs in your reply.
 
Thanks,
Neha
 
 

Hi Jolly,
 
From your answer, I infer that the call isn't made when you click the dial softkey, and because of this, the application isn't initiated. If this is the behavior you are experiencing, then it seems to be a phone issue rather than a CUAE one. However, I've never experienced this behaviour with 7940/60 myself - will try this scenario out today and get back to you.
 
Thanks,
Neha
 
 

Hi Jolly,
 
Please reply with the relevant app server logs attached. If possibly, please zip your application and attach that too.
 
Thanks,
Neha

Hi Jolly,
 
I don't see your application attached here.
Please re-attach your application as well as the relevant app server logs. : )
 
Thanks and Regards,
Neha

Hi Neha
 
I am also attaching the AppServer Logs for you.
 
Thanks & Regards
Jolly

Attachments:

Hi Jolly,
 
Apologies for the delay! I have now been able to procure the necessary phones, and will get back to you on the issue in an hour.
 
Thanks,
 
Neha

Hi Neha
 
I am waiting for your response from last 8 days. Please reply asap.
 
Thanks & Regards
 
Jolly

Hi Jolly,
 
Sorry for the delayed response. It took some time to get the proper phone models.
 
I tried this scenario with 7970 phones as well as 7960 phones. On 7970 phones this works fine because the phone is capable of handling two simultaneous commands. First is the dial command and the second is the xml (menu) object being sent to the phone.
 
But the 7960 and the 7940 phones are not capable of executing these two commands simultaneously. You might have observed that just after the Exit key is pressed on the menu, the call is made.
 
I was getting some issues running your application, so I created a small application to test this scenario. I am attaching the application named "CallInitiated_Menu" with this post. Kindly have a look into the app and let me know if this solution works for you.
 
I have introduced a negligible sleep of 500 milliseconds before I send the menu object to the phone. This gives the phone a little time to dial the numbers before the menu item is pushed to the phone.
 
I do not have a 7940 phone with me right now, so I could not run this on 7940. Can you please run it 0n 7940 and let me know the results?
 
Regards,
Rakesh

Attachments: