Getting Help

There are several ways to get help and open bugs against the Cisco Unfied Application Environment. Which method you choose depends upon your specific needs.

Free Support Options

We want developers to be successful building applications on our technology.

Mailing Lists

The first option should be to join one of the Cisco Unified Application Environment mailing-lists and search for an answer already given.

To subscribe to one or more of the Cisco Unified Application Environment mailing-list, go here: http://developer.cisco.com/web/cuae/mailer

To review web archives of the mailing-lists, go here: http://developer.cisco.com/web/cuae/forums

Developer.cisco.com Issue Tracker

When the mailing-list is not enough, another option is to open a bug in this portal's Issue Tracker. Both bugs and enhancment requests may be opened in the Issue Tracker.

To create a new bug or open new enhancement request click here: http://developer.cisco.com/web/cdc/projects?src=/jira/browse/CUAE

Paid Support Options

If you have a production related issue, or if you are an ISV/Partner on a schedule. Your best option may be to engage the services of Cisco Developer Support and Cisco TAC.

Developer Services

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Cisco TAC

For customers with a service contract who have issues in a production deployment. Your best option is to contact Cisco TAC.

To search the list of open bugs reported against the Cisco Unified Application Environment to see if your probelm is already known, go to the Bug Toolkit: http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs

If your issue is not listed or you still need assistance. The next step is to open a new TAC Case. To open a new TAC case, go here: http://tools.cisco.com/ServiceRequestTool/create/launch.do