Diagnosing Management Console Proxy Issue - Wiki
Diagnosing Management Console Proxy Issue
Errors and Symptoms #
- When accessing the management console, an Apache error page comes up indicating there is a "Proxy Error"
Applicable Versions #
This message usually indicates that the Apache service on the machine is having trouble proxying the HTTP connection to the Management Console which runs as a Jetty-based service. The first thing to determine is to see if the Management Console itself is fine.
Get access to the server hosting the Management Console. From the desktop, open a browser window and try going to http://localhost:8080/cuaeadmin. If the Managment Console does not come up, then Apache is not configured correctly to proxy the connection.
Open the file C:\Program Files\Cisco Systems\Unified Application Environment\System\Apache\conf\cuaeadmin.conf.
The following should be the contents of the file:
<IfModule !mod_headers.c> LoadModule headers_module modules/mod_headers.so </IfModule> <IfModule !mod_proxy.c> LoadModule proxy_module modules/mod_proxy.so </IfModule> <IfModule !mod_rewrite.c> LoadModule rewrite_module modules/mod_rewrite.so </IfModule> ProxyRequests Off ProxyPass /cuaeadmin http://localhost:8080/cuaeadmin ProxyPass /cuaeadmin/ http://localhost:8080/cuaeadmin ProxyPassReverse /cuaeadmin http://localhost:8080/cuaeadmin <Directory proxy:http://localhost:8080> Options Indexes FollowSymLinks AllowOverride none Order allow,deny Allow from all </Directory>
If the Management Console does not even come in the web browser, then go check Windows Services to see whether or not the "CUAE Management Service" is running.
- If it is running, check to see and make sure that there is nothing else running on the machine that could be using and blocking port 8080.
- If it is not running, try and start the service.