3.2.3 Troubleshooting Installation Issues - Wiki
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3.2.3 Troubleshooting Installation Issues
| Error or Symptom | Applicable Versions | Diagnosis |
|---|---|---|
| The management console shows an "Unhandled Exception" | 2.4.X | Services Cannot Connect to Database |
| The management console gives the error "Could not detect whether or not setup wizard has been run" | 2.5.X | Services Cannot Connect to Database |
| While installing Platform Services, it fails to update the database because "table does not exist" | 2.4.X and up | See first solution for Services Cannot Connect to Database |
| Upgrading from 2.4.X to 2.5.1 Core Addendum removes TTS executables. VT Service is no longer installed. | 2.5.1 GA | Manually Upgrade NeoSpeech |
| Accessing the management console gives a "Proxy Error" | 2.5.X | Diagnosing Management Console Proxy Issue |
| Accessing the management console comes up with a blank window or "page not found" | 2.4.X | Diagnosing PHP |
| JTAPI services are not installed or are listed as "Unknown" in the services list | 2.4.X and up | Install JTAPI Services |
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