CUC Forums

« Back to CUMI Questions

Message Waiting Indicator on a CTI OS Desktop

Combination View Flat View Tree View
Threads [ Previous | Next ]
Message Waiting Indicator on a CTI OS Desktop
cumi
Answer
1/13/12 7:36 PM
Hi,
I've got a customer that is looking for a Message Waiting Indicator on a CTI OS Desktop. They have approximately 12,000 agents, and I plan on using CUMI to display this information I'd just need to blink a light if there is a  new voicemail. Would Cisco recommend polling for this information every x interval using: 
GET /vmrest/mailbox/folders/inbox/messages?read=false&type=voice
 
Or, would it be better if I registered for notifications? If so, how can I only register for NEW_MESSAGE and SAVED_MESSAGE messages? I want to use the most efficient and logical setup for use by their 12,000 agents.

Thanks!
Claudio
Flag

RE: Message Waiting Indicator on a CTI OS Desktop
Answer
1/30/12 6:23 PM as a reply to Claudio Illanes.
Hello Claudio,

If what your trying to do is poll unity connection for MWI in an agent mailbox then that may work, but the issue will correlating the vm
message to the CTIOS agent session for reporting in ICM.

Also how would the solution work for different agents types (call by call, nailed agents or mobile agents). How would agent
Know if they have an message, if they login from an different EP (hard/soft) for an given work session.

Also, what is the current version of the CCE your trying to develop against ?

Thank you,
Prem.
Flag