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RE: file is not mixer compatible and cannot be transcoded

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file is not mixer compatible and cannot be transcoded
Answer
4/9/12 9:14 PM
Hi,
I’m trying to send a voicemail message to Unity Connection using CUMI API but am currently getting a 401 http response. Looking at tomcat logs i see the following line

"file is not mixer compatible and cannot be transcoded"

Which seem to indicate that the file is sent correctly but in the wrong format. However the file should be in a supported format, PCM, as I used the broadcastmessage tool to create the wav file (to make sure the format is correct).

Any ideas on what I’m doing wrong?
Thanks,
Jimmy
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RE: file is not mixer compatible and cannot be transcoded
Answer
4/10/12 10:16 PM as a reply to Jimmy Coyne.
Hi Jimmy,

Please double check the Sending Messages section of CUMI here:
http://docwiki.cisco.com/wiki/Cisco_Unity_Connection_Messaging_Interface_%28CUMI%29_API_--_Using_the_CUMI_API_for_Sending_Messages#Sending_Messages

Here are some sample request/responses to compare with your request/response:
http://docwiki.cisco.com/wiki/Cisco_Unity_Connection_Messaging_Interface_%28CUMI%29_API_--_HTTP_Samples

Thanks,
Adrienne
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RE: file is not mixer compatible and cannot be transcoded
Answer
4/10/12 10:29 PM as a reply to Adrienne Moherek.
Hi Jimmy,

The WAV file needs to be PCM 16/8/1.

The next step is to send yourself a voice message and download it.

Thanks,
Adrienne
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RE: file is not mixer compatible and cannot be transcoded
Answer
4/10/12 11:15 PM as a reply to Adrienne Moherek.
Thanks Adrienne,

I can now successfully send a VM to a user via a REST call.

One final question, using CUTI, do you know if it is possible to call a user and playback a particular VM ?

I had a look at "Play the recording" section in http://docwiki.cisco.com/wiki/Cisco_Unity_Connection_Telephony_Interface_(CUTI)_API_--_Using_CUTI_for_Basic_Call_Operations#Playing_and_Recording_by_Using_a_Call - should this also work for a regular VM message (non broadcast ) ? I couldn't get it to work, the end user would get a call but no VM would get played.

Regards.
Jimmy
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RE: file is not mixer compatible and cannot be transcoded
Answer
4/10/12 11:35 PM as a reply to Jimmy Coyne.
Ok, disregard last post .. working now emoticon.
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