RE: CUMI notification subscription timeout

RE: Parameter values in the CUNI Subscribe Web Method

2012-10-22T07:33:57Z

Hi Loyd, Please find the answers below: A sample soap request for subscribe is: ? ? ent ? ? ? ? ? ? ? ? ? ? ? Various parameters: 1) X Since you want to subscribe for notification events, you need to mention that for what all events you want notifications. So the value for X could be: NEW_MESSAGE: in case you want notification for a new message UNREAD_MESSAGE: in case you want notification when a message is marked unread SAVED_MESSAGE: in case you want notification when a message isbeing read DELETED_MESSAGE: in case you want notification when a message is deleted ALL_EVENTS: For all the above mentoned cases 2) akanksha This list would carry the names of all the resources(users) for whom you need notification 3) http://ucbu-aricent-vm268.cisco.com:7080/vmevents/msgrcv?subscriptionid=5f11dc96-8f84-4d3e-b7e0-f2871cfbaa30 ucbu-aricent-vm268.cisco.com test1 callbackserviceurl: it means the URL where you want to recieve the notification. You can have it as per you application Hostname: Connection hostname Username: The one who is subscribing 4) 2012-03-04T01:22:00.0905523+04:00 Here you should specify the expiration date for your subscription. After the expiration date, subscription will expire. 5) 0 You can specify the value as per your requirement. It means that your call back URL will be pinged after this interval to check if it's alive. In the response to the above request, you will recieve a subscription Id. Please revert in case you have any further query. Thanks & Regards, Akanksha A

RE: New Message from Akanksha Agarwal in Cisco Unity Connection(CUC) - CUMI

2012-10-11T06:13:26Z

And Yes, Anil is right. If you give the voicemail user role of an administrator, then he will be able to GET /vmrest/users. From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com] Sent: Wednesday, October 10, 2012 9:40 PM To: cdicuser@developer.cisco.com Subject: New Message from Akanksha Agarwal in Cisco Unity Connection(CUC) - CUMI Questions: RE: 401 Unauthorized for service account Akanksha Agarwal has created a new message in the forum "CUMI Questions": -------------------------------------------------------------- Shivinder, If you want to access a particular user's voucemail records then you just need his credentials. You need not modify his roles. You can access his voicemail records using the following APIs: For messages in Inbox: /vmrest/mailbox/folders/inbox/messages For messages in Deleted Items folder: /vmrest/mailbox/folders/deleted/messages For messages in Sent Items folder: /vmrest/mailbox/folders/sent/messages When you want to access a user's mailbox, then you do not need to create a user with administrativr template. You need to create one with voucemailusertemplate. And this is the reason why you are getting a not authorized error. I guess the API yu are using is /vmrest/messages and giving the userobjectid to fetch a user's mailbox details. Please use the above mentioned APIs to GET the messages. -- To respond to this post, please click the following link: http://developer.cisco.com/web/cuc/forums/-/message_boards/view_message/7493855 or simply reply to this email.

RE: New Message from Shivinder Singh in Cisco Unity Connection(CUC) - CUMI

2012-10-11T05:08:26Z

Hi Shivinder, Please try to understand the roles. How can a voicemail user access some other voicemail user’s details? Only an administrator can do that. Administrator: vmrest/users to get the detail of all the users /vmrest/users/userobjectid to get the detail of a particular user /vmrest/user to get his own details Voicemailuser i.e a normal user: /vmrest/user to get his own details. Thanks & Regards, Akanksha A Mishra From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com] Sent: Thursday, October 11, 2012 12:00 AM To: cdicuser@developer.cisco.com Subject: New Message from Shivinder Singh in Cisco Unity Connection(CUC) - CUMI Questions: RE: New Message from Shivinder Singh in Cisco Unity Connection(CUC) - CUMI Shivinder Singh has created a new message in the forum "CUMI Questions": -------------------------------------------------------------- I created the new user using voicemailusertemplate and the app is working now, not getting 401 unauthorized message. BUT, only if I hard code some test object user id in the code. If I try to GET /vmrest/users using this new service account (which is not a system administrator role), I get 403 forbidden status code, with the following XML: NOT_AUTHORIZEDNot Authorized User with System Administrator role was able to do this, but I would rather this service account not have sysadmin role. What additional privilege can I try to query user object ids from /vmrest/users? Thanks! From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com] Sent: Wednesday, October 10, 2012 11:21 AM To: cdicuser@developer.cisco.com Subject: New Message from Shivinder Singh in Cisco Unity Connection(CUC) - CUMI Questions: RE: New Message from Akanksha Agarwal in Cisco Unity Connection(CUC) - CUMI Shivinder Singh has created a new message in the forum "CUMI Questions": -------------------------------------------------------------- Akanksha, thanks for your reply. In order to create a user with voicemailusertemplate, I need to give it a phone extension for the voice mailbox. But this is just a service account. What would you suggest? -- To respond to this post, please click the following link: http://developer.cisco.com/web/cuc/forums/-/message_boards/view_message/7487378 or simply reply to this email. -- To respond to this post, please click the following link: http://developer.cisco.com/web/cuc/forums/-/message_boards/view_message/7487992 or simply reply to this email.

RE: 401 Unauthorized for service account

2012-10-10T16:09:36Z

Shivinder, If you want to access a particular user's voucemail records then you just need his credentials. You need not modify his roles. You can access his voicemail records using the following APIs: For messages in Inbox: /vmrest/mailbox/folders/inbox/messages For messages in Deleted Items folder: /vmrest/mailbox/folders/deleted/messages For messages in Sent Items folder: /vmrest/mailbox/folders/sent/messages When you want to access a user's mailbox, then you do not need to create a user with administrativr template. You need to create one with voucemailusertemplate. And this is the reason why you are getting a not authorized error. I guess the API yu are using is /vmrest/messages and giving the userobjectid to fetch a user's mailbox details. Please use the above mentioned APIs to GET the messages.

RE: New Message from Carlo Rodriguez in Cisco Unity Connection(CUC) - CUPI

2012-09-27T06:06:47Z

Carlo, This is strange that the password settings are greyed out for this user. This means that something has definitely been changed, may be directly through DB. Couple of questions again: 1) Are you able to change the pin through the administration page? Please let me know this. And I would like to get the diag_tomcat logs again when you try to change the pin through CUCA. For this you will have to enable the CUCA logs(ALL) through the serviceability page. 2) Is this a normal voicemail user created on connection or was it imported or is there any special case with this user? In case we don’t find the reason then we’ll set up a webex to look at your system to find the root cause. Thanks & Regards, Akanksha A Mishra From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com] Sent: Thursday, September 27, 2012 6:16 AM To: cdicuser@developer.cisco.com Subject: New Message from Carlo Rodriguez in Cisco Unity Connection(CUC) - CUPI Questions: RE: New Message from Carlo Rodriguez in Cisco Unity Connection(CUC) - CUPI Carlo Rodriguez has created a new message in the forum "CUPI Questions": -------------------------------------------------------------- Hi Akanksha, Thanks for the reply. 1. The administrator password hasn't changed. 2. I checked and the user has no Roles Assigned. 3. The Password Settings field is greyed out. I can't click it. I have observed that we can rename a user through CUPI but PIN reset isn't having the same success. Could the problem be related to the fact that the users on Unity are Synced to CUCM? And sometimes people would change a persons CUCM Display Name, Label, and then on Unity change the voicemail Name and then try and Reset their PIN? Thanks! Carlo Akanksha Agarwal: Hi Carlo, From the logs I can see an exception coming from IMS code (owned by CUCM). I have a couple of questions: 1) Did you ever change the password of the administrator? 2) Can you tell me the roles assigned to the user whose pin you are trying to edit. 3) I also want to know the password settings of this user. For this please paste me the screen shot of users->your user->password settings->voice mail 4) I want to know the content of tbl_user I could not reproduce this issue. I am assuming that except for this particular user you are able to make the changes for other users on unity connection. This implies that nothing is wrong with the database however it seems that something has been modified at the database end for this particular user. If that is the case, do let me know. Thanks & Regards, Akanksha A Mishra From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com] Sent: Tuesday, September 25, 2012 5:25 AM To: cdicuser@developer.cisco.com Subject: New Message from Carlo Rodriguez in Cisco Unity Connection(CUC) - CUPI Questions: RE: Re: New Message from Akanksha Agarwal in Cisco Unity Connection(CUC) - Carlo Rodriguez has created a new message in the forum "CUPI Questions": -------------------------------------------------------------- Hi Akansha, I have attached the vmrest logs. After further testing I found that I can create / delete /modify a user but somehow not change the password. Any ideas what might be causing this or how to fix? Thanks! Akanksha Agarwal: Carlo, If this is happening with a particular user, then can you check whether this user exists in the database or not? Also please check if the credentials you are using are valid or not. Just try to logon to Administration page using these credentials. If they are valid you'll be able to logon to th page. Also, to tell what exactly is the problem, you'll have to enable the VMREST logs and send me the diag_tomcat<> logs of the time when you are facing this issue. Thanks, Akanksha A -- To respond to this post, please click the following link: or simply reply to this email. -- To respond to this post, please click the following link: or simply reply to this email.

RE: New Message from Carlo Rodriguez in Cisco Unity Connection(CUC) - CUPI

2012-09-26T06:36:48Z

Hi Carlo, From the logs I can see an exception coming from IMS code (owned by CUCM). I have a couple of questions: 1) Did you ever change the password of the administrator? 2) Can you tell me the roles assigned to the user whose pin you are trying to edit. 3) I also want to know the password settings of this user. For this please paste me the screen shot of users->your user->password settings->voice mail 4) I want to know the content of tbl_user I could not reproduce this issue. I am assuming that except for this particular user you are able to make the changes for other users on unity connection. This implies that nothing is wrong with the database however it seems that something has been modified at the database end for this particular user. If that is the case, do let me know. Thanks & Regards, Akanksha A Mishra From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com] Sent: Tuesday, September 25, 2012 5:25 AM To: cdicuser@developer.cisco.com Subject: New Message from Carlo Rodriguez in Cisco Unity Connection(CUC) - CUPI Questions: RE: Re: New Message from Akanksha Agarwal in Cisco Unity Connection(CUC) - Carlo Rodriguez has created a new message in the forum "CUPI Questions": -------------------------------------------------------------- Hi Akansha, I have attached the vmrest logs. After further testing I found that I can create / delete /modify a user but somehow not change the password. Any ideas what might be causing this or how to fix? Thanks! Akanksha Agarwal: Carlo, If this is happening with a particular user, then can you check whether this user exists in the database or not? Also please check if the credentials you are using are valid or not. Just try to logon to Administration page using these credentials. If they are valid you'll be able to logon to th page. Also, to tell what exactly is the problem, you'll have to enable the VMREST logs and send me the diag_tomcat<> logs of the time when you are facing this issue. Thanks, Akanksha A -- To respond to this post, please click the following link: or simply reply to this email.

RE: Re: New Message from Akanksha Agarwal in Cisco Unity Connection(CUC) -

2012-09-20T08:44:45Z

Carlo, If this is happening with a particular user, then can you check whether this user exists in the database or not? Also please check if the credentials you are using are valid or not. Just try to logon to Administration page using these credentials. If they are valid you'll be able to logon to th page. Also, to tell what exactly is the problem, you'll have to enable the VMREST logs and send me the diag_tomcat<> logs of the time when you are facing this issue. Thanks, Akanksha A

RE: Error 400 on Reset PIN

2012-09-20T05:35:09Z

Hi Carlo, I guess you are using the following API to set the pin for a user: /vmrest/user/credential/pin?newpin=&userobjectid= If you're using the same API and giving the correct userobjectid then it should work. Let me know how you are setting the pin. I'll be able to answer the query with more details. Thanks, Akanksha

RE: CUPI - create User Template

2012-09-20T05:16:53Z

For user templates, there is no example in our existing docs. We will be publishing this with our new release documentation. If you have any question for any API that is missing in the docs, please drop us a query at this forum. We'll answer it at the earliest.

RE: CUPI - create User Template

2012-09-18T09:52:06Z

Hi Ryan, Yes, it is allowed to create a user template via REST APIs. You need to do the following for achieving this: POST: https:///vmrest/usertemplates?templateAlias=