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Reverse-lookup via Web-Service interface SOAP-Call

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Reverse-lookup via Web-Service interface SOAP-Call
Answer
1/29/13 7:47 AM
Hi Team,

 

I’ve a partner asking following query. I would appreciate your help in answering it, thanks.

 

Partner Query : We have to integrate a CRM system & the only connector is SOAP-CALL. How can CUCM/CUPS be connected with this interface to have a call reverse lookup (Name presenting) in the UC Phones?

The aim is that the "Calling party" from incoming calls will be looked-up in an external CRM Database via a SOAP-Call interface protocol.

 

Thanks

GP

 
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RE: Reverse-lookup via Web-Service interface SOAP-Call
Answer
1/29/13 9:48 AM as a reply to Gajanan Pande.
Hi Gajnan,
Nothing is available on CUP SOAP. Investigate the AXL interface on CUCM - there may be something that can be leveraged.
 
Jose
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RE: Reverse-lookup via Web-Service interface SOAP-Call
Answer
1/29/13 9:52 AM as a reply to Jose Sebastian.
Do you mean an outbound request from CUCM or CUP to the CRM database when a Call arrives? Even so, CUP isnt involved in here. If its outbound, I doubt CUCM will have anything.
 
Jose 
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RE: Reverse-lookup via Web-Service interface SOAP-Call
Answer
1/29/13 10:37 AM as a reply to Gajanan Pande.
Typically you'd use a web service you've created yourself along with a TCL / VXML script in the voice gateway.  One of our customers used the script from here with success: 
http://www.ciscoxmlservices.com/en/tcl--ivr-scripts
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