http://developer.cisco.com/c/message_boards/find_category?p_l_id=&mbCategoryId=2000442 2013-05-19T08:05:57Z 2013-05-19T08:05:57Z Rune Heggelund http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=15109619 2013-05-09T18:28:59Z 2013-05-09T18:28:59Z

  I’m trying to set a custom message of «custom text» with status away. The Presence Web Service return SUCCESS and status is changed to “available” with no custom text. <soapenv:Envelope xmlns:soapenv="[url=http://schemas.xmlsoap.org/soap/envelope/]http://schemas.xmlsoap.org/soap/envelope/[/url]" xmlns:urn="urn:cisco:cup:presence:soap">    <soapenv:Header>       <urn:session-key>518bd6c8-31f-786c2d90-2985-17</urn:session-key>    </soapenv:Header>    <soapenv:Body>       <setPresence xmlns="urn:cisco:cup:presence:soap">          <urn:presenceType>RICH_PRESENCE</urn:presenceType>          <urn:presenceInfo>             <urn:richPresence> <?xml version="1.0" encoding="UTF-8" ?> <presence xmlns="urn:ietf:params:xml:ns:pidf" xmlns:rp="urn:ietf:params:xml:ns:pidf:rpid" xmlns:dm="urn:ietf:params:xml:ns:pidf:data-model" xmlns:ce="urn:cisco:params:xml:ns:pidf:rpid" xmlns:cisco="urn:cisco:params:xml:ns:pidf:source entity="sip:atea-heru@fifk.no"> <ce:person id="atea-heru">                      <preferred-phone>BUSINESS</preferred-phone>                      <activities>                         <away/>                         <phone-status>available</phone-status>                         <im-status>available</im-status>                      </activities>                      <class>manual</class>                      <note>custom text</note> </ce:person> <tuple id="pws-override"> <contact priority="0.5">sip:atea-heru@fifk.no</contact> <so:source>Presence Web Service</so:source> <sc:servcaps> <sc:audio>false</sc:audio> <sc:video>false</sc:video> <sc:text>false</sc:text> </sc:servcaps> <status><basic>open</basic></status> </tuple> </presence> </urn:richPresence>    <override>true</override>          </urn:presenceInfo>          <urn:expiration>3600</urn:expiration>       </urn:setPresence>    </soapenv:Body> </soapenv:Envelope>   RETURN:   <SOAP-ENV:Envelope xmlns:SOAP-ENV="[url=http://schemas.xmlsoap.org/soap/envelope/]http://schemas.xmlsoap.org/soap/envelope/[/url]" xmlns:SOAP-ENC="[url=http://schemas.xmlsoap.org/soap/encoding/]http://schemas.xmlsoap.org/soap/encoding/[/url]" xmlns:xsi="[url=http://www.w3.org/2001/XMLSchema-instance]http://www.w3.org/2001/XMLSchema-instance[/url]" xmlns:xsd="[url=http://www.w3.org/2001/XMLSchema]http://www.w3.org/2001/XMLSchema[/url]" xmlns:cup="urn:cisco:cup:presence:soap">    <SOAP-ENV:Header/>    <SOAP-ENV:Body>       <cup:setPresenceResponse>          <cup:status>SUCCESS</cup:status>       </cup:setPresenceResponse>    </SOAP-ENV:Body> </SOAP-ENV:Envelope>

Rune Heggelund 2013-05-09T18:28:59Z Martin Sloan http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14097823 2013-04-10T12:13:10Z 2013-04-10T12:13:10Z

Donal, Thanks for confirming.  I did watch the VOD's which is where I saw the User Guide file.  Looks like I'll need more hand holding than the videos offer.  I'll start a little futher back to get comfortable with Java and Eclipse to get caught up.   BR, Marty  

Martin Sloan 2013-04-10T12:13:10Z Donal Lynch http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14093852 2013-04-10T09:49:46Z 2013-04-10T09:49:46Z

Hi Martin, The guide which is referred to in the CUP Eclipse Plugin.zip can be found in the form of Video On Demand (VOD) tutorials at the following location:  [url=http://developer.cisco.com/web/cupapi/resource]http://developer.cisco.com/web/cupapi/resource[/url] The VoD's in question are: [url=http://developer.cisco.com/documents/1999033/2003770/General+Information+on+CUP+IDE+Plugin.mp4?redirect=http%3A%2F%2Fdeveloper.cisco.com%2Fweb%2Fcupapi%2Fresource%3Fp_p_id%3Ddoc_library_summary_portlet_WAR_doclibrarysummaryportlet_INSTANCE_Wyh4%26p_p_lifecycle%3D0%26p_p_state%3Dnormal%26p_p_mode%3Dview%26p_p_col_id%3Dcolumn-1%26p_p_col_pos%3D2%26p_p_col_count%3D3][/url][url=http://developer.cisco.com/documents/1999033/2003770/General+Information+on+CUP+IDE+Plugin.mp4?redirect=http%3A%2F%2Fdeveloper.cisco.com%2Fweb%2Fcupapi%2Fresource%3Fp_p_id%3Ddoc_library_summary_portlet_WAR_doclibrarysummaryportlet_INSTANCE_Wyh4%26p_p_lifecycle%3D0%26p_p_state%3Dnormal%26p_p_mode%3Dview%26p_p_col_id%3Dcolumn-1%26p_p_col_pos%3D2%26p_p_col_count%3D3]General Information on CUP IDE Plugin.mp4[/url] [url=http://developer.cisco.com/documents/1999033/2003770/Getting+Started+with+CUP+Eclipse+IDE+Plugin.mp4?redirect=http%3A%2F%2Fdeveloper.cisco.com%2Fweb%2Fcupapi%2Fresource%3Fp_p_id%3Ddoc_library_summary_portlet_WAR_doclibrarysummaryportlet_INSTANCE_Wyh4%26p_p_lifecycle%3D0%26p_p_state%3Dnormal%26p_p_mode%3Dview%26p_p_col_id%3Dcolumn-1%26p_p_col_pos%3D2%26p_p_col_count%3D3][/url][url=http://developer.cisco.com/documents/1999033/2003770/Getting+Started+with+CUP+Eclipse+IDE+Plugin.mp4?redirect=http%3A%2F%2Fdeveloper.cisco.com%2Fweb%2Fcupapi%2Fresource%3Fp_p_id%3Ddoc_library_summary_portlet_WAR_doclibrarysummaryportlet_INSTANCE_Wyh4%26p_p_lifecycle%3D0%26p_p_state%3Dnormal%26p_p_mode%3Dview%26p_p_col_id%3Dcolumn-1%26p_p_col_pos%3D2%26p_p_col_count%3D3]Getting Started with CUP Eclipse IDE Plugin.mp4[/url] [url=http://developer.cisco.com/documents/1999033/2003770/CUP+Eclipse+Sample+Application.mp4?redirect=http%3A%2F%2Fdeveloper.cisco.com%2Fweb%2Fcupapi%2Fresource%3Fp_p_id%3Ddoc_library_summary_portlet_WAR_doclibrarysummaryportlet_INSTANCE_Wyh4%26p_p_lifecycle%3D0%26p_p_state%3Dnormal%26p_p_mode%3Dview%26p_p_col_id%3Dcolumn-1%26p_p_col_pos%3D2%26p_p_col_count%3D3]CUP Eclipse Sample Application.mp4[/url]   Regards, Donal

Donal Lynch 2013-04-10T09:49:46Z Martin Sloan http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14059087 2013-04-09T18:42:03Z 2013-04-09T18:42:03Z

Hello, I downloaded the CUPS eclipse plugin .zip but it doesn't have the User Guide included.  I'm new to Java/Eclipse so the guide will hopefully be helpful in overcoming simple setup issues.  Does anyone know where I can get a copy? Thank you  

Martin Sloan 2013-04-09T18:42:03Z Jose Sebastian http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=12425101 2013-02-27T08:26:29Z 2013-02-27T08:26:29Z

Looks like there could be a problem. PLease raise a TAC case for further investigation. 

Jose Sebastian 2013-02-27T08:26:29Z Kelvin Yong http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=12419274 2013-02-27T03:59:37Z 2013-02-27T03:59:37Z

Hi Jose,   Yes, I've been using the Developer Guide for CU CM IM and Presence 9.0. The app user in question has also been added to 'Admin-3rd Party API'. In addition, I've tried the steps highlighted by Matthew Penn of resetting passwords and also checking the logs by doing: file tail activelog epas/trace/esp/sdi/esp00000026.txt   I still get 11:49:52.965 |PID(30506) tpi_sip.c(1277) tpi_login_request(): User is not an App User  11:49:52.965 |ID(30506) tpi_http.c(695) tpiLoginHandler(): tpiLoginHandler: Failed to login    and the validappusers query still return count(0), success(t)   Is there any way of manually inserting the app user in the in-memory table using sql?  

Kelvin Yong 2013-02-27T03:59:37Z Jose Sebastian http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=12355649 2013-02-25T17:26:25Z 2013-02-25T17:26:25Z

Do refer developer guide. Has the app user been added to 'Admin 3rd Party API" group? 

Jose Sebastian 2013-02-25T17:26:25Z Kelvin Yong http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=12344779 2013-02-25T11:09:06Z 2013-02-25T11:09:06Z

Thanks Jose, the commands worked. The query showed that I have 0 validappusers. I have added new app users, change their passwords and added and remove access groups. However the query still returns 0 validappusers. I'm puzzled as I have managed to login an app user previously, as detailed in another post http://developer.cisco.com/web/cupapi/forums/-/message_boards/view_message/12336149 We are using CUPS 9.0.1.10000-21 in our test environment and has not changed anything in our app user settings. Is the internal defect you've mentioned fixed in this version?   Thanks.  

Kelvin Yong 2013-02-25T11:09:06Z Jose Sebastian http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=12341048 2013-02-25T09:29:10Z 2013-02-25T09:29:10Z

Hi Kelvin, Those queries are related to the inmemory datastores which has changed slightly with CUP release 8.6.4 & above. If using 8.6.4 & above try the following. [color=#525252]run pe sql ttroute select * from validappusers[/color] [color=#525252]run pe sql ttroute select * from validendusers[/color] Regards, Jose

Jose Sebastian 2013-02-25T09:29:10Z Kelvin Yong http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=12336471 2013-02-25T07:13:31Z 2013-02-25T07:13:31Z

[quote=Jose Sebastian]So you are using the Presence Web service. Try running the following command from admin cli run pe sql ttlogin select * from validappusers run pe sql ttlogin select * from validendusers Let me know. Most likely, you probably need to raise a support case. Regards, Jose[/quote] Hi Jose, I have a similar problem of not able to login the application user, but it is using the REST API. I succeeded logging in about a month back but not this week. Getting error code 114 Failed to login user. When I tried the above sql command, I get   admin:run pe sql ttlogin select * from validappusers sqlRv(t) sqlstmt(select * from validappusers;) ***result set start*** ERROR: result failed errmsg(statement failed to parse) ***result set end***   What could be the issue?   Regards, Kelvin    

Kelvin Yong 2013-02-25T07:13:31Z Ting-Hao Chen http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=11383602 2013-01-31T23:43:21Z 2013-01-31T23:43:21Z

Hi Walter, Sorry for the late response, I will try to reproduce your issue here and get back to you. Thanks, Howard

Ting-Hao Chen 2013-01-31T23:43:21Z Darren Parkinson http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=11239686 2013-01-29T10:37:19Z 2013-01-29T10:37:19Z

Typically you'd use a web service you've created yourself along with a TCL / VXML script in the voice gateway.  One of our customers used the script from here with success:  [url=http://www.ciscoxmlservices.com/en/tcl--ivr-scripts][color=#0000ff]http://www.ciscoxmlservices.com/en/tcl--ivr-scripts[/color][/url]

Darren Parkinson 2013-01-29T10:37:19Z Jose Sebastian http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=11237098 2013-01-29T09:52:41Z 2013-01-29T09:52:41Z

Do you mean an outbound request from CUCM or CUP to the CRM database when a Call arrives? Even so, CUP isnt involved in here. If its outbound, I doubt CUCM will have anything.   Jose 

Jose Sebastian 2013-01-29T09:52:41Z Jose Sebastian http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=11237049 2013-01-29T09:48:31Z 2013-01-29T09:48:31Z

Hi Gajnan, Nothing is available on CUP SOAP. Investigate the AXL interface on CUCM - there may be something that can be leveraged.   Jose

Jose Sebastian 2013-01-29T09:48:31Z Gajanan Pande http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=11234972 2013-01-29T07:47:59Z 2013-01-29T07:47:59Z

Hi Team,   I’ve a partner asking following query. I would appreciate your help in answering it, thanks.   [b][color=blue]Partner Query :[/color][/b][color=black] We have to integrate a CRM system & the only connector is SOAP-CALL. How can CUCM/CUPS be connected with this interface to have a call reverse lookup (Name presenting) in the UC Phones? [/color] [color=black]The aim is that the "Calling party" from incoming calls will be looked-up in an external CRM Database via a SOAP-Call interface protocol.[/color] [color=black] [/color] [color=black]Thanks[/color] [color=black]GP[/color] [color=black] [/color]

Gajanan Pande 2013-01-29T07:47:59Z WALTER OSELE http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=10776929 2013-01-17T07:57:37Z 2013-01-17T07:57:37Z

I'm trying to do the same with the eclipse java plugin.   A contact response is created with this command:   AddContactRespDocument addConResDoc = myStub.addContact(addConDoc,skd);   If the domain is set to an external domain then the contact is recognized as an external contact.   persId[0].setDomain("test.org");   <epas:persona-id index="1" nickname="bttt@test.org" display-on-phone="false" [b]is-cups="false"[/b] domain="">bttt@test.org</epas:persona-id>   So I can add an external contact but I don't know how to set the phoneNumber. Can anybody help?

WALTER OSELE 2013-01-17T07:57:37Z MARK KNEPPER http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6550104 2012-09-21T00:38:50Z 2012-09-21T00:38:50Z

Did you ever discover a solution to this? Thanks, Mark

MARK KNEPPER 2012-09-21T00:38:50Z Stig Woxholt http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6502088 2012-09-16T09:01:36Z 2012-09-16T09:01:36Z

[quote] What im trying to achieve is not setting the overall presence state of a user but the free/busy/off net status for a mobile device belonging to the user. The mobile status is given to me real time from the phone company. I need exactly this as well Any more news? The [i]8.6(1) Cisco Unified Communications Manager XML Developer Guide.pdf[/i] states Unified CM AXL implementation allows applications to modify the Unified CM system database. Be aware that AXL is not intended as a real-time API but as a provisioning and configuration API. [/quote]   Peter: We solved this using AXL queries. If you still need this you can contact me directly for more information on how we implemented it. I can be reached on stig (at) touch.no

Stig Woxholt 2012-09-16T09:01:36Z JAMES DEPHILLIP II http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6500993 2012-09-14T21:53:46Z 2012-09-14T21:53:27Z

Is there any API for CUPS that I can use for usage statistics of CUPC? Something that will eithe use a update URL or even a GET request of some sort?   Thanks, Jim

JAMES DEPHILLIP II 2012-09-14T21:53:27Z Avnessh yadav http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6096547 2012-07-14T05:12:16Z 2012-07-14T05:12:16Z

You mean to say that we can have console application if we use REST interface but in case of SOAP interface one could only consume the PWS with web application.Is it ??If that is so then i would have to drop the idea of developing console app using SOAP interface.Plese clarify so that i can start in one direction. Thanks, Avneesh.

Avnessh yadav 2012-07-14T05:12:16Z