RE: External contacts http://developer.cisco.com/c/message_boards/find_recent_posts?p_l_id= 2013-06-19T06:49:50Z 2013-06-19T06:49:50Z David Staudt http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=15451142 2013-05-21T14:02:41Z 2013-05-21T14:02:41Z

It depends what you mean by 'registering device itself to UCM'.  A dumb/feature phone from the Verizon store is not going to register to UCM (it registers to the carrier's call control infrastructure) - you could configure it as a remote destination for purposes of the UCM mobility feature, but UCM would not have a live connection to the device and could not determine its status for purposes of updating CUP with presence info.

David Staudt 2013-05-21T14:02:41Z abc def http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=15452178 2013-05-21T13:47:48Z 2013-05-21T13:47:48Z

Hi,  My requirement is to display mobile phone status e.g. (idle, in a call) in my desktop application.Can I publish mobile phone status using SIP/SIMPLE APIs to CUPS server. For publishing phone status is it mandatory that the mobile should be registered in CUCM or Can I publish any mobile phone's status to CUPS server. Please advice for my requirement. Thanks in advance.

abc def 2013-05-21T13:47:48Z abc def http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=15449254 2013-05-21T12:41:03Z 2013-05-21T12:41:03Z

Is it mandatory to run UCM registered client- e.g. Jabber in mobile device or registering mobile device itself to UCM is sufficient?

abc def 2013-05-21T12:41:03Z David Staudt http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=15419911 2013-05-20T16:33:51Z 2013-05-20T16:33:51Z

If the mobile device is running a UCM registered client - e.g. Jabber for iPad, or Nokia Intellisync SCCP client - then CUP could be updated on registration and hook-status as would any regular UCM phone.  If the mobile device does not have a registration with UCM/CUP at all (i.e. a feature phone), then I'm not sure how UCM/CUP would determine its presence status.  If you can programmatically ascertain that (perhaps via a carrier API of some kind), then an application could update a custom status in CUP, which would be propogated to any listeners.    

David Staudt 2013-05-20T16:33:51Z abc def http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=15413997 2013-05-20T13:23:51Z 2013-05-20T12:35:13Z

Hi, My requirement is retrieving status of a mobile phone and displaying it in my desktop application. To retrieve the presence status of a mobile device using CUPS API what is the basic configuration needed in terms of mobile device and CUPS server. Whether my mobile device should be registered in CUCM server? Can I get the presence of a phone number which is not registered with CUCM?   Thanks in advance.

abc def 2013-05-20T12:35:13Z David Staudt http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=15387565 2013-05-18T19:31:05Z 2013-05-18T19:31:05Z

CUP is fully XMPP compliant with the RFC standards, so any compliant library should work just fine.  Cisco does not maintain specific stacks/bindings for XMPP.  Soapbox is another C# XMPP library that you may want to investigate.

David Staudt 2013-05-18T19:31:05Z Anand Hariharan V http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=15380671 2013-05-17T21:05:35Z 2013-05-17T21:05:35Z

Where can I find Library/SDK to connect to Cisco Presence Server from c# application? Matrix/AGS XMPP Library is an option, but having a native Cisco library will make life easier.

Anand Hariharan V 2013-05-17T21:05:35Z Rune Heggelund http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=15109619 2013-05-09T18:28:59Z 2013-05-09T18:28:59Z

  I’m trying to set a custom message of «custom text» with status away. The Presence Web Service return SUCCESS and status is changed to “available” with no custom text. <soapenv:Envelope xmlns:soapenv="[url=http://schemas.xmlsoap.org/soap/envelope/]http://schemas.xmlsoap.org/soap/envelope/[/url]" xmlns:urn="urn:cisco:cup:presence:soap">    <soapenv:Header>       <urn:session-key>518bd6c8-31f-786c2d90-2985-17</urn:session-key>    </soapenv:Header>    <soapenv:Body>       <setPresence xmlns="urn:cisco:cup:presence:soap">          <urn:presenceType>RICH_PRESENCE</urn:presenceType>          <urn:presenceInfo>             <urn:richPresence> <?xml version="1.0" encoding="UTF-8" ?> <presence xmlns="urn:ietf:params:xml:ns:pidf" xmlns:rp="urn:ietf:params:xml:ns:pidf:rpid" xmlns:dm="urn:ietf:params:xml:ns:pidf:data-model" xmlns:ce="urn:cisco:params:xml:ns:pidf:rpid" xmlns:cisco="urn:cisco:params:xml:ns:pidf:source entity="sip:atea-heru@fifk.no"> <ce:person id="atea-heru">                      <preferred-phone>BUSINESS</preferred-phone>                      <activities>                         <away/>                         <phone-status>available</phone-status>                         <im-status>available</im-status>                      </activities>                      <class>manual</class>                      <note>custom text</note> </ce:person> <tuple id="pws-override"> <contact priority="0.5">sip:atea-heru@fifk.no</contact> <so:source>Presence Web Service</so:source> <sc:servcaps> <sc:audio>false</sc:audio> <sc:video>false</sc:video> <sc:text>false</sc:text> </sc:servcaps> <status><basic>open</basic></status> </tuple> </presence> </urn:richPresence>    <override>true</override>          </urn:presenceInfo>          <urn:expiration>3600</urn:expiration>       </urn:setPresence>    </soapenv:Body> </soapenv:Envelope>   RETURN:   <SOAP-ENV:Envelope xmlns:SOAP-ENV="[url=http://schemas.xmlsoap.org/soap/envelope/]http://schemas.xmlsoap.org/soap/envelope/[/url]" xmlns:SOAP-ENC="[url=http://schemas.xmlsoap.org/soap/encoding/]http://schemas.xmlsoap.org/soap/encoding/[/url]" xmlns:xsi="[url=http://www.w3.org/2001/XMLSchema-instance]http://www.w3.org/2001/XMLSchema-instance[/url]" xmlns:xsd="[url=http://www.w3.org/2001/XMLSchema]http://www.w3.org/2001/XMLSchema[/url]" xmlns:cup="urn:cisco:cup:presence:soap">    <SOAP-ENV:Header/>    <SOAP-ENV:Body>       <cup:setPresenceResponse>          <cup:status>SUCCESS</cup:status>       </cup:setPresenceResponse>    </SOAP-ENV:Body> </SOAP-ENV:Envelope>

Rune Heggelund 2013-05-09T18:28:59Z Rune Heggelund http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14950599 2013-05-04T23:47:13Z 2013-05-04T23:43:43Z

Hi! Can anyone give me an example on setting rich presence using c#. I have tried to insert a PIDF document using prInType.richPresence but I always get {"Failed to set presence data"} in return. I can successfully set a BASIC_PRESENCE with the setPresence Snippet.

Rune Heggelund 2013-05-04T23:43:43Z Martin Sloan http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14097823 2013-04-10T12:13:10Z 2013-04-10T12:13:10Z

Donal, Thanks for confirming.  I did watch the VOD's which is where I saw the User Guide file.  Looks like I'll need more hand holding than the videos offer.  I'll start a little futher back to get comfortable with Java and Eclipse to get caught up.   BR, Marty  

Martin Sloan 2013-04-10T12:13:10Z Donal Lynch http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14093852 2013-04-10T09:49:46Z 2013-04-10T09:49:46Z

Hi Martin, The guide which is referred to in the CUP Eclipse Plugin.zip can be found in the form of Video On Demand (VOD) tutorials at the following location:  [url=http://developer.cisco.com/web/cupapi/resource]http://developer.cisco.com/web/cupapi/resource[/url] The VoD's in question are: [url=http://developer.cisco.com/documents/1999033/2003770/General+Information+on+CUP+IDE+Plugin.mp4?redirect=http%3A%2F%2Fdeveloper.cisco.com%2Fweb%2Fcupapi%2Fresource%3Fp_p_id%3Ddoc_library_summary_portlet_WAR_doclibrarysummaryportlet_INSTANCE_Wyh4%26p_p_lifecycle%3D0%26p_p_state%3Dnormal%26p_p_mode%3Dview%26p_p_col_id%3Dcolumn-1%26p_p_col_pos%3D2%26p_p_col_count%3D3][/url][url=http://developer.cisco.com/documents/1999033/2003770/General+Information+on+CUP+IDE+Plugin.mp4?redirect=http%3A%2F%2Fdeveloper.cisco.com%2Fweb%2Fcupapi%2Fresource%3Fp_p_id%3Ddoc_library_summary_portlet_WAR_doclibrarysummaryportlet_INSTANCE_Wyh4%26p_p_lifecycle%3D0%26p_p_state%3Dnormal%26p_p_mode%3Dview%26p_p_col_id%3Dcolumn-1%26p_p_col_pos%3D2%26p_p_col_count%3D3]General Information on CUP IDE Plugin.mp4[/url] [url=http://developer.cisco.com/documents/1999033/2003770/Getting+Started+with+CUP+Eclipse+IDE+Plugin.mp4?redirect=http%3A%2F%2Fdeveloper.cisco.com%2Fweb%2Fcupapi%2Fresource%3Fp_p_id%3Ddoc_library_summary_portlet_WAR_doclibrarysummaryportlet_INSTANCE_Wyh4%26p_p_lifecycle%3D0%26p_p_state%3Dnormal%26p_p_mode%3Dview%26p_p_col_id%3Dcolumn-1%26p_p_col_pos%3D2%26p_p_col_count%3D3][/url][url=http://developer.cisco.com/documents/1999033/2003770/Getting+Started+with+CUP+Eclipse+IDE+Plugin.mp4?redirect=http%3A%2F%2Fdeveloper.cisco.com%2Fweb%2Fcupapi%2Fresource%3Fp_p_id%3Ddoc_library_summary_portlet_WAR_doclibrarysummaryportlet_INSTANCE_Wyh4%26p_p_lifecycle%3D0%26p_p_state%3Dnormal%26p_p_mode%3Dview%26p_p_col_id%3Dcolumn-1%26p_p_col_pos%3D2%26p_p_col_count%3D3]Getting Started with CUP Eclipse IDE Plugin.mp4[/url] [url=http://developer.cisco.com/documents/1999033/2003770/CUP+Eclipse+Sample+Application.mp4?redirect=http%3A%2F%2Fdeveloper.cisco.com%2Fweb%2Fcupapi%2Fresource%3Fp_p_id%3Ddoc_library_summary_portlet_WAR_doclibrarysummaryportlet_INSTANCE_Wyh4%26p_p_lifecycle%3D0%26p_p_state%3Dnormal%26p_p_mode%3Dview%26p_p_col_id%3Dcolumn-1%26p_p_col_pos%3D2%26p_p_col_count%3D3]CUP Eclipse Sample Application.mp4[/url]   Regards, Donal

Donal Lynch 2013-04-10T09:49:46Z Martin Sloan http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14059087 2013-04-09T18:42:03Z 2013-04-09T18:42:03Z

Hello, I downloaded the CUPS eclipse plugin .zip but it doesn't have the User Guide included.  I'm new to Java/Eclipse so the guide will hopefully be helpful in overcoming simple setup issues.  Does anyone know where I can get a copy? Thank you  

Martin Sloan 2013-04-09T18:42:03Z Jose Sebastian http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=12425101 2013-02-27T08:26:29Z 2013-02-27T08:26:29Z

Looks like there could be a problem. PLease raise a TAC case for further investigation. 

Jose Sebastian 2013-02-27T08:26:29Z Kelvin Yong http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=12419274 2013-02-27T03:59:37Z 2013-02-27T03:59:37Z

Hi Jose,   Yes, I've been using the Developer Guide for CU CM IM and Presence 9.0. The app user in question has also been added to 'Admin-3rd Party API'. In addition, I've tried the steps highlighted by Matthew Penn of resetting passwords and also checking the logs by doing: file tail activelog epas/trace/esp/sdi/esp00000026.txt   I still get 11:49:52.965 |PID(30506) tpi_sip.c(1277) tpi_login_request(): User is not an App User  11:49:52.965 |ID(30506) tpi_http.c(695) tpiLoginHandler(): tpiLoginHandler: Failed to login    and the validappusers query still return count(0), success(t)   Is there any way of manually inserting the app user in the in-memory table using sql?  

Kelvin Yong 2013-02-27T03:59:37Z Jose Sebastian http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=12355649 2013-02-25T17:26:25Z 2013-02-25T17:26:25Z

Do refer developer guide. Has the app user been added to 'Admin 3rd Party API" group? 

Jose Sebastian 2013-02-25T17:26:25Z Kelvin Yong http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=12344779 2013-02-25T11:09:06Z 2013-02-25T11:09:06Z

Thanks Jose, the commands worked. The query showed that I have 0 validappusers. I have added new app users, change their passwords and added and remove access groups. However the query still returns 0 validappusers. I'm puzzled as I have managed to login an app user previously, as detailed in another post http://developer.cisco.com/web/cupapi/forums/-/message_boards/view_message/12336149 We are using CUPS 9.0.1.10000-21 in our test environment and has not changed anything in our app user settings. Is the internal defect you've mentioned fixed in this version?   Thanks.  

Kelvin Yong 2013-02-25T11:09:06Z Jose Sebastian http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=12341048 2013-02-25T09:29:10Z 2013-02-25T09:29:10Z

Hi Kelvin, Those queries are related to the inmemory datastores which has changed slightly with CUP release 8.6.4 & above. If using 8.6.4 & above try the following. [color=#525252]run pe sql ttroute select * from validappusers[/color] [color=#525252]run pe sql ttroute select * from validendusers[/color] Regards, Jose

Jose Sebastian 2013-02-25T09:29:10Z Kelvin Yong http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=12336471 2013-02-25T07:13:31Z 2013-02-25T07:13:31Z

[quote=Jose Sebastian]So you are using the Presence Web service. Try running the following command from admin cli run pe sql ttlogin select * from validappusers run pe sql ttlogin select * from validendusers Let me know. Most likely, you probably need to raise a support case. Regards, Jose[/quote] Hi Jose, I have a similar problem of not able to login the application user, but it is using the REST API. I succeeded logging in about a month back but not this week. Getting error code 114 Failed to login user. When I tried the above sql command, I get   admin:run pe sql ttlogin select * from validappusers sqlRv(t) sqlstmt(select * from validappusers;) ***result set start*** ERROR: result failed errmsg(statement failed to parse) ***result set end***   What could be the issue?   Regards, Kelvin    

Kelvin Yong 2013-02-25T07:13:31Z Kelvin Yong http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=12336149 2013-02-25T06:41:12Z 2013-02-25T06:38:24Z

Hi,   About a month ago, I could log in as an application user using the following command from the terminal.   curl -k -X PUT -d '<?xml version="1.0"?><session><password>somepassword</password></session>' http://cup9:8082/presence-service/users/kelvinapp/session   However, executing the same command this week gives me:   <?xml version="1.0" encoding="UTF-8"?>   <description xmlns="urn:cisco:cup:presence:soap">   <code>114</code>   <message>Failed to login user</message>   <fix>Ensure the login data is valid</fix>   </description>   I've not changed any settings on the CUPS 9.0. To be sure, I've changed my password, tested with newly created application users with all access groups added, and even re-started the CUPS. And I've tested with the administrator account as well. Nothing works.   Tried viewing the logs but it was exactly very helpful.   admin:file tail activelog epas/trace/esp/sdi/esp00000026.txt   14:04:31.229 |ID(30445) tpi_http.c(695) tpiLoginHandler(): tpiLoginHandler: Failed to login    14:04:35.395 |PID(30397) tpi_sip.c(1277) tpi_login_request(): User is not an App User    14:04:35.395 |ID(30397) tpi_http.c(695) tpiLoginHandler(): tpiLoginHandler: Failed to login    14:05:39.056 |PID(30445) tpi_sip.c(1277) tpi_login_request(): User is not an App User    14:05:39.056 |ID(30445) tpi_http.c(695) tpiLoginHandler(): tpiLoginHandler: Failed to login        Anyone has a clue how to resolve this? I'm sure the username/password is valid.

Kelvin Yong 2013-02-25T06:38:24Z Ting-Hao Chen http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=11383602 2013-01-31T23:43:21Z 2013-01-31T23:43:21Z

Hi Walter, Sorry for the late response, I will try to reproduce your issue here and get back to you. Thanks, Howard

Ting-Hao Chen 2013-01-31T23:43:21Z