RE: CUP SOAP API external contacts management http://developer.cisco.com/c/message_boards/find_recent_posts?p_l_id= 2013-05-20T05:20:48Z 2013-05-20T05:20:48Z Jose Sebastian http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=12425101 2013-02-27T08:26:29Z 2013-02-27T08:26:29Z

Looks like there could be a problem. PLease raise a TAC case for further investigation. 

Jose Sebastian 2013-02-27T08:26:29Z Jose Sebastian http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=12355649 2013-02-25T17:26:25Z 2013-02-25T17:26:25Z

Do refer developer guide. Has the app user been added to 'Admin 3rd Party API" group? 

Jose Sebastian 2013-02-25T17:26:25Z Jose Sebastian http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=12341048 2013-02-25T09:29:10Z 2013-02-25T09:29:10Z

Hi Kelvin, Those queries are related to the inmemory datastores which has changed slightly with CUP release 8.6.4 & above. If using 8.6.4 & above try the following. [color=#525252]run pe sql ttroute select * from validappusers[/color] [color=#525252]run pe sql ttroute select * from validendusers[/color] Regards, Jose

Jose Sebastian 2013-02-25T09:29:10Z Jose Sebastian http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=11237098 2013-01-29T09:52:41Z 2013-01-29T09:52:41Z

Do you mean an outbound request from CUCM or CUP to the CRM database when a Call arrives? Even so, CUP isnt involved in here. If its outbound, I doubt CUCM will have anything.   Jose 

Jose Sebastian 2013-01-29T09:52:41Z Jose Sebastian http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=11237049 2013-01-29T09:48:31Z 2013-01-29T09:48:31Z

Hi Gajnan, Nothing is available on CUP SOAP. Investigate the AXL interface on CUCM - there may be something that can be leveraged.   Jose

Jose Sebastian 2013-01-29T09:48:31Z Jose Sebastian http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6093863 2012-07-13T23:13:23Z 2012-07-13T23:13:23Z

PWS is also a REST interface, therefore you write applications not necessarily a web app.

Jose Sebastian 2012-07-13T23:13:23Z Jose Sebastian http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6092818 2012-07-13T15:45:22Z 2012-07-13T15:45:22Z

Hi Tim, None of CUP APIs would let you do this. CUP doesnt get incoming phone call alters but will only get information from CUCM only when user has answered. CUPC+AD integration already lets you do this right Thanks, Jose

Jose Sebastian 2012-07-13T15:45:22Z Jose Sebastian http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6092806 2012-07-13T15:41:36Z 2012-07-13T15:41:36Z

Hi Avnessh, It explained in the developer doc. Refer page 94. Jose

Jose Sebastian 2012-07-13T15:41:36Z Jose Sebastian http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=5903228 2012-06-21T18:10:42Z 2012-06-21T18:10:42Z

Hi Travis, Setting presence functionality is available only on the 7.x version of SOAP API & not in 8.x & 9.0 (yet to be released). I an other release the 7.x interface will be deprecated. Wouldnt advice you to go the SOAP route for setting presence status. Alternate is XMPP BOSH interface (CAXL). Did you consider this option? Thanks, jose

Jose Sebastian 2012-06-21T18:10:42Z Jose Sebastian http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=5902831 2012-06-21T16:12:26Z 2012-06-21T16:12:26Z

What status are you trying set? Something like "on-the-phone" or so ?

Jose Sebastian 2012-06-21T16:12:26Z Jose Sebastian http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=5902529 2012-06-21T14:29:37Z 2012-06-21T14:29:37Z

Believe its the updatePhone API. 8.6.1 doc link -> http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/devguide/8_6_1/axl.html

Jose Sebastian 2012-06-21T14:29:37Z Jose Sebastian http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=5902497 2012-06-21T14:20:11Z 2012-06-21T14:20:11Z

For updating phone status, you could very well do it by calling AXL on Call manager. No need to come via CUP. Currently the component which sets the DND status for a user adopts the very same concept. Regards, Jose

Jose Sebastian 2012-06-21T14:20:11Z Jose Sebastian http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=5874082 2012-06-15T15:20:51Z 2012-06-15T15:20:51Z

Hi Darren, Yes CAXL will allow you to do all roster management. What SOAP version you are invoking? Get-Contact-list API will work only on the 1 version of SOAP interface ie https://hostname/EPASSoap/service/v70. Regards, Jose

Jose Sebastian 2012-06-15T15:20:51Z Jose Sebastian http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=5862285 2012-06-13T17:55:56Z 2012-06-13T17:55:56Z

Hi Darren, I suppose you are calling getContactList within GetAllConfig? What version of CUP are you using? getContactList has been deprecated in 8.0 version of SOAP interface. Only a subset of contact management features are retained in 8.0 version of SOAP API. Although you will have the older SOAP version (7.x) supported till 9.0, it will be deprecated from 9.5. Did you try using the CAXL interface, those are the ones you should try moving to. Jose

Jose Sebastian 2012-06-13T17:55:56Z Jose Sebastian http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=5289362 2012-03-14T12:15:51Z 2012-03-14T12:15:51Z

Super user account holders are not listed in validappusers (validappusers is an inmemory database which hold only users of Admin-3rd party API/ Admin CUMA user types), so you wont expected to see all app users there. But reg your problem with app user not being valid when moved to 3rd party API group, we had an internal defect (not visible in bug tool kit) which may be fixed in 8.6.4 & 9.0 (both are not released). Regards, Jose

Jose Sebastian 2012-03-14T12:15:51Z Jose Sebastian http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=5289307 2012-03-14T11:44:48Z 2012-03-14T11:44:48Z

So you are using the Presence Web service. Try running the following command from admin cli run pe sql ttlogin select * from validappusers run pe sql ttlogin select * from validendusers Let me know. Most likely, you probably need to raise a support case. Regards, Jose

Jose Sebastian 2012-03-14T11:44:48Z Jose Sebastian http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=5289081 2012-03-14T10:48:34Z 2012-03-14T10:48:34Z

Hi Matt, Check if the application user is assigned to the right group from the CUP administration GUI which I think you have, I dont think there are any special roles for that group. The only other think which you should be aware is the use of the appropriate client type within the login requst, do look at the logs which would give you more detailed info abt the error. The log you should be looking at is. file tail activelog tomcat/logs/epassoap/log4j/*.log Make sure you have Cisco UP Client Profile Agent service in debug mode. As Adrienne commented, can you login end users ? Regards, Jose

Jose Sebastian 2012-03-14T10:48:34Z Jose Sebastian http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=5289034 2012-03-14T10:38:43Z 2012-03-14T10:38:43Z

Hi Markus, I believe using get-contact-info API of SOAP interface, you should be able retrieve presence & non presence contacts. BAT import feature which is due for release in 8.6.4 should give you a similar capability to import contacts over Admin GUI. Jose

Jose Sebastian 2012-03-14T10:38:43Z Jose Sebastian http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=4827373 2011-12-01T17:53:43Z 2011-12-01T17:53:43Z

HI Samit, Yes - you were referring to the AXL API which is not #4 or #5. Even though its exposed, its not supported in CDN. CUCM supports this interface in CDN but CUP doesnt. Regards, Jose

Jose Sebastian 2011-12-01T17:53:43Z Jose Sebastian http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=4825909 2011-12-01T10:59:49Z 2011-12-01T10:59:49Z

Typo - want active in the forum -> wasn't active in the forum

Jose Sebastian 2011-12-01T10:59:49Z