RE: TAPI for UCM

RE: Usage of XMPP library to get the presence data

2011-05-15T06:49:03Z

Hi, In the XMPP library, in 'Doc' folder index.html...Deployment Guide, will give you detailed configuration/settings to be done. The pre-req is just a apache server and connectivity to your CUPS. Hope this helps! -Giggesh TK.

RE: Presence +Web chat integration

2010-10-14T19:15:11Z

[quote]Hi all, Could anyone tell me if it's possible to have a chat client on the web interface? Some kind of third party application? Can it be done by any means with SIP/SIMPLE or any other API calls to CUPS? Ideally, what I need is, a chat client, that will be able to chat with UCCX Agents that will be integrated in CUPS, and if it's possible to direct chat sessions per skill would be even better. Thank you very much,[/quote] I am not an UCCX expert, what I can suggest here is, you could developer the chat-client/third-party-application based on XMPP, which is supported by CUP from 8.x release. For more details you can go-through the developer doc in the documentation section.

RE: Exmaple performance monitoring application for CUP

2010-07-28T19:21:14Z

Hi, I believe the 'Performance Monitoring in RTMT' is what you can are loking for... About Performance Monitoring in RTMT: Cisco Unified Communications Manager updates performance counters (called PerfMon counters). The counters contain simple, useful information about the system and devices on the system, such as number of registered phones, number of active calls, number of available conference bridge resources, and voice messaging port usage. You can monitor the performance of the components of the system and the components for the application on the system by choosing the counters for any object. The counters for each object display when the folder expands. For Cisco Unified Communications Manager, the Cisco CallManager object contains most of the Cisco Unified Communications Manager performance counters, and these counters have only one instance. The instance-based counters that belong to the other objects can have zero or more instances. For example, if two phones are registered to Cisco Unified Communications Manager, two instances of each counter that belong to the Cisco phones object exist. You can log perfmon counters locally on the computer and use the performance log viewer in RTMT to display the perfmon CSV log files that you collected or the Real-time Information Server Data Collection (RISDC) perfmon logs. RTMT provides alert notifications for troubleshooting performance. It also periodically polls performance counters to display data for that counter. Performance monitoring allows you to perform the following tasks: ¿Monitor performance counters including all the Cisco Unified Communications Manager servers in a cluster (if applicable), TFTP servers, and database servers. ¿Continuously monitor a set of preconfigured objects and receive notification in the form of an e-mail message. ¿Associate counter threshold settings to alert notification. An e-mail or popup message provides notification to the administrator. ¿Save and restore settings, such as counters that get monitored, threshold settings, and alert notifications, for customized troubleshooting tasks. ¿Display up to six perfmon counters in one chart for performance comparisons. Reference: http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cucm/managed_services/rtmtdeftalrt.html#wp1040430

RE: Setting presence status for all users

2010-06-18T19:57:34Z

The Client Configuration Web Service (EPASSoap) is designed to be used by enduser clients - so there is no way of getting admin level detail on users. So here, you can get a list of users on the CUCM, via the AXL interface on the CUCM. I believe, not all of these are necessarily enabled for CUP though. You can get device info associated with those users via those APIs, but I'm not sure that the mobile device info would be provisioned on the CUCM anyway. "The Administrative XML (AXL) interface enables Provisioning Applications to remotely access configuration data stored in the Cisco Unified Communication Manager database using an eXtensible Markup Language (XML) Simple Object Access Protocol (SOAP). Developers can use AXL and the provided WSDL to Create, Read, Update, and Delete objects such as gateways, users, devices, route-patterns and much more." More informantion on this is at http://developer.cisco.com/web/axl/docs As you say, you get updates associated with a particular phone number from the mobile operator, and you are asking for a way to lookup what the userid associated with that number is, so the presence for that user can be updated. So, If you have a corporate directory system, like Active Directory, and it contains the userids and the mobile numbers, perhaps an LDAP search could determine this? This is assuming the CUCM users are synced down from the same Active Directory.

RE: Setting presence status for all users

2010-06-14T16:48:06Z

The APIs are designed to allow an individual user to set his / her presence. There is no API for setting the presence for multiple users in a single invocation. When using the Presence Web Service, you would need to login as the application user, then create a session for each individual end user, and invoke the set presence api on that session to set the presence for that user. Hope this clarifies

RE: On Call presence status

2010-06-14T15:51:29Z

i.e...when the user is on the phone, the basic state is "busy". The client must look at the rich presence (exchanged by passing a PIDF) to determine any additional information, such as if the user is on-the-phone.

RE: On Call presence status

2010-06-14T15:40:40Z

If your question is intended on CUPC 7, "on-the-phone" status is being used to reflect the phone status. Hope this clarifies.

RE: polite-block and polite-blocking (Setting EndUser Visibilty Status)

2010-06-14T15:11:33Z

I believe you are hitting a known issue, where the issue is with Client Configuration Web Service SOAP set-presence-rules and it has been fixed. I believe you are facing the same issue. Problem Discription: Using CUP 7.0.6.10000-17) try to change the EndUser visibility status using the CCWS/ SOAP. After successfully submitting a request with < visibility>polite-block< /visibility>.and logging in the the CUP GUI and checking the visibility status (from the default list), the status is still "visible". Workaround: The workaround could be not to use enduser GUI to verify the default rule, instead using CUPC client to check the self presence. Please refer bug http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtf99075 for more information adn fix details.

RE: Setting presence status for all users

2010-06-11T20:05:06Z

I am from developer support services, even i am not finding any API's for this documented. I am enquiring with developers on availablity on this or possible workaround. Will post the findings soon.

RE: Doubts in Subscribing using Presence Web Service API

2010-06-11T19:49:38Z

Hi, To response to some of your queries ... 1. The developer doc (http://developer.cisco.com/web/cupapi/docs) clearly stated the sample response as below > BASIC_PRESENCE The would be showing the presense status. And the difference between the Subscribed Presence Request and Polled Presence Request is as below , The getSubscribedPresence request returns presence information for a subscription. This method is called following a notify message from Cisco Unified Presence. But, the getPolledPresence request returns presence information for a list of users.where you keep contactsList (-i.eThe list of contact URIs that are part of the polled presence request.) in the get request. So i believe in your case, you have to call the GetSubscribedPresence method immediately after calling the subscribe method. 2. I belive GetSubscribedPresence will return complete presence details, see the below sample response...









closed




3. This is theoretically possible, not sure on the implimentation.

Please refer developer doc in http://developer.cisco.com/web/cupapi/docs

RE: Is the .NET C# Jabber API available too?

2010-06-09T19:42:28Z

I believe this has to be the news before Cisco takan up Jabber XMPP, as said, as of now we have only AJAX based API for XMPP. CSF(Client Services Framework)is the current desktop API strategy, it is what CUPC 8 and CUCIMOC(Cisco UC Integration for Microsoft Office Communicator)uses. More news on Acquisition: http://newsroom.cisco.com/dlls/2008/corp_091908.html

RE: Max number of endpoint can be Registered for Notifications.

2010-06-09T19:08:35Z

If I am right, from the developer doc, I see that ¿RegisterEndPoint¿ response is sent to specific users only [b]26[/b] Can you specify the CUPS and the API document you are using.

RE: Is the .NET C# Jabber API available too?

2010-06-08T16:27:26Z

There are no .NET\C# based XMPP library in CDN, not sure about the future plans. yes, as of now we have only AJAX based API for XMPP.

RE: Administrative Access via API

2010-06-04T18:03:52Z

I believe there are no such single API for you to perform this, you have to use the Get user configurations followed by the set user configurations to achieve this.

RE: CUP Provisioning API? How to copy contacts from one user to another

2010-04-16T09:30:54Z

Hi Aaron, The "get-contact-list" would retrive you the list of contacts, but you must be logged in as the end user to use it. Since the contact list is the users personal data, the individual end user should be logged in to access it. And, there is no specific API to copy contacts from one user to another, as of now.

RE: CUP reference Application

2010-04-16T09:30:53Z

To explain in Detail: To log in to the Client Configuration Web Service, a client application sends a username and password in the login request for authentication. Cisco Unified Presence creates a session key, an opaque string, if the user credentials are verified. The client includes the session key in the SOAP header portion of subsequent SOAP requests to the Client Configuration Web Service, including logout requests. The Client Configuration Web Service supports the following login scenarios: ¿The client application sends a username and password for an end user in the login request for authentication, and Cisco Unified Presence returns a unique session key for the end user. ¿The client application logs in to Cisco Unified Presence as an ¿application user¿ using an application username and password. The client application can then log in an end user by passing the session key for an application user, and the username for an end user in the login request; a unique session key for the end user is returned. FYI: The Application Users is created via Cisco Unified Presence server(CUP) and End User is created via Cisco Unified Communications Manager (CUCM) associated to the CUP server. For further explanation please refer : CUP Developer Guide at [u]http://developer.cisco.com/web/cup/home[/u]

RE: CUP reference Application

2010-04-16T09:30:53Z

Application user is different from that of the end user. To have a End-user logging in, you need the App-user login 'session key'. This is explained with a sample codes in'Developer Guide for Cisco Unified Presence' under section 'About the Client Configuration Web Service Functions' & 'Presence Web Service'

RE: TAPI for UCM

2010-04-16T09:30:53Z

Shwetha, Can you please eloborate when you say 'Sound is not transfereing' Are trying to call the CTI port, or in what way your application is trying to send/transfer the media to the CTI port? Genarally in the TAPI test tools, we use to test the media transfer to the CTI port using the getid() and playwave() api's.

RE: TAPI for UCM

2010-04-16T09:30:53Z

Shwetha, There are a couple of TAPI sample applications here: [url=../../../web/tapi/docs]http://developer.cisco.com/web/tapi/docs[/url] which gives you the basic understanding of the call establishment through cisco TSP. Please go-through this and get back for any further querries on this. You can also raise a TAC case for SLA based response with your CCO username and password. The weblink for raising SR is here, [url=http://tools.cisco.com/ServiceRequestTool/create/launch.do]http://tools.cisco.com/ServiceRequestTool/create/launch.do[/url]

RE: TAPI for UCM

2010-04-16T09:30:53Z

Hi Shwetha, I saw your post at the Extension Mobility API forum [url=http://developer.cisco.com/web/emapi/forums/-/message_boards/message/1269779]http://developer.cisco.com/web/emapi/forums/-/message_boards/message/1269779[/url] Soon the coresponding Engineer will reply to your query. The ideal forum for the query is [url=http://developer.cisco.com/web/contextaware/forums]http://developer.cisco.com/web/contextaware/forums[/url] MSE/Location Server are now termed as Context-Aware Services.