SOAP API

RE: Retrieving presence of a mobile device using CUPS API

2013-05-21T14:02:41Z

It depends what you mean by 'registering device itself to UCM'. A dumb/feature phone from the Verizon store is not going to register to UCM (it registers to the carrier's call control infrastructure) - you could configure it as a remote destination for purposes of the UCM mobility feature, but UCM would not have a live connection to the device and could not determine its status for purposes of updating CUP with presence info.

RE: Retrieving presence of a mobile device using CUPS API

2013-05-21T12:41:03Z

Is it mandatory to run UCM registered client- e.g. Jabber in mobile device or registering mobile device itself to UCM is sufficient?

RE: Retrieving presence of a mobile device using CUPS API

2013-05-20T16:33:51Z

If the mobile device is running a UCM registered client - e.g. Jabber for iPad, or Nokia Intellisync SCCP client - then CUP could be updated on registration and hook-status as would any regular UCM phone. If the mobile device does not have a registration with UCM/CUP at all (i.e. a feature phone), then I'm not sure how UCM/CUP would determine its presence status. If you can programmatically ascertain that (perhaps via a carrier API of some kind), then an application could update a custom status in CUP, which would be propogated to any listeners.

Retrieving presence of a mobile device using CUPS API

2013-05-20T13:23:51Z

Hi, My requirement is retrieving status of a mobile phone and displaying it in my desktop application. To retrieve the presence status of a mobile device using CUPS API what is the basic configuration needed in terms of mobile device and CUPS server. Whether my mobile device should be registered in CUCM server? Can I get the presence of a phone number which is not registered with CUCM? Thanks in advance.

Unable to set RICH_PRESENCE via Presence Web Service

2013-05-09T18:28:59Z

I’m trying to set a custom message of «custom text» with status away. The Presence Web Service return SUCCESS and status is changed to “available” with no custom text.

518bd6c8-31f-786c2d90-2985-17

RICH_PRESENCE

BUSINESS

available

manual custom text sip:atea-heru@fifk.no Presence Web Service false false false open true 3600 RETURN:

SUCCESS

RE: Eclipse IDE Plugin Documentation

2013-04-10T12:13:10Z

Donal, Thanks for confirming. I did watch the VOD's which is where I saw the User Guide file. Looks like I'll need more hand holding than the videos offer. I'll start a little futher back to get comfortable with Java and Eclipse to get caught up. BR, Marty

RE: Eclipse IDE Plugin Documentation

2013-04-10T09:49:46Z

Hi Martin, The guide which is referred to in the CUP Eclipse Plugin.zip can be found in the form of Video On Demand (VOD) tutorials at the following location: [url=http://developer.cisco.com/web/cupapi/resource]http://developer.cisco.com/web/cupapi/resource[/url] The VoD's in question are: [url=http://developer.cisco.com/documents/1999033/2003770/General+Information+on+CUP+IDE+Plugin.mp4?redirect=http%3A%2F%2Fdeveloper.cisco.com%2Fweb%2Fcupapi%2Fresource%3Fp_p_id%3Ddoc_library_summary_portlet_WAR_doclibrarysummaryportlet_INSTANCE_Wyh4%26p_p_lifecycle%3D0%26p_p_state%3Dnormal%26p_p_mode%3Dview%26p_p_col_id%3Dcolumn-1%26p_p_col_pos%3D2%26p_p_col_count%3D3][/url][url=http://developer.cisco.com/documents/1999033/2003770/General+Information+on+CUP+IDE+Plugin.mp4?redirect=http%3A%2F%2Fdeveloper.cisco.com%2Fweb%2Fcupapi%2Fresource%3Fp_p_id%3Ddoc_library_summary_portlet_WAR_doclibrarysummaryportlet_INSTANCE_Wyh4%26p_p_lifecycle%3D0%26p_p_state%3Dnormal%26p_p_mode%3Dview%26p_p_col_id%3Dcolumn-1%26p_p_col_pos%3D2%26p_p_col_count%3D3]General Information on CUP IDE Plugin.mp4[/url] [url=http://developer.cisco.com/documents/1999033/2003770/Getting+Started+with+CUP+Eclipse+IDE+Plugin.mp4?redirect=http%3A%2F%2Fdeveloper.cisco.com%2Fweb%2Fcupapi%2Fresource%3Fp_p_id%3Ddoc_library_summary_portlet_WAR_doclibrarysummaryportlet_INSTANCE_Wyh4%26p_p_lifecycle%3D0%26p_p_state%3Dnormal%26p_p_mode%3Dview%26p_p_col_id%3Dcolumn-1%26p_p_col_pos%3D2%26p_p_col_count%3D3][/url][url=http://developer.cisco.com/documents/1999033/2003770/Getting+Started+with+CUP+Eclipse+IDE+Plugin.mp4?redirect=http%3A%2F%2Fdeveloper.cisco.com%2Fweb%2Fcupapi%2Fresource%3Fp_p_id%3Ddoc_library_summary_portlet_WAR_doclibrarysummaryportlet_INSTANCE_Wyh4%26p_p_lifecycle%3D0%26p_p_state%3Dnormal%26p_p_mode%3Dview%26p_p_col_id%3Dcolumn-1%26p_p_col_pos%3D2%26p_p_col_count%3D3]Getting Started with CUP Eclipse IDE Plugin.mp4[/url] [url=http://developer.cisco.com/documents/1999033/2003770/CUP+Eclipse+Sample+Application.mp4?redirect=http%3A%2F%2Fdeveloper.cisco.com%2Fweb%2Fcupapi%2Fresource%3Fp_p_id%3Ddoc_library_summary_portlet_WAR_doclibrarysummaryportlet_INSTANCE_Wyh4%26p_p_lifecycle%3D0%26p_p_state%3Dnormal%26p_p_mode%3Dview%26p_p_col_id%3Dcolumn-1%26p_p_col_pos%3D2%26p_p_col_count%3D3]CUP Eclipse Sample Application.mp4[/url] Regards, Donal

Eclipse IDE Plugin Documentation

2013-04-09T18:42:03Z

Hello, I downloaded the CUPS eclipse plugin .zip but it doesn't have the User Guide included. I'm new to Java/Eclipse so the guide will hopefully be helpful in overcoming simple setup issues. Does anyone know where I can get a copy? Thank you

RE: application user issue experienced with presence-service on CUP 8.6.3

2013-02-27T08:26:29Z

Looks like there could be a problem. PLease raise a TAC case for further investigation.

RE: application user issue experienced with presence-service on CUP 8.6.3

2013-02-27T03:59:37Z

Hi Jose, Yes, I've been using the Developer Guide for CU CM IM and Presence 9.0. The app user in question has also been added to 'Admin-3rd Party API'. In addition, I've tried the steps highlighted by Matthew Penn of resetting passwords and also checking the logs by doing: file tail activelog epas/trace/esp/sdi/esp00000026.txt I still get 11:49:52.965 |PID(30506) tpi_sip.c(1277) tpi_login_request(): User is not an App User 11:49:52.965 |ID(30506) tpi_http.c(695) tpiLoginHandler(): tpiLoginHandler: Failed to login and the validappusers query still return count(0), success(t) Is there any way of manually inserting the app user in the in-memory table using sql?

RE: application user issue experienced with presence-service on CUP 8.6.3

2013-02-25T17:26:25Z

Do refer developer guide. Has the app user been added to 'Admin 3rd Party API" group?

RE: application user issue experienced with presence-service on CUP 8.6.3

2013-02-25T11:09:06Z

Thanks Jose, the commands worked. The query showed that I have 0 validappusers. I have added new app users, change their passwords and added and remove access groups. However the query still returns 0 validappusers. I'm puzzled as I have managed to login an app user previously, as detailed in another post http://developer.cisco.com/web/cupapi/forums/-/message_boards/view_message/12336149 We are using CUPS 9.0.1.10000-21 in our test environment and has not changed anything in our app user settings. Is the internal defect you've mentioned fixed in this version? Thanks.

RE: application user issue experienced with presence-service on CUP 8.6.3

2013-02-25T09:29:10Z

Hi Kelvin, Those queries are related to the inmemory datastores which has changed slightly with CUP release 8.6.4 & above. If using 8.6.4 & above try the following. [color=#525252]run pe sql ttroute select * from validappusers[/color] [color=#525252]run pe sql ttroute select * from validendusers[/color] Regards, Jose

RE: application user issue experienced with presence-service on CUP 8.6.3

2013-02-25T07:13:31Z

[quote=Jose Sebastian]So you are using the Presence Web service. Try running the following command from admin cli run pe sql ttlogin select * from validappusers run pe sql ttlogin select * from validendusers Let me know. Most likely, you probably need to raise a support case. Regards, Jose[/quote] Hi Jose, I have a similar problem of not able to login the application user, but it is using the REST API. I succeeded logging in about a month back but not this week. Getting error code 114 Failed to login user. When I tried the above sql command, I get admin:run pe sql ttlogin select * from validappusers sqlRv(t) sqlstmt(select * from validappusers;) ***result set start*** ERROR: result failed errmsg(statement failed to parse) ***result set end*** What could be the issue? Regards, Kelvin

RE: External contacts

2013-01-31T23:43:21Z

Hi Walter, Sorry for the late response, I will try to reproduce your issue here and get back to you. Thanks, Howard

RE: Reverse-lookup via Web-Service interface SOAP-Call

2013-01-29T10:37:19Z

Typically you'd use a web service you've created yourself along with a TCL / VXML script in the voice gateway. One of our customers used the script from here with success: [url=http://www.ciscoxmlservices.com/en/tcl--ivr-scripts][color=#0000ff]http://www.ciscoxmlservices.com/en/tcl--ivr-scripts[/color][/url]

RE: Reverse-lookup via Web-Service interface SOAP-Call

2013-01-29T09:52:41Z

Do you mean an outbound request from CUCM or CUP to the CRM database when a Call arrives? Even so, CUP isnt involved in here. If its outbound, I doubt CUCM will have anything. Jose

RE: Reverse-lookup via Web-Service interface SOAP-Call

2013-01-29T09:48:31Z

Hi Gajnan, Nothing is available on CUP SOAP. Investigate the AXL interface on CUCM - there may be something that can be leveraged. Jose

Reverse-lookup via Web-Service interface SOAP-Call

2013-01-29T07:47:59Z

Hi Team, I’ve a partner asking following query. I would appreciate your help in answering it, thanks. [b][color=blue]Partner Query :[/color][/b][color=black] We have to integrate a CRM system & the only connector is SOAP-CALL. How can CUCM/CUPS be connected with this interface to have a call reverse lookup (Name presenting) in the UC Phones? [/color] [color=black]The aim is that the "Calling party" from incoming calls will be looked-up in an external CRM Database via a SOAP-Call interface protocol.[/color] [color=black] [/color] [color=black]Thanks[/color] [color=black]GP[/color] [color=black] [/color]

RE: External contacts

2013-01-17T07:57:37Z

I'm trying to do the same with the eclipse java plugin. A contact response is created with this command: AddContactRespDocument addConResDoc = myStub.addContact(addConDoc,skd); If the domain is set to an external domain then the contact is recognized as an external contact. persId[0].setDomain("test.org"); bttt@test.org So I can add an external contact but I don't know how to set the phoneNumber. Can anybody help?