We have a scenario where ICM Services are mapped to the ACD (Avaya) VDNs. The CallsQNow is going to be used for load balancing. My question is what does this value stand for in case of service which is mapped to VDN on avaya?
 
If in the VDN associated vector I do not queue the call to skills, will CallsQNow show any data? Is this field being updated on calls landing at the VDNs only?