CallsQNow for Service mapped to Avaya VDN http://developer.cisco.com/c/message_boards/find_thread?p_l_id=&threadId=2316877 2013-06-19T06:36:44Z 2013-06-19T06:36:44Z Ammar Ahmed http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=2316876 2010-06-29T22:35:48Z 2010-06-29T22:35:48Z

    We have a scenario where ICM Services are mapped to the ACD (Avaya) VDNs. The CallsQNow is going to be used for load balancing. My question is what does this value stand for in case of service which is mapped to VDN on avaya?   If in the VDN associated vector I do not queue the call to skills, will CallsQNow show any data? Is this field being updated on calls landing at the VDNs only?

Ammar Ahmed 2010-06-29T22:35:48Z