Make plans now to attend XMPP integration with CVP 2012/06/14 @ 10:00 AM at Cisco Live! in San Diego. ...Read More

 



Cisco Developer Network will be presenting a CDN Developer Track at Cisco Live! London the week of January 31, 2011.

We are presenting technical sessions which highlight Application Programming interfaces (APIs) and Software Developer Kits (SDKs) for Cisco technologies such as Unified Communications, IOS, and Access Routing Technologies ¿ including the new Cisco Cius ...Read More

 

Recently noticed that there have been repeated questions from our developer community complaining that they can't seem to get the beep to work with <record>. They have set the beep attribute to "true" alright, and the reference guide even says this is supported but why doesn't it work?
...Read More

 

August 01, 2006
Earlier today, as I was typing a comment in our internal issuing-tracking system, I hit backspace to correct a typo. WHAM! I go back to the previous page, and my long-winded comment is gone. Apparently I somehow left the context of the text area (did I tab, or spuriously click, or??), which causes backspace to act as a hotkey for "Back". The web browser was not very forgiving of my mistake.

Are your IVR applications forgiving? They should be.
...Read More

 

Mark Gibbs over at Network World has put together a spiffy little scoring system for customer service systems (including many criteria for IVR systems). How would callers score your IVR using Mark's guidelines? Place a call and find out, you may be surprised.
...Read More

 

If you're using JNDI to connect to your database through Tomcat, then it's possible you've had to deal with database connection pool leaks. Your code tests fine, it's been reviewed, but in load tests or in production your app is unable to acquire database connections, the pool is empty!

Fear not, there are some handy parameters which can be set in your application's XML configuration file (in tomcat/conf/Catalina/YOUR_IP/YOUR_APP.xml):
...Read More

 

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CVP7 Loggers

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CVP7 Loggers
Answer
8/29/08 1:20 PM
Hi all,

I'm trying to get VXML-Statistics and -Reporting to work.

In Call Studio 7 DatafeedLogger and SNMPLogger are not configured by default and I can't find any documentation for configuring them.

Any hints?

Thanks,
Matthias
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Re: CVP7 Loggers
Answer
9/1/08 3:49 PM as a reply to Matthias Neubacher.
Don't forget to pass the callid parameter to the VXML-App... i didn't find the documentation for this anywhere: Call.user.microapp.ToExtVXML[]=concatenate("application=HelloWorld70;callid=",Call.user.media.id)

Got the DatafeedLogger finally working by copying the config from a CVP4 App.

class: com.cisco.cvp.vxml.datafeed.DatafeedLogger
configuration file:
#Logger Events
LoggerEvent.1=start
LoggerEvent.2=end
LoggerEvent.3=elementEnter
LoggerEvent.4=elementExit
LoggerEvent.5=elementData
LoggerEvent.6=elementFlag
LoggerEvent.7=defaultInteraction
LoggerEvent.8=hotlink
LoggerEvent.9=hotevent
LoggerEvent.10=warning
LoggerEvent.11=custom
LoggerEvent.12=systemError
LoggerEvent.13=javaApiError
LoggerEvent.14=vxmlError
LoggerEvent.15=xmlApiError
#Element type definitions
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Re: CVP7 Loggers
Answer
9/9/08 4:57 PM as a reply to Matthias Neubacher.
Hi Matthias,

I also had this problem, and solved it passing mediaid parameter to vxml server as you said. The document is

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp4_0/configuration/guide/cvp40cfg.pdf
chapter 10, page 367.

I can collect data in reporting server but in vxmlserver cvpdatafeedlogger folder is empty. Is it same in your applications, or should i configure any other parameters for cvpdatafeedlogger ?
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Re: CVP7 Loggers
Answer
9/9/08 10:42 PM as a reply to Matthias Neubacher.
Hi Deniz,

thank your for providing the entry point to the doc. At least the parameter passing from ICM for reporting is described there.

It's o.k. if your DatafeedLogger directory is empty because it writes all logging information to the call server's message bus. Don't worry about that ;)

Matthias
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Re: CVP7 Loggers
Answer
9/9/08 10:52 PM as a reply to Matthias Neubacher.
Another point to mention is that all deployed VXML-Apps have to be configured with DatafeedLoggers... else statistics in Ops Console won't work.

The stock 'HelloWorld'-App does not use a DatafeedLogger... so be sure to undeploy that!
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