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CVP - Email Element - SMTP Server - Invalid Addresses

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CVP - Email Element - SMTP Server - Invalid Addresses
Answer
8/10/08 6:11 PM
Hi,

I am trying to use Email element as mentioned here - http://kb.audiumcentral.com/questions/197/How-to-create-a-JNDI-email-connection-in-Tomcat-for-use-in-Audium-applications

While I have configured the JNDI name, SMTP server IP address and port in Tomcat. Also, configured two email address in SMTP server. While the configured email id exists, I am receiving a warning Invalid Addresses - Email not sent while invoking in CVP. Under what circumstances we would see the Invalid Addresses. How to resolve this issue?

Can some one please share me how to use Email element in CVP 4.0/4.1/7.0? What are the configurations to be done in Apache Tomcat (server.xml & context.xml) and also in SMTP server?

Thanks!
-Sethu
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Re: CVP - Email Element - SMTP Server - Invalid Addresses
Answer
8/12/08 10:40 PM as a reply to Sethuramalingam Balasubramanian.
There are a couple of things that seem to lead to Invalid Address problems doing SMTP sendmail to Exchange, if that is your mail server, so you might want to look into those (mostly having to do with standards compliance among senders and servers.) I'm not sure how much that will help to get a workaround. I've found that some Exchange servers accept the mail from the email element and others don't.

The best workaround I've found so far is to set up another mail server (try the free one from argosoft for example.) Experiment to see that by following the KB article you are able to send your messages. Then, just set this new mail server as a relay server and point it to a corporate DNS server.
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Re: CVP - Email Element - SMTP Server - Invalid Addresses
Answer
8/13/08 10:41 AM as a reply to Sethuramalingam Balasubramanian.
Hi Brien,

Thanks for the response. I had even tried the workaround by configuring (SMTP relay, domains, users) in the ArGoSoft Mail Server. Received the same warning - Invalid Addresses - Email didn't sent. Tried testing with corporate SMTP email server, which also came with the same warning. Telnet works perfect in both servers (ArGoSoft Mail Server and Corporate Email Server).

Thanks!
-Sethu
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Re: CVP - Email Element - SMTP Server - Invalid Addresses
Answer
8/13/08 7:10 PM as a reply to Sethuramalingam Balasubramanian.
Hi Sethu,

If you are receiving "Invalid Address", it's likely that you are connecting to the mail server, but the server is unable to validate the address and repsponding with the invalid address message. My guess is that you won't get such a specific error message if you weren't able to connect at all. Most mail server/SMTP relays nowadays require some type of IP/domain/user authentication. I suggest you discuss with mail admin to see if there are restriction for using the mail server as a relay.

One quick way to test connectivity is to do a SMTP via Telnet. Google it and you will find many examples. Basically you telnet to the mail server from the VXML server and try to send a test message via the telnet session.

Cheers,
Cheng
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