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Credit Card say-it-smart uses <break/> tag even with pre-recorded audio

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Credit Card say-it-smart uses <break/> tag even with pre-recorded audio
Answer
6/3/08 11:01 PM
when using the credit card say it smart, and pre-recorded audio, the say-it smart inserts a <break/> tag after every few digits.

If I don't have a TTS server, this will cause an error at runtime.

Why doesn't the say-it-smart insert the name of an audio file that has a pause in it for pre-recorded audio, with a <break/> as the alternate TTS?

Isn't this a bug that should be addressed? Otherwise, what do you recommend for non-TTS systems?

As a follow up, I just tested this myself. And the gateway disconnects the call and leaves the VXML Server license hung. I get no activity or error log entry at all.

I turned on debug mrcp error and debug http client error on the gateway, and only saw that the gateway tried to initiate a connection to a nonexistent URL. But I'd expect it to at least send back an error.noresource to the Vxml Server.

Any ideas?

Edited by: Janine Graves on Jun 3, 2008 3:59 PM
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Re: Credit Card say-it-smart uses <break/> tag even with pre-recorded audio
Answer
7/12/08 3:48 AM as a reply to Janine Graves.
Hi Janine,

It is curious since the <break> tag is part of VoiceXML and so the VoiceXML parser should not choke on that tag in the absence of a TTS engine, it should simply ignore it. Which browser are you using?

Unfortunately there is no workaround that does not involve using another Say It Smart plugin like the Digits Say It Smart plugin or making one of your own. There is no option in the Credit Card plugin to turn off the use of the break tag. You are correct that had the plugin been designed with a blank audio file and the break as TTS backup it might have worked, though if the browser had a problem with the break tag it may still have a problem even if there were an audio file referenced.

I am not sure why the browser has issues like you are seeing. As you say it should at least throw some sort of VoiceXML error event.
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