I tried setting the maxage property to 0 and to 0s in Studio to force the voice gateway to retrieve an audio file it already had in its cache. But the cached prompt was used instead.

So, does the voice gateway support 'maxage' or not?
Is there a list of vxml properties that are NOT supported by the voice gateway?

Thanks, Janine

Hi Janine,

Cisco Voice Gateways do support the fetching attributes, I used audiomaxage property in the audio element and the latest wav file was played overriding the cached old wav file. The caching of the files in gateway depends on many other parameters too like maxstale, streaming, cache memory, freshtime, age and so on.
Please make sure you have these set right:
a) Synchronize the voice gateway and the media server(need not be exact)
b) Set the content expiration on the media server to nominal time.
c) Also try setting "ivr prompt stream none" (optional)

Cheers,
Ranjana.

I wanted to update my reply.

I've determined that I can use the 'audiomaxage' property, but that the value I set, may NOT include 's' for seconds. It is the time unit 's' that is causing the error.badfetch.

setting audiomaxage 200 is fine.
setting audiomaxage 200s causes error.badfetch.

So, should I assume that the time entered for 'audiomaxage' is in MILLISECONDS by default?

thanks, Janine