Make plans now to attend XMPP integration with CVP 2012/06/14 @ 10:00 AM at Cisco Live! in San Diego. ...Read More

 



Cisco Developer Network will be presenting a CDN Developer Track at Cisco Live! London the week of January 31, 2011.

We are presenting technical sessions which highlight Application Programming interfaces (APIs) and Software Developer Kits (SDKs) for Cisco technologies such as Unified Communications, IOS, and Access Routing Technologies ¿ including the new Cisco Cius ...Read More

 

Recently noticed that there have been repeated questions from our developer community complaining that they can't seem to get the beep to work with <record>. They have set the beep attribute to "true" alright, and the reference guide even says this is supported but why doesn't it work?
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August 01, 2006
Earlier today, as I was typing a comment in our internal issuing-tracking system, I hit backspace to correct a typo. WHAM! I go back to the previous page, and my long-winded comment is gone. Apparently I somehow left the context of the text area (did I tab, or spuriously click, or??), which causes backspace to act as a hotkey for "Back". The web browser was not very forgiving of my mistake.

Are your IVR applications forgiving? They should be.
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Mark Gibbs over at Network World has put together a spiffy little scoring system for customer service systems (including many criteria for IVR systems). How would callers score your IVR using Mark's guidelines? Place a call and find out, you may be surprised.
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If you're using JNDI to connect to your database through Tomcat, then it's possible you've had to deal with database connection pool leaks. Your code tests fine, it's been reviewed, but in load tests or in production your app is unable to acquire database connections, the pool is empty!

Fear not, there are some handy parameters which can be set in your application's XML configuration file (in tomcat/conf/Catalina/YOUR_IP/YOUR_APP.xml):
...Read More

 

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4.1 Studio - <transfer> element

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4.1 Studio - <transfer> element
Answer
5/5/08 11:47 PM
Hi,

In cvp 4.1 does the subdialog_return element still create the vxml code
<transfer dest="phone://987654">? rather than the newer format <transfer dest="tel://987654">

Or would it use one vs. the other based upon whether I select VXML 2.0 or 2.1?

My 4.1 lic expired so I can't test this out myself.

Thanks, Janine
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Re: 4.1 Studio - <transfer> element
Answer
5/16/08 10:40 AM as a reply to Janine Graves.
Hi Janine,

CVP_Subdialog_Return in CVP 4.1(which is the equivalent of the Subdialog_Return of CVP 4.0) when used with the
a) VXML 2.0 gateway adapter we have <transfer name="end_fld" bridge="true" .. dest="phone://987654"> generated
b) VXML 2.1 gateway adapter we have <transfer name="end_fld" bridge="true" .. dest="tel:987654;phone-context=408"> generated.

But when Subdialog_Return element in CVP4.1 is used its a <form> tag that gets generated.

Cheers,
Ranjana.
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