Make plans now to attend XMPP integration with CVP 2012/06/14 @ 10:00 AM at Cisco Live! in San Diego. ...Read More

 



Cisco Developer Network will be presenting a CDN Developer Track at Cisco Live! London the week of January 31, 2011.

We are presenting technical sessions which highlight Application Programming interfaces (APIs) and Software Developer Kits (SDKs) for Cisco technologies such as Unified Communications, IOS, and Access Routing Technologies ¿ including the new Cisco Cius ...Read More

 

Recently noticed that there have been repeated questions from our developer community complaining that they can't seem to get the beep to work with <record>. They have set the beep attribute to "true" alright, and the reference guide even says this is supported but why doesn't it work?
...Read More

 

August 01, 2006
Earlier today, as I was typing a comment in our internal issuing-tracking system, I hit backspace to correct a typo. WHAM! I go back to the previous page, and my long-winded comment is gone. Apparently I somehow left the context of the text area (did I tab, or spuriously click, or??), which causes backspace to act as a hotkey for "Back". The web browser was not very forgiving of my mistake.

Are your IVR applications forgiving? They should be.
...Read More

 

Mark Gibbs over at Network World has put together a spiffy little scoring system for customer service systems (including many criteria for IVR systems). How would callers score your IVR using Mark's guidelines? Place a call and find out, you may be surprised.
...Read More

 

If you're using JNDI to connect to your database through Tomcat, then it's possible you've had to deal with database connection pool leaks. Your code tests fine, it's been reviewed, but in load tests or in production your app is unable to acquire database connections, the pool is empty!

Fear not, there are some handy parameters which can be set in your application's XML configuration file (in tomcat/conf/Catalina/YOUR_IP/YOUR_APP.xml):
...Read More

 

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Roadmap / Decisions

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Roadmap / Decisions
Answer
3/20/07 5:37 PM
Hi,

I have a problem whereby we have to choose the primary tools required for service creation. There is another vendor in the frame (who is rather good), and they have routes into the organisation i'm currently working with.

1. Licensing has caused us a lot of grief, so I'd love to know what positive steps are being taken to make this a smoother process (for client licenses)

2. The service creation tools and direction (we don't know where its going i.e. no visibility or whether case id's allocated to improvements will ever get done).

All this boils down to a decision whereby thousands of ports of opportunity are now up for grabs including numerous customers.

I want to take this offline and have an internal discussion with whoever is in charge of the tools and service creation aspects.
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RE: Roadmap / Decisions
Answer
3/20/07 6:05 PM as a reply to Anonymous.
Karl,

Thank you for all your feedback. It is really very valuable for us to talk and listen to our users.

The new release of CVP - CVP 4.0 - does address several issues found in CVP 3.1. Licensing, for example, is no longer tied to IP addresses, which was a nuisance. In CVP 4.0 we also no longer ask for a specific session count for each server, allowing end-users to distribute sessions among servers to their liking.

All the feature requests and improvements are carefully reviewed by Product Managers and scheduled accordingly. As far as the status of each case is concerned, you could use either automated tools provided by Cisco or talk to your Business Representative.

With that said, I informed Kev Holmes, who should be your primary contact about your request. He should be contacting you soon and discussing your needs.

Karl, thank you again for all your feedback and I can assure you that we do value your input.

Regards,
Michael
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RE: Roadmap / Decisions
Answer
3/20/07 6:44 PM as a reply to Anonymous.
Mike Thanks,

This is pretty urgent, this effects 20-30 customers and thousands of ports.

1. Multi-Tenanting
2. Committment to adaptors
3. New features into the tools
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Product roadmap
Answer
5/25/07 6:56 PM as a reply to Anonymous.
Hi,

Unfortunately, we cannot comment on new features in the product until we publicly announce them.

I suggest you work with your local channel sales representative to drive feature priorities. They have ways to make feature requests that affect customer opportunities. For those suggestions here in the forums, we usually open feature request cases internally.

You can use the Feature Requests forum for other feature requests. We always look at them and attempt to put them into new versions as soon as possible.

Thanks,
Cory
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