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Answer
5/25/07 12:52 PM
Couple of outstanding questions on the support forum have been sitting there for weeks guys.

Any idea when they will be answered? Some of us are in customer situations.
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Response times
Answer
5/25/07 6:53 PM as a reply to Anonymous.
Hi,

With respect to response times, this is a community forum, not a transactional Q&A with Cisco / Audium people. So, there aren't any service level agreements or imposed requirements to answer questions with any time periods. This is here for the social use of the user and partner community.

Therefore, if you are in a customer situation and need a technical question answered that is related to documented operation of the software, then you should contact Cisco TAC and open a case. If it has to do with development questions, you need to contact Developer Support at Cisco. Both are available through the Support tab at www.cisco.com.

Thanks,
Cory
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