Hi folks,

You can open Service Requests with Cisco TAC by going to our main website (www.cisco.com) and clicking on "Support". Then, click on "Create a new TAC Service Request." Alternatively, you can call TAC at any of the numbers listed under the "Email or phone Technical Support" link on that same page. While the TAC web interface is not the same as Audium Direct, it has similar functionality: you can describe your issue, provide contact info, and communicate with support engineers who have been specially trained to assist you.

Since Audium Direct will be decommissioned this evening, further support communication should go through TAC.

As always, developers can feel free to participate in our Support Center discussion forums for development-related topics, and they can continue to browse our Knowledge Base for helpful how-to articles and common problem resolutions.

Access to previous tickets will not be carried over to the new web interface on cisco.com. Should there be any ticket-based discussion you would like to archive, please access those tickets before 6pm EST today and copy the material to your own storage.

Regards,
Vance