Make plans now to attend XMPP integration with CVP 2012/06/14 @ 10:00 AM at Cisco Live! in San Diego. ...Read More

 



Cisco Developer Network will be presenting a CDN Developer Track at Cisco Live! London the week of January 31, 2011.

We are presenting technical sessions which highlight Application Programming interfaces (APIs) and Software Developer Kits (SDKs) for Cisco technologies such as Unified Communications, IOS, and Access Routing Technologies ¿ including the new Cisco Cius ...Read More

 

Recently noticed that there have been repeated questions from our developer community complaining that they can't seem to get the beep to work with <record>. They have set the beep attribute to "true" alright, and the reference guide even says this is supported but why doesn't it work?
...Read More

 

August 01, 2006
Earlier today, as I was typing a comment in our internal issuing-tracking system, I hit backspace to correct a typo. WHAM! I go back to the previous page, and my long-winded comment is gone. Apparently I somehow left the context of the text area (did I tab, or spuriously click, or??), which causes backspace to act as a hotkey for "Back". The web browser was not very forgiving of my mistake.

Are your IVR applications forgiving? They should be.
...Read More

 

Mark Gibbs over at Network World has put together a spiffy little scoring system for customer service systems (including many criteria for IVR systems). How would callers score your IVR using Mark's guidelines? Place a call and find out, you may be surprised.
...Read More

 

If you're using JNDI to connect to your database through Tomcat, then it's possible you've had to deal with database connection pool leaks. Your code tests fine, it's been reviewed, but in load tests or in production your app is unable to acquire database connections, the pool is empty!

Fear not, there are some handy parameters which can be set in your application's XML configuration file (in tomcat/conf/Catalina/YOUR_IP/YOUR_APP.xml):
...Read More

 

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DTMF Tone masking possible?

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DTMF Tone masking possible?
Answer
2/13/08 7:49 PM
I am interested to know whether DTMF masking is available in Audium Universal Edition? If so, how to achieve the same based on version.

This is specific, when we have a caller, IVR and agent in conference and asking the caller to enter some sensitive data like credit card, cvv numbers etc...

Thanks!
-Sethu
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RE: DTMF Tone masking possible?
Answer
2/14/08 12:40 AM as a reply to Anonymous.
I don't know what DTMF masking is, but if all you want is to stop the logging of the information, you could do an 'App Transfer' to another app that has the logging turned off before you transfer the call.

Use this new app (the one you've done the 'App Transfer' to for performing the conference call. If there is anything you do want logged from the caller, you can add it yourself using 'Add to Log' in the General Tab of the different windows.

Would that work?

Janine
www.TrainingTheExperts.com
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RE: DTMF Tone masking possible?
Answer
2/14/08 1:14 AM as a reply to Anonymous.
Janine,

I think Sethu is referring to the actual DTMF tones that you can hear when typing in digits.

Sethu,

This setting would be configurable on your hardware side, not Call Services. Call Services only generates VXML pages, does not interact directly with a caller.

Note that as of CVP 4.1 we added ability to disable logging on per element basis, giving users greater control over what data and when is logged.

Regards,
Michael
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RE: DTMF Tone masking possible?
Answer
2/14/08 9:10 AM as a reply to Anonymous.
Michael interpretation is right. Which hardware component support to mask the DTMF tone?
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RE: DTMF Tone masking possible?
Answer
2/14/08 9:10 PM as a reply to Anonymous.
Hi,

This forum is only for discussions related to Call Services Universal Edition only. Please contact your hardware vendor for details. If you use only Cisco's hardware, you can contact TAC for help.

Regards,
Michael
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RE: DTMF Tone masking possible?
Answer
12/19/10 6:25 AM as a reply to Michael Bochynski.
Michael,
 
i am keen o know is this possible solution to mask DTMF and also during the call Agent should hear the DTMF tone which should be muted , the scenario will be Agent transfer/conference the call with CVP ,dont know which way feasible solution but yes agent has to transfer to CVP for customer to enter CARD NUMBER and after time out 60 seconds call should come back to same agent .
 
 
Regards
 
 
 
 
 
Hi,

This forum is only for discussions related to Call Services Universal Edition only. Please contact your hardware vendor for details. If you use only Cisco's hardware, you can contact TAC for help.

Regards,
Michael
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