Make plans now to attend XMPP integration with CVP 2012/06/14 @ 10:00 AM at Cisco Live! in San Diego. ...Read More

 



Cisco Developer Network will be presenting a CDN Developer Track at Cisco Live! London the week of January 31, 2011.

We are presenting technical sessions which highlight Application Programming interfaces (APIs) and Software Developer Kits (SDKs) for Cisco technologies such as Unified Communications, IOS, and Access Routing Technologies ¿ including the new Cisco Cius ...Read More

 

Recently noticed that there have been repeated questions from our developer community complaining that they can't seem to get the beep to work with <record>. They have set the beep attribute to "true" alright, and the reference guide even says this is supported but why doesn't it work?
...Read More

 

August 01, 2006
Earlier today, as I was typing a comment in our internal issuing-tracking system, I hit backspace to correct a typo. WHAM! I go back to the previous page, and my long-winded comment is gone. Apparently I somehow left the context of the text area (did I tab, or spuriously click, or??), which causes backspace to act as a hotkey for "Back". The web browser was not very forgiving of my mistake.

Are your IVR applications forgiving? They should be.
...Read More

 

Mark Gibbs over at Network World has put together a spiffy little scoring system for customer service systems (including many criteria for IVR systems). How would callers score your IVR using Mark's guidelines? Place a call and find out, you may be surprised.
...Read More

 

If you're using JNDI to connect to your database through Tomcat, then it's possible you've had to deal with database connection pool leaks. Your code tests fine, it's been reviewed, but in load tests or in production your app is unable to acquire database connections, the pool is empty!

Fear not, there are some handy parameters which can be set in your application's XML configuration file (in tomcat/conf/Catalina/YOUR_IP/YOUR_APP.xml):
...Read More

 

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Security. SSL?

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Security. SSL?
Answer
4/14/03 3:45 AM
What support does Audium have for SSL? Since the appplication server is not nessarily co-hosted with the VoiceXML browser, you wouldn't want unencoded credit card details going between the voicexml browser and the audium server for example. Some vxml hosting services support SSL for this.
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RE: Security. SSL?
Answer
4/14/03 6:26 PM as a reply to Anonymous.
Audium does not natively support SSL for communication with the voice browser or when using the XML-over-HTTP API. One reason for this is that SSL introduces overhead that can be detrimental to the performance of the voice application. Additionally, most of our customers place the voice browser along with the Audium server in the same data center behind a firewall, primarily for performance purposes, though they get security out of it as well.

However since elements are built using Java, there is nothing preventing you from creating an SSL interface for just those sections of the voice application that demand it. For example, one can build an action element that initiates an SSL connection to a credit card processor.

Yes, the credit card itself is still sent from the voice browser to the Audium Server. To that end, we are investigating the demand for SSL from our customers and considering SSL support for a future release.
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