Make plans now to attend XMPP integration with CVP 2012/06/14 @ 10:00 AM at Cisco Live! in San Diego. ...Read More

 



Cisco Developer Network will be presenting a CDN Developer Track at Cisco Live! London the week of January 31, 2011.

We are presenting technical sessions which highlight Application Programming interfaces (APIs) and Software Developer Kits (SDKs) for Cisco technologies such as Unified Communications, IOS, and Access Routing Technologies ¿ including the new Cisco Cius ...Read More

 

Recently noticed that there have been repeated questions from our developer community complaining that they can't seem to get the beep to work with <record>. They have set the beep attribute to "true" alright, and the reference guide even says this is supported but why doesn't it work?
...Read More

 

August 01, 2006
Earlier today, as I was typing a comment in our internal issuing-tracking system, I hit backspace to correct a typo. WHAM! I go back to the previous page, and my long-winded comment is gone. Apparently I somehow left the context of the text area (did I tab, or spuriously click, or??), which causes backspace to act as a hotkey for "Back". The web browser was not very forgiving of my mistake.

Are your IVR applications forgiving? They should be.
...Read More

 

Mark Gibbs over at Network World has put together a spiffy little scoring system for customer service systems (including many criteria for IVR systems). How would callers score your IVR using Mark's guidelines? Place a call and find out, you may be surprised.
...Read More

 

If you're using JNDI to connect to your database through Tomcat, then it's possible you've had to deal with database connection pool leaks. Your code tests fine, it's been reviewed, but in load tests or in production your app is unable to acquire database connections, the pool is empty!

Fear not, there are some handy parameters which can be set in your application's XML configuration file (in tomcat/conf/Catalina/YOUR_IP/YOUR_APP.xml):
...Read More

 

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CVP Forum

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Menu Enhancement

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Menu Enhancement
Answer
1/22/07 7:42 PM
Currently you cannot control the fidelity of the speech recognition in a menu component.

The keyword "exact" means the caller has to say the exact phrase whereas ommitting this means they only have to roughly match it.

The Menu components should have this feature enabled/disabled for each menu item component as per 2.2.5 Grammar Generation in the VoiceXML Specification.
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RE: Menu Enhancement
Answer
1/23/07 4:01 AM as a reply to Anonymous.
Karl,

Form element, the most flexible out of all the elements, allows developers to define an external grammar and use it in the application. Hence, you would be able to use the attributes mentioned above.

With that said, we have entered the request to add the new attribute to the menu element with the issue number CSCsh50449. Please refer to this number when checking status.

Regards,
Michael
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RE: Menu Enhancement
Answer
1/23/07 3:46 PM as a reply to Anonymous.
Mike,

Thanks but that is an external grammar, it still doesn't resolve the internal grammar issue which your tool generates and we have limited control over.
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