Make plans now to attend XMPP integration with CVP 2012/06/14 @ 10:00 AM at Cisco Live! in San Diego. ...Read More

 



Cisco Developer Network will be presenting a CDN Developer Track at Cisco Live! London the week of January 31, 2011.

We are presenting technical sessions which highlight Application Programming interfaces (APIs) and Software Developer Kits (SDKs) for Cisco technologies such as Unified Communications, IOS, and Access Routing Technologies ¿ including the new Cisco Cius ...Read More

 

Recently noticed that there have been repeated questions from our developer community complaining that they can't seem to get the beep to work with <record>. They have set the beep attribute to "true" alright, and the reference guide even says this is supported but why doesn't it work?
...Read More

 

August 01, 2006
Earlier today, as I was typing a comment in our internal issuing-tracking system, I hit backspace to correct a typo. WHAM! I go back to the previous page, and my long-winded comment is gone. Apparently I somehow left the context of the text area (did I tab, or spuriously click, or??), which causes backspace to act as a hotkey for "Back". The web browser was not very forgiving of my mistake.

Are your IVR applications forgiving? They should be.
...Read More

 

Mark Gibbs over at Network World has put together a spiffy little scoring system for customer service systems (including many criteria for IVR systems). How would callers score your IVR using Mark's guidelines? Place a call and find out, you may be surprised.
...Read More

 

If you're using JNDI to connect to your database through Tomcat, then it's possible you've had to deal with database connection pool leaks. Your code tests fine, it's been reviewed, but in load tests or in production your app is unable to acquire database connections, the pool is empty!

Fear not, there are some handy parameters which can be set in your application's XML configuration file (in tomcat/conf/Catalina/YOUR_IP/YOUR_APP.xml):
...Read More

 

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CVP Forum

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Conceptual View

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Conceptual View
Answer
1/18/07 5:45 PM
When dealing with a large project with mutliple pages

would be nice to get a structural flow of the overall call flow. Currently you cannot do this. Every page might have page connectors to and from.

Is it possible to have like a call flow perspective (bit like a web site map) that shows what page calls into what and what maps into what.

Cheers
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RE: Conceptual View
Answer
1/19/07 11:13 PM as a reply to Anonymous.
Hi Karl,

Thank you for the feedback. We have entered this enhancement request into our internal issue-tracking system with an ID of CSCsh48327. Please refer to that ID to discuss this request in the future or to check its status.

Regards,
Vance
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RE: Conceptual View
Answer
11/5/10 10:47 PM as a reply to Vance Vagell.
Hello Vance,
 
I've been trying to search with the ID you mentioned to no avail. Has this feature been added to Call Studio? Which version? I'm current working with version 6. Time to upgrade, right?
 
Thanks,
 
Steve
 
 

Hi Karl,

Thank you for the feedback. We have entered this enhancement request into our internal issue-tracking system with an ID of CSCsh48327. Please refer to that ID to discuss this request in the future or to check its status.

Regards,
Vance
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RE: Conceptual View
Answer
11/8/10 11:34 PM as a reply to Steve Weber.
Hi Steve,
This feature has not been added to Call Studio and there is no timeline yet of when it will be added.
Thanks,
Silvia
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RE: Conceptual View
Answer
11/14/10 11:21 PM as a reply to Silvia Lopez.
I am in the process of writing my own tool to do this, this is not so much visual but tells me the flow.
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