Make plans now to attend XMPP integration with CVP 2012/06/14 @ 10:00 AM at Cisco Live! in San Diego. ...Read More

 



Cisco Developer Network will be presenting a CDN Developer Track at Cisco Live! London the week of January 31, 2011.

We are presenting technical sessions which highlight Application Programming interfaces (APIs) and Software Developer Kits (SDKs) for Cisco technologies such as Unified Communications, IOS, and Access Routing Technologies ¿ including the new Cisco Cius ...Read More

 

Recently noticed that there have been repeated questions from our developer community complaining that they can't seem to get the beep to work with <record>. They have set the beep attribute to "true" alright, and the reference guide even says this is supported but why doesn't it work?
...Read More

 

August 01, 2006
Earlier today, as I was typing a comment in our internal issuing-tracking system, I hit backspace to correct a typo. WHAM! I go back to the previous page, and my long-winded comment is gone. Apparently I somehow left the context of the text area (did I tab, or spuriously click, or??), which causes backspace to act as a hotkey for "Back". The web browser was not very forgiving of my mistake.

Are your IVR applications forgiving? They should be.
...Read More

 

Mark Gibbs over at Network World has put together a spiffy little scoring system for customer service systems (including many criteria for IVR systems). How would callers score your IVR using Mark's guidelines? Place a call and find out, you may be surprised.
...Read More

 

If you're using JNDI to connect to your database through Tomcat, then it's possible you've had to deal with database connection pool leaks. Your code tests fine, it's been reviewed, but in load tests or in production your app is unable to acquire database connections, the pool is empty!

Fear not, there are some handy parameters which can be set in your application's XML configuration file (in tomcat/conf/Catalina/YOUR_IP/YOUR_APP.xml):
...Read More

 

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5/15/07 6:08 AM
Hi,

I'm going to teach at Nationwide in a few weeks and they are using Audium flagship on GVP (as you probably already know).

One of the things they'd like me to address in class is best practices for creating reusable code that includes collecting caller information (like credit card collection).

Can you please tell me what AUDIUM recommends as best practices for creating this sort of reusable code? For a credit card collection that might take a few separate Vxml pages plus some DB interaction on the back end, could one accomplish this best using Element Groups? Or by creating one voice element that invokes a couple of Audium voice elements (like the New Digit with Confirm example that I have), or would you recommend someone write a voice element from scratch?

I usually try to steer students away from creating their own voice elements, since most everything can be done with a FORM element plus a few other action or decision elements. Also, because I find voice elements very difficult to write, much less to explain to a beginner.

Customer would like to know best practices to follow to make future upgrades as painless as possible. Is there anything they should keep in mind regarding this?

Customer will be using the GVP Adapter, and I'm wondering if there are any special elements that the adapter provides that I need to know about before I get there for the training.

THANKS! Janine
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