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Delay on Speech Enabled Form when DTMF Input is used

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Delay on Speech Enabled Form when DTMF Input is used
Answer
1/16/13 6:30 PM
I have a studio application with a form element which allows both DTMF and speech input.   The form is meant to capture 1-3 alfa characters via speech or the DTMF equivelent from the keypad; for example the caller would say "ABC" or enter 222 using dtmf.  The capture of the input is working fine for both Speech and DTMF input methods but when DTMF is used there is a long delay before the form interaction completes that is not seen when speech is used.  For example if the caller enters 222 at the form using dtmf the form takes about 5-10 seconds before it moves to the next step in the studio application, but if the caller speaks ABC it moves to the next step imeadiately.
Has anyone seen this happen before or have any idea how to eliminate the delay when dtmf is used? This is CVP 8.5 with Nuance Recognizer 9.
Thank you in advance the responses.   -Mike
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RE: New Message from Michael Aossey in Customer Voice Portal (CVP) - CVP -
Answer
1/16/13 6:33 PM as a reply to Michael Aossey.
What is the interdigit timeout ? The default is 10s. Set it to 1s.
Hemal

From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com]
Sent: Wednesday, January 16, 2013 12:31 PM
To: cdicuser@developer.cisco.com
Subject: New Message from Michael Aossey in Customer Voice Portal (CVP) - CVP - All Versions: Delay on Speech Enabled Form when DTMF Input is used

Michael Aossey has created a new message in the forum "CVP - All Versions": -------------------------------------------------------------- I have a studio application with a form element which allows both DTMF and speech input. The form is meant to capture 1-3 alfa characters via speech or the DTMF equivelent from the keypad; for example the caller would say "ABC" or enter 222 using dtmf. The capture of the input is working fine for both Speech and DTMF input methods but when DTMF is used there is a long delay before the form interaction completes that is not seen when speech is used. For example if the caller enters 222 at the form using dtmf the form takes about 5-10 seconds before it moves to the next step in the studio application, but if the caller speaks ABC it moves to the next step imeadiately.
Has anyone seen this happen before or have any idea how to eliminate the delay when dtmf is used? This is CVP 8.5 with Nuance Recognizer 9.
Thank you in advance the responses. -Mike
--
To respond to this post, please click the following link: http://developer.cisco.com/web/cvp/community/-/message_boards/view_message/10750258 or simply reply to this email.
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RE: Delay on Speech Enabled Form when DTMF Input is used
Answer
1/16/13 6:37 PM as a reply to Hemal Mehta.
I have set it to 1 and it does the same thing.  it does not matter what i set the timeout value to in the form element properties it still behaves the same way.
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RE: New Message from Michael Aossey in Customer Voice Portal (CVP) - CVP -
Answer
1/16/13 6:40 PM as a reply to Michael Aossey.
Ok, for speech there is a equivalent property incompletetimeout.(equivalent of interdigitimeout) Can you set that and try.
Hemal

From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com]
Sent: Wednesday, January 16, 2013 12:38 PM
To: cdicuser@developer.cisco.com
Subject: New Message from Michael Aossey in Customer Voice Portal (CVP) - CVP - All Versions: RE: Delay on Speech Enabled Form when DTMF Input is used

Michael Aossey has created a new message in the forum "CVP - All Versions": -------------------------------------------------------------- I have set it to 1 and it does the same thing. it does not matter what i set the timeout value to in the form element properties it still behaves the same way.
--
To respond to this post, please click the following link: http://developer.cisco.com/web/cvp/community/-/message_boards/view_message/10752610 or simply reply to this email.
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RE: New Message from Michael Aossey in Customer Voice Portal (CVP) - CVP -
Answer
1/16/13 6:53 PM as a reply to Hemal Mehta.
In the speech grammar i have this set to 2 seconds: '<meta name="incompletetimeout" content="2000"/>'
This only seems to be used when the input method is speech.  I have also attached my form element settings.
Attachments:
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RE: New Message from Michael Aossey in Customer Voice Portal (CVP) - CVP -
Answer
1/16/13 6:59 PM as a reply to Michael Aossey.
Hi Mike,
I don't see you setting the VXML Property named 'interdigittimeout' to '1s' in this element.
Did you remove it?
Also, the property named 'termtimeout' kicks in after the caller has entered the max number of digits (in your case, 3) - termtimeout is usually disabled, but in your case, perhaps you need to ensure it's disabled. So again, within this element set the VXML Property named 'termtimeout' to the value '0' (omit quotes).
 
 
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RE: New Message from Michael Aossey in Customer Voice Portal (CVP) - CVP -
Answer
1/16/13 6:59 PM as a reply to Michael Aossey.
Did you set your interdigittimeout globally ? Set at locally as voicexml property on this form also and try.


From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com]
Sent: Wednesday, January 16, 2013 12:53 PM
To: cdicuser@developer.cisco.com
Subject: New Message from Michael Aossey in Customer Voice Portal (CVP) - CVP - All Versions: RE: New Message from Michael Aossey in Customer Voice Portal (CVP) - CVP -

Michael Aossey has created a new message in the forum "CVP - All Versions": -------------------------------------------------------------- In the speech grammar i have this set to 2 seconds This only seems to be used when the input method is speech. I have also attached my form element settings.
--
To respond to this post, please click the following link: http://developer.cisco.com/web/cvp/community/-/message_boards/view_message/10752935 or simply reply to this email.
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RE: Delay on Speech Enabled Form when DTMF Input is used
Answer
2/28/13 11:44 PM as a reply to Hemal Mehta.
Janine and Hemel,  Just wanted to say thank you this ended up being my problem and for some reason i could not get the global setting to work but when i set interdigittimeout on the form directly it did correct the issue.   Thank you as always for your help!
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RE: New Message from Michael Aossey in Customer Voice Portal (CVP) - CVP -
Answer
2/28/13 11:53 PM as a reply to Michael Aossey.
Cool, that's great.
Hemal
________________________________
From: Cisco Developer Community Forums [cdicuser@developer.cisco.com]
Sent: Thursday, February 28, 2013 5:45 PM
To: cdicuser@developer.cisco.com
Subject: New Message from Michael Aossey in Customer Voice Portal (CVP) - CVP - All Versions: RE: Delay on Speech Enabled Form when DTMF Input is used

Michael Aossey has created a new message in the forum "CVP - All Versions": -------------------------------------------------------------- Janine and Hemel, Just wanted to say thank you this ended up being my problem and for some reason i could not get the global setting to work but when i set interdigittimeout on the form directly it did correct the issue. Thank you as always for your help!
--
To respond to this post, please click the following link: http://developer.cisco.com/web/cvp/forums/-/message_boards/view_message/12501849 or simply reply to this email.
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