Make plans now to attend XMPP integration with CVP 2012/06/14 @ 10:00 AM at Cisco Live! in San Diego. ...Read More

 



Cisco Developer Network will be presenting a CDN Developer Track at Cisco Live! London the week of January 31, 2011.

We are presenting technical sessions which highlight Application Programming interfaces (APIs) and Software Developer Kits (SDKs) for Cisco technologies such as Unified Communications, IOS, and Access Routing Technologies ¿ including the new Cisco Cius ...Read More

 

Recently noticed that there have been repeated questions from our developer community complaining that they can't seem to get the beep to work with <record>. They have set the beep attribute to "true" alright, and the reference guide even says this is supported but why doesn't it work?
...Read More

 

August 01, 2006
Earlier today, as I was typing a comment in our internal issuing-tracking system, I hit backspace to correct a typo. WHAM! I go back to the previous page, and my long-winded comment is gone. Apparently I somehow left the context of the text area (did I tab, or spuriously click, or??), which causes backspace to act as a hotkey for "Back". The web browser was not very forgiving of my mistake.

Are your IVR applications forgiving? They should be.
...Read More

 

Mark Gibbs over at Network World has put together a spiffy little scoring system for customer service systems (including many criteria for IVR systems). How would callers score your IVR using Mark's guidelines? Place a call and find out, you may be surprised.
...Read More

 

If you're using JNDI to connect to your database through Tomcat, then it's possible you've had to deal with database connection pool leaks. Your code tests fine, it's been reviewed, but in load tests or in production your app is unable to acquire database connections, the pool is empty!

Fear not, there are some handy parameters which can be set in your application's XML configuration file (in tomcat/conf/Catalina/YOUR_IP/YOUR_APP.xml):
...Read More

 

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Error message on VXML server for CVP 9

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Error message on VXML server for CVP 9
Answer
2/5/13 7:54 AM
I am getting ar error message on vxml server whenever I do deploy or update or check the status of vxml server stating "An error has occured. Please make sure the application server is running and try this command again." I restarted the vxml several times from the 'services' but the error is still coming. What might be the problem. Please help.   Thanks,   Satish
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Re: New Message from satish ankam in Customer Voice Portal (CVP) - New Feat
Answer
2/5/13 12:13 PM as a reply to satish ankam.
Santosh, Take a look at the VxmlServer/Tomcat/logs/stdout log - it might show you what's wrong. Perhaps you don't have enough memory, or are missing a license, or have an error in the tomcat configuration, or the tomcat port 7000 is already in use.
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RE: Error message on VXML server for CVP 9
Answer
2/5/13 4:07 PM as a reply to Janine Graves.
Thanks for the reply Janine.
I looked at the stdout log. I am not able to understand some of the lines so I posted the stdout log below.
Please have a look at it and help me find the solution. 
"Feb 5, 2013 10:59:23 AM org.apache.coyote.http11.Http11BaseProtocol init
INFO: Initializing Coyote HTTP/1.1 on http-7000
Feb 5, 2013 10:59:24 AM org.apache.coyote.http11.Http11BaseProtocol init
INFO: Initializing Coyote HTTP/1.1 on http-7443
Feb 5, 2013 10:59:24 AM org.apache.catalina.startup.Catalina load
INFO: Initialization processed in 1203 ms
Feb 5, 2013 10:59:24 AM org.apache.catalina.core.StandardService start
INFO: Starting service Catalina
Feb 5, 2013 10:59:24 AM org.apache.catalina.core.StandardEngine start
INFO: Starting Servlet Engine: Apache Tomcat/5.5.31
Feb 5, 2013 10:59:24 AM org.apache.catalina.core.StandardHost start
INFO: XML validation disabled
Feb 5, 2013 10:59:25 AM org.apache.catalina.startup.HostConfig deployWAR
INFO: Deploying web application archive xyz.war
Feb 5, 2013 10:59:25 AM org.apache.catalina.startup.HostConfig deployWAR
INFO: Deploying web application archive xyz.war
Feb 5, 2013 10:59:25 AM org.apache.catalina.startup.HostConfig deployWAR
INFO: Deploying web application archive CVP.war
Feb 5, 2013 10:59:25 AM org.apache.coyote.http11.Http11BaseProtocol start
INFO: Starting Coyote HTTP/1.1 on http-7000
Feb 5, 2013 10:59:25 AM org.apache.coyote.http11.Http11BaseProtocol start
INFO: Starting Coyote HTTP/1.1 on http-7443
Feb 5, 2013 10:59:25 AM org.apache.jk.common.ChannelSocket init
INFO: JK: ajp13 listening on /0.0.0.0:7009
Feb 5, 2013 10:59:25 AM org.apache.jk.server.JkMain start
INFO: Jk running ID=0 time=0/16  config=null
Feb 5, 2013 10:59:25 AM org.apache.catalina.storeconfig.StoreLoader load
INFO: Find registry server-registry.xml at classpath resource
Feb 5, 2013 10:59:25 AM org.apache.catalina.startup.Catalina start
INFO: Server startup in 1453 ms
Feb 5, 2013 10:59:49 AM org.apache.coyote.http11.Http11BaseProtocol pause
INFO: Pausing Coyote HTTP/1.1 on http-7000
Feb 5, 2013 10:59:49 AM org.apache.coyote.http11.Http11BaseProtocol pause
INFO: Pausing Coyote HTTP/1.1 on http-7443
Feb 5, 2013 10:59:50 AM org.apache.catalina.core.StandardService stop
INFO: Stopping service Catalina
Feb 5, 2013 10:59:50 AM org.apache.coyote.http11.Http11BaseProtocol destroy
INFO: Stopping Coyote HTTP/1.1 on http-7000
Feb 5, 2013 10:59:50 AM org.apache.coyote.http11.Http11BaseProtocol destroy
INFO: Stopping Coyote HTTP/1.1 on http-7443
Feb 5, 2013 11:00:02 AM org.apache.coyote.http11.Http11BaseProtocol init
INFO: Initializing Coyote HTTP/1.1 on http-7000
Feb 5, 2013 11:00:03 AM org.apache.coyote.http11.Http11BaseProtocol init
INFO: Initializing Coyote HTTP/1.1 on http-7443
Feb 5, 2013 11:00:03 AM org.apache.catalina.startup.Catalina load
INFO: Initialization processed in 906 ms
Feb 5, 2013 11:00:03 AM org.apache.catalina.core.StandardService start
INFO: Starting service Catalina
Feb 5, 2013 11:00:03 AM org.apache.catalina.core.StandardEngine start
INFO: Starting Servlet Engine: Apache Tomcat/5.5.31
Feb 5, 2013 11:00:03 AM org.apache.catalina.core.StandardHost start
INFO: XML validation disabled
Feb 5, 2013 11:00:03 AM org.apache.catalina.startup.HostConfig deployWAR
INFO: Deploying web application archive xyz_grammars.war
Feb 5, 2013 11:00:03 AM org.apache.catalina.startup.HostConfig deployWAR
INFO: Deploying web application archive xyz_prompts.war
Feb 5, 2013 11:00:03 AM org.apache.catalina.startup.HostConfig deployWAR
INFO: Deploying web application archive CVP.war
Feb 5, 2013 11:00:03 AM org.apache.coyote.http11.Http11BaseProtocol start
INFO: Starting Coyote HTTP/1.1 on http-7000
Feb 5, 2013 11:00:03 AM org.apache.coyote.http11.Http11BaseProtocol start
INFO: Starting Coyote HTTP/1.1 on http-7443
Feb 5, 2013 11:00:03 AM org.apache.jk.common.ChannelSocket init
INFO: JK: ajp13 listening on /0.0.0.0:7009
Feb 5, 2013 11:00:03 AM org.apache.jk.server.JkMain start
INFO: Jk running ID=0 time=0/16  config=null
Feb 5, 2013 11:00:03 AM org.apache.catalina.storeconfig.StoreLoader load
INFO: Find registry server-registry.xml at classpath resource
Feb 5, 2013 11:00:03 AM org.apache.catalina.startup.Catalina start
INFO: Server startup in 547 ms"
 
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Re: New Message from satish ankam in Customer Voice Portal (CVP) - New Feat
Answer
2/5/13 4:40 PM as a reply to satish ankam.
Santish, Your Tomcat isn't even trying to start the vxml server software. Re-check your installation and OS - use the Cisco reference manuals to help you install and configure.
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