Make plans now to attend XMPP integration with CVP 2012/06/14 @ 10:00 AM at Cisco Live! in San Diego. ...Read More

 



Cisco Developer Network will be presenting a CDN Developer Track at Cisco Live! London the week of January 31, 2011.

We are presenting technical sessions which highlight Application Programming interfaces (APIs) and Software Developer Kits (SDKs) for Cisco technologies such as Unified Communications, IOS, and Access Routing Technologies ¿ including the new Cisco Cius ...Read More

 

Recently noticed that there have been repeated questions from our developer community complaining that they can't seem to get the beep to work with <record>. They have set the beep attribute to "true" alright, and the reference guide even says this is supported but why doesn't it work?
...Read More

 

August 01, 2006
Earlier today, as I was typing a comment in our internal issuing-tracking system, I hit backspace to correct a typo. WHAM! I go back to the previous page, and my long-winded comment is gone. Apparently I somehow left the context of the text area (did I tab, or spuriously click, or??), which causes backspace to act as a hotkey for "Back". The web browser was not very forgiving of my mistake.

Are your IVR applications forgiving? They should be.
...Read More

 

Mark Gibbs over at Network World has put together a spiffy little scoring system for customer service systems (including many criteria for IVR systems). How would callers score your IVR using Mark's guidelines? Place a call and find out, you may be surprised.
...Read More

 

If you're using JNDI to connect to your database through Tomcat, then it's possible you've had to deal with database connection pool leaks. Your code tests fine, it's been reviewed, but in load tests or in production your app is unable to acquire database connections, the pool is empty!

Fear not, there are some handy parameters which can be set in your application's XML configuration file (in tomcat/conf/Catalina/YOUR_IP/YOUR_APP.xml):
...Read More

 

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CVP & Nuance 9

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CVP & Nuance 9
Answer
2/5/13 4:16 PM
In calling any *.grxml grammar from a uri I'm getting a no resource error. Nothing wrong with the grammar. It shows up in a browser and works with CVP if I rename it *.xml instead of *.grxml.

I'm guessing there is a configuration I'm missing someplace. From a few other posts I see there are problems in getting CVP to work with Nuance 9 on grxml grammars but haven't found anything helpful for what I am seeing.
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RE: CVP & Nuance 9
Answer
2/5/13 4:29 PM as a reply to Don Moore.
Don,
In 2010 there was a Nuance patch for error.noresource coming from Cisco voice gateway (I'll add it here, but you'll have to change the file extension back to .zip to use it).
Don't know if it'll fix your issue or not.
# Installation instructions #----------------------------------------------------------------------- -----------------------------------------------------
1. Shutdown the Nuance Speech server
2. Make a back-up copy of mrcp1osrspeechrecog.dll and osrspeechrecog.dll files
3. Copy mrcp1osrspeechrecog.dll and osrspeechrecog.dll files to bin directory of the server by overwriting the original files.
4. Restart the server  
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RE: CVP & Nuance 9
Answer
2/5/13 4:32 PM as a reply to Don Moore.
Don, Did you try this, posted by Juluri a few weeks ago which fixed his 'error.noresource' problems?



"At the integration level i also faced same issue "error.noresource".

To correct this error we have applied a command "mrcp client accept-charset-compliance" on the Vxml Gateway  (This was a hidden command, when we applied this command it is taking correct Accept-Charset parameter)

INVALID ONE:

MRCP/1.0 5 404 COMPLETE
Accept-Charset: charset: utf-8
CORRECT ONE
MRCP/1.0 5 404 COMPLETE
Accept-Charset: utf-8

To correct this error we have applied a command mrcp client accept-charset-compliance on the Vxml Gateway .This was a hidden command, when we applied this command it is taking correct Accept-Charset parameter."

 
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RE: CVP & Nuance 9
Answer
2/5/13 4:36 PM as a reply to Don Moore.
Don,
if your web server is not returing the file to your browser using the grxml etension then you most likely do not have a MIME type defined for the extention.  grmxl should be set to "application/srgs+xml" in the web server configuration.  If this is not defined then you will get a 404 error from the web server that will result in the noresource error as well.
HTH.
-Mike
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RE: CVP & Nuance 9
Answer
2/5/13 4:41 PM as a reply to Michael Aossey.
Good point.
Don, does it work if you modify the studio app to retrieve the grammar with the .xml extension?
 
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RE: CVP & Nuance 9
Answer
2/5/13 6:00 PM as a reply to Janine Graves.
Yes, the same grammar with *.xml extension works fine. Will check what Michael suggested.
 
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RE: CVP & Nuance 9
Answer
2/5/13 6:25 PM as a reply to Don Moore.
What Michael suggested worked. Thank you.
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