Make plans now to attend XMPP integration with CVP 2012/06/14 @ 10:00 AM at Cisco Live! in San Diego. ...Read More

 



Cisco Developer Network will be presenting a CDN Developer Track at Cisco Live! London the week of January 31, 2011.

We are presenting technical sessions which highlight Application Programming interfaces (APIs) and Software Developer Kits (SDKs) for Cisco technologies such as Unified Communications, IOS, and Access Routing Technologies ¿ including the new Cisco Cius ...Read More

 

Recently noticed that there have been repeated questions from our developer community complaining that they can't seem to get the beep to work with <record>. They have set the beep attribute to "true" alright, and the reference guide even says this is supported but why doesn't it work?
...Read More

 

August 01, 2006
Earlier today, as I was typing a comment in our internal issuing-tracking system, I hit backspace to correct a typo. WHAM! I go back to the previous page, and my long-winded comment is gone. Apparently I somehow left the context of the text area (did I tab, or spuriously click, or??), which causes backspace to act as a hotkey for "Back". The web browser was not very forgiving of my mistake.

Are your IVR applications forgiving? They should be.
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Mark Gibbs over at Network World has put together a spiffy little scoring system for customer service systems (including many criteria for IVR systems). How would callers score your IVR using Mark's guidelines? Place a call and find out, you may be surprised.
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If you're using JNDI to connect to your database through Tomcat, then it's possible you've had to deal with database connection pool leaks. Your code tests fine, it's been reviewed, but in load tests or in production your app is unable to acquire database connections, the pool is empty!

Fear not, there are some handy parameters which can be set in your application's XML configuration file (in tomcat/conf/Catalina/YOUR_IP/YOUR_APP.xml):
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CVP 8.0 / VXML gateway not playing .wav files

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CVP 8.0 / VXML gateway not playing .wav files
cvp icm unified communication cvp 8.0 icm 8.5.3
Answer
2/6/13 9:33 PM
Normal
0




false
false
false

EN-US
X-NONE
X-NONE






































































































































































/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-parent:"";
mso-padding-alt:0in 5.4pt 0in 5.4pt;
mso-para-margin-top:0in;
mso-para-margin-right:0in;
mso-para-margin-bottom:10.0pt;
mso-para-margin-left:0in;
line-height:115%;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
mso-ascii-font-family:Calibri;
mso-ascii-theme-font:minor-latin;
mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin;}


I recently built out an ICM / CVP 8.0 environment. I started my first ICM script to send to an agent and that worked great with CTIOS.

I proceed to use a PM microapp to play a .wav file (8bit u-law mono) and it will not work. On the phone it just plays silence and hangs up the call after 11 seconds.
 
I have done "debug http client error" on my VXML gateway and nothing showed up (odd).
I then did "debug http client all" and sifted through that log to fine some kind of relevant information, although I do not know how to interpret it.

The link to the debug is here: http://dl.dropbox.com/u/486946/Random/debug%20http%20client%20all%20.log
 
You can ctrl+F in that log file to find the specific .wav file I'm attempting to play which is "http://10.100.5.125/en-us/app/hold1.wav"

When I put that URL into my web browser it plays the .wav file, so I know the URL is valid.
 
If anyone needs any addition information about this issue please reply and I will get it for you.
Flag

Re: New Message from Deven Patterson in Customer Voice Portal (CVP) - CVP -
Answer
2/7/13 2:38 AM as a reply to Deven Patterson.
sounds like it's encoded in the wrong format to me.
Flag

RE: Re: New Message from Deven Patterson in Customer Voice Portal (CVP) - C
Answer
2/7/13 2:51 PM as a reply to Janine Graves.
Janine Graves:
sounds like it's encoded in the wrong format to me.

 
Hmm I used my same .wav files from ICM 7.5(2) and they worked, has the encoding type changed since then?
Flag

Re: New Message from Deven Patterson in Customer Voice Portal (CVP) - CVP -
Answer
2/7/13 7:40 PM as a reply to Deven Patterson.
What do you have configured on the gateway for the codec?
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RE: Re: New Message from Deven Patterson in Customer Voice Portal (CVP) - C
Answer
2/7/13 7:50 PM as a reply to Janine Graves.
Janine Graves:
What do you have configured on the gateway for the codec?

 
sipv2
 
here is my gateways show run: http://dl.dropbox.com/u/486946/Random/show_run.log
 
Flag

RE: Re: New Message from Deven Patterson in Customer Voice Portal (CVP) - C
Answer
2/7/13 8:22 PM as a reply to Deven Patterson.
This is beyond my expertise. Maybe someone else can help.
But, I did notice that you only have 2 dial peers configured that specify your voice-class codec 8. Is one of these dial-peers the one giving you trouble?
 
dial-peer voice 4002 voip
destination-pattern 8585550151
voice-class codec 8
session protocol sipv2
session target ipv4:10..x.x.x
dtmf-relay rtp-nte h245-signal h245-alphanumeric
no vad
!
dial-peer voice 4003 voip
service vru-leg
voice-class codec 8
session protocol sipv2
incoming called-number 1234567891T
dtmf-relay rtp-nte h245-signal h245-alphanumeric
no vad
!
 
 
Flag

RE: Re: New Message from Deven Patterson in Customer Voice Portal (CVP) - C
Answer
2/7/13 8:36 PM as a reply to Janine Graves.
Janine Graves:
This is beyond my expertise. Maybe someone else can help.
But, I did notice that you only have 2 dial peers configured that specify your voice-class codec 8. Is one of these dial-peers the one giving you trouble?
 
dial-peer voice 4002 voip
destination-pattern 8585550151
voice-class codec 8
session protocol sipv2
session target ipv4:10..x.x.x
dtmf-relay rtp-nte h245-signal h245-alphanumeric
no vad
!
dial-peer voice 4003 voip
service vru-leg
voice-class codec 8
session protocol sipv2
incoming called-number 1234567891T
dtmf-relay rtp-nte h245-signal h245-alphanumeric
no vad
!
 
 

 
Nah the dialpeers are fine. They worked to get a call to an agent at least. Also, pretty sure other then the transfer label + Corelation ID dialpeer you don't even need any others for a PM microapp.
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