Hi Kartik -
 
If you are using CVP 4.1(1) or greater, then there is actually a new "Web Services" element that you could use to integrate with an XML/SOAP data source.
 
Aside from that, unfortunately you quickly get down to creating custom Java classes to do anything else similar to what IP-IVR can do with its built-in document/XML steps.  I've used the Eclipse Java EE with the Web Tools Project (WTP) plug-ins to build a web services integration, and it is relatively friendly to use.  I'm sure any other decent Java IDE can do the same.
 
Commentary time - I feel for you!  I'm a big fan of CVP for a lot of reasons, but I'm also a very big fan of IP-IVR.  It may not have the architecture or network-level call control features, scalability, etc. of CVP, but it is a damn fine platform for even a less seasoned software developer like myself to make some seriously powerful applications.  The array of built-in "Steps" in the proprietary IDE allow for the platform to do some pretty amazing stuff.
 
I hope that Cisco continues to develop the Call Studio package in the same manner.  By them doing some up-front work to make even moderately complicated functions easier, the platform gains an exponential amount of power in the hands of more people!!
 
 - Bill

Hi Bill,
 
Is there a best practices guide somewhere available for CVP - Webservices integration ?
In other words, it will be good to know CVP limitations on what it can and cannot do when trying to call
external SOAP services.
 
Could you point to some link, document on this ?
 
Thanks!

Dears,
can any one guide me how to do a calling to web service from CVP
i tried many times but every time i got abd request !?